ABA Vinyl Siding & Windows

Initial Business Response / [redacted] (1000, 8, 2017/05/04) */ Good Morning, As the management team here at Steamboat it is always upsetting to us when a customer does not have an exemplary visit, much less a satisfactory oneTaking your comments into account, as well as reports from our staff, it seems that we have had a bit of miscommunicationIn the spirit of clarity, we would like to address a few things: There was little communication between you and the front desk staff before you got into our outdoor tub; you made it very clear that you wanted to defer your soaks because of your health concern and then went on to soak in our outdoor tubOur outdoor tub is public area, so if you did not want to soak in a private tub due to your health concern, it was disrespectful to our other guests to get into the communal tub and to our staff for having to clean the bathing suits that we loaned youAgain, little communication with the front desk, so if you had only intended to put your feet in, it was not made clear to our staff The outdoor tub has never been billed as a 'jacuzzi'; it is the size of a jacuzzi and we often use that as a size comparison, but it is an outdoor soaking tub filled with our geothermal mineral waterIt is located outdoors, and it at times subject to the elementsIf there is some wind, things may fall into the tub, but we do skim it several times a dayThe day in question ya'll came to visit our establishment, the average wind speed was 12mph, with gusts up to 36mphIf you had communicated with our staff, we would have been more than happy to take care of skimming it for you right then and there We believe the 'sauna' that you referenced is our Steam RoomWe are a historical hot springs, and constantly battle with things like mineral build up from our water and poor lighting in said Steam Room, but we clean all of our facilities regularly, including our Steam RoomWe can assure you that there is no mold in our Steam Room; the heat and steam can be oppressive but it is cleaned on a daily basis We also checked our records, and it suggests that you both spent at least an hour and a half enjoying our outdoor tub and steam room after your massageThis service is complementary with any therapy or tub, but you did spend a little more than minutes in our facilities, and you did receive a full minutes of hands on massage therapy, not minutes We do apologize for trying to charge your card twice, that is unfortunately a product of human error, which we have addressed through corrective actionIf we ever do deal with a double charge of any sort like that, we do take quick action to rectify the situationOne of the reasons that we did have that problem, is because the 'Sweetheart Signature' package that you ladies purchased is typically only sold as one unit because of the steep discount that we build into it as a couples packageWe allowed you both to purchase them separately, because we try to work with all of our guests, just like we were more than happy to defer your soaks to a later date to accommodate your health concernAt no point in time does our staff try to make life difficult for our guests, because we try to stay true to our mission as a health and wellness center When you called back to chat with our staff, the management team had already made the decision to ask you not to come back to our establishment because of the way you spoke to our staff, the miscommunication about your health issue and soaking, and choosing not to leave a gratuity for your massage based on the interaction you had with our front deskOur staff member that you spoke with after the fact chatted with the management team in an effort to rectify the situation for all parties involvedWe do realize that there was a breakdown in communication on both ends of the interactions, and in an effort to remedy this, we came up with a compromiseWe would have been more than happy to figure things our with your deferred soak, but were hoping that you ladies would not want to punish your massage therapists for your interaction with our desk staffAgain, the miscommunication was unfortunate, and we apologize for the upset but our management team also feels that we have been very fair in our dealings with you ladies in an effort to make everyone happy As far as a refund, our team doesn't feel that there are grounds for refunding the massages received; the therapy was provided and there were no issues or complaints at the time of the treatmentAccording to our therapists, all the bodywork was well received and more than satisfactoryDuring the conversation after the fact, we offered to refund you the price of the soak, which after your steeply discounted package, would have come out to $That was refused during the conversation you had with our staff, so we can only wish you both the best and a wonderful rest of your day Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no miscommunicationAnd if it's so "upsetting" when a customer, who pays for your check by the way, doesn't have a good visit then why would you ban them from going again; God forbid anyone else goes and has a terrible visit, instead of getting down to the issue at hand you avoid itAs you should know your "management" is in need of serious renovation because if I would've taken pictures I'm sure a series of health code violations would've been presentedYour job as an establishment is to make sure the customer has a pleasant experience with ENJOYABLE staff membersInstead your staff was the reason we didn't leave a gratuityBehaving as horrid as the woman at front desk did with us how are we to believe a word that comes out of her rude sarcastic mouth, how are to believe she wouldn't receive any of the money we left for the masseuseAlso if it's such a trouble for you to clean some second-hand bathing suits you shouldn't be lending them out in the first placeInstead of accusing and degrading your customers why not ask your staff to be truthful as I DID mention the the woman at front desk that I only put my feet inAlso why are we held accountable for knowledge that was failed to be provided to us by YOUR staff members, they did not tell us it would've been the equivalent of a soak, because as you mentioned it's a courtesy for the customers after so we had no ideaAnd the masseuse DID INDEED use the word jacuzzi when explaining it to my friend and IAs nobody else was there during this encounter you cannot be sure of what exact word was used to describe that poor excuse of a soakAnd if you realize that "elements" or trash as I see it fall into the water and you knew the speed of the wind and whatnot why is it not standard procedure to have the water inspected BEFORE someone goes in since the staff knew we would be going inAs for the death row steamroom if it's cleaned properly why does it reek of urine and filthWhy are there tiles missing and pieces of the ceiling falling apartNot to mention the rest of the building is in far worse shapeAnd I wasn't aware we were being timed as I recall the steam room was unbearable, the most we spent in there was minutes as I myself looked at the clockAlso there's no way we stayed an hour and a half as we had to leave by to go to work afterwardsAlso take into account the time spent changing and the time wasted by your useless member of the staff at the front desk charging us more than once, not being able to follow through with a simple procedure, and running her mouth sarcastically at us with a condescending toneWe were not listened to when we explained that we had no knowledge that the "pool" was the equivalent to the soak and she definitely made it her goal to make us feel unwelcomeNow instead of walking out without paying like we should have, we did notI gladly would've left a tip for the masseuse, but because I did not have cash on me and couldn't physically hand it to her I could notAlso as nobody else from the staff was there during our interaction with the lady from front desk you cannot possibly undermine our experience as you don't even know what truly happenedWe were NOT rude to your staff member, just confused about the situationAnd we were not told the reason we couldn't return until now, so we were left to assume it was because we did not leave a tip, as the lady so kindly put over the phone when we spoke to her after the visit " you cannot come back or have your soak until you leave the gratuity for the masseuse.", and even then the soak was a possibilityTherefore you disembodied the meaning of the word tip, it went from optional to mandatoryTo the point where we wouldn't have been surprised if you just went ahead and took money from our accountsThe experience totally ruined the point of even going to get the massage, supposed to leave us relaxed and feeling well it left us intratable and stressedIf you do not wish to own up to the real problem, which for you was us not leaving a gratuity please skip the nice act as you did not refrain from doing that over the phone or in personIf you do not wish to resolve this the mature way like a REAL manager I will make sure others don't pay a visit to your establishment as to not get the same experience we hadNobody paying for services should be insulted and ridiculed by a so-called businessI would also be more than happy to send the health inspectors your way

Initial Business Response /* (1000, 8, 2017/05/04) */
Good Morning,
As the management team here at Steamboat it is always upsetting to us when a customer does not have an exemplary visit, much less a satisfactory oneTaking your comments into account, as well as reports from our staff, it seems
that we have had a bit of miscommunicationIn the spirit of clarity, we would like to address a few things:
There was little communication between you and the front desk staff before you got into our outdoor tub; you made it very clear that you wanted to defer your soaks because of your health concern and then went on to soak in our outdoor tubOur outdoor tub is public area, so if you did not want to soak in a private tub due to your health concern, it was disrespectful to our other guests to get into the communal tub and to our staff for having to clean the bathing suits that we loaned youAgain, little communication with the front desk, so if you had only intended to put your feet in, it was not made clear to our staff
The outdoor tub has never been billed as a 'jacuzzi'; it is the size of a jacuzzi and we often use that as a size comparison, but it is an outdoor soaking tub filled with our geothermal mineral waterIt is located outdoors, and it at times subject to the elementsIf there is some wind, things may fall into the tub, but we do skim it several times a dayThe day in question ya'll came to visit our establishment, the average wind speed was 12mph, with gusts up to 36mphIf you had communicated with our staff, we would have been more than happy to take care of skimming it for you right then and there
We believe the 'sauna' that you referenced is our Steam RoomWe are a historical hot springs, and constantly battle with things like mineral build up from our water and the poor lighting in said Steam Room, but we clean all of our facilities regularly, including our Steam RoomWe can assure you that there is no mold in our Steam Room; the heat and steam can be oppressive but it is cleaned on a daily basis
We also checked our records, and it suggests that you both spent at least an hour and a half enjoying our outdoor tub and steam room after your massageThis service is complementary with any therapy or tub, but you did spend a little more than minutes in our facilities, and you did receive a full minutes of hands on massage therapy, not minutes
We do apologize for trying to charge your card twice, that is unfortunately a product of human error, which we have addressed through corrective actionIf we ever do deal with a double charge of any sort like that, we do take quick action to rectify the situationOne of the reasons that we did have that problem, is because the 'Sweetheart Signature' package that you ladies purchased is typically only sold as one unit because of the steep discount that we build into it as a couples packageWe allowed you both to purchase them separately, because we try to work with all of our guests, just like we were more than happy to defer your soaks to a later date to accommodate your health concernAt no point in time does our staff try to make life difficult for our guests, because we try to stay true to our mission as a health and wellness center
When you called back to chat with our staff, the management team had already made the decision to ask you not to come back to our establishment because of the way you spoke to our staff, the miscommunication about your health issue and soaking, and choosing not to leave a gratuity for your massage based on the interaction you had with our front deskOur staff member that you spoke with after the fact chatted with the management team in an effort to rectify the situation for all parties involvedWe do realize that there was a breakdown in communication on both ends of the interactions, and in an effort to remedy this, we came up with a compromiseWe would have been more than happy to figure things our with your deferred soak, but were hoping that you ladies would not want to punish your massage therapists for your interaction with our desk staffAgain, the miscommunication was unfortunate, and we apologize for the upset but our management team also feels that we have been very fair in our dealings with you ladies in an effort to make everyone happy
As far as a refund, our team doesn't feel that there are grounds for refunding the massages received; the therapy was provided and there were no issues or complaints at the time of the treatmentAccording to our therapists, all the bodywork was well received and more than satisfactoryDuring the conversation after the fact, we offered to refund you the price of the soak, which after your steeply discounted package, would have come out to $That was refused during your conversation with our staff, so we can only wish you both the best and a wonderful rest of your day
Initial Consumer Rebuttal /* (3000, 10, 2017/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We got in the tub because we had changed our mindI was not the one with the 'health issues'Also the masseuse brought the basket of swim suits for us to borrow WITHOUT US ASKING HER TOWe would not have borrowed them if we knew it was going such a big deal for you
We were not rude to the staffYou were not there so you do not know that it was over exaggeratedWe were only telling her we were not made aware of itThat is the issue hereNot the size of the tub or its filth levelJust the fact that it was substituted for the longer soak was the issue and the way we were told but then everything was blown out of proportionAlso there was a lot of miscommunication when we spoke to the lady when we calledWe were not told the exact reason why were asked to not come backNo one told us anything about the "health issue" until nowHow can you not allow a paying customer to comeback without telling them the reason why until now?
Most of the things you said we are hearing for the first timeWhy weren't we told of this when we called if it's such a big deal? You are trying to make yourself look good in front of others because we were not treated well when we were there or when we called
When we called and declined the return of $for the soak because you wanted me to waste for of my time and gas to leave a tip and them MAYBE get $backIt was not worth it
We were also told that the package was made that way in order to benefit the masseuses paySo then why, on top of it, are we required to still leave a tipAnd please tell me when tips became mandatory because that part was not addressed either
There is absolutely no way we spent an hour and half in the steam room and the tubWe were in the steam room for less than minutes because it was completely unenjoyableAnd a little bit of time outsideWe did not spend that much time there considering we had to leave in time to go to workWe probably spent that much time there including the massageAnd including the time it took us to fill out paper work, change and all the time it took for her to charge us
Also you say that when we paid that you did it in two separate transactions as a favor to us as though we are the first to ever askWe asked if it was possible to do two separate transactions before we even made the appointmentI wish you would have just said no since it's such a big deal and maybe we wouldn't have gone in the first placeIf we aren't getting our money back then this is just a waste of timeAll I am doing is repeating myself anywaysYou are avoiding the issue at hand pulling things out of the air to make us look like the ones at faultAfter all this, it's a good we didn't leave any tip
Have a splendid day

Initial Business Response /* (1000, 8, 2017/05/04) */
Good Morning,
As the management team here at Steamboat it is always upsetting to us when a customer does not have an exemplary visit, much less a satisfactory oneTaking your comments into account, as well as reports from our staff, it seems
that we have had a bit of miscommunicationIn the spirit of clarity, we would like to address a few things:
There was little communication between you and the front desk staff before you got into our outdoor tub; you made it very clear that you wanted to defer your soaks because of your health concern and then went on to soak in our outdoor tubOur outdoor tub is public area, so if you did not want to soak in a private tub due to your health concern, it was disrespectful to our other guests to get into the communal tub and to our staff for having to clean the bathing suits that we loaned youAgain, little communication with the front desk, so if you had only intended to put your feet in, it was not made clear to our staff
The outdoor tub has never been billed as a 'jacuzzi'; it is the size of a jacuzzi and we often use that as a size comparison, but it is an outdoor soaking tub filled with our geothermal mineral waterIt is located outdoors, and it at times subject to the elementsIf there is some wind, things may fall into the tub, but we do skim it several times a dayThe day in question ya'll came to visit our establishment, the average wind speed was 12mph, with gusts up to 36mphIf you had communicated with our staff, we would have been more than happy to take care of skimming it for you right then and there
We believe the 'sauna' that you referenced is our Steam RoomWe are a historical hot springs, and constantly battle with things like mineral build up from our water and poor lighting in said Steam Room, but we clean all of our facilities regularly, including our Steam RoomWe can assure you that there is no mold in our Steam Room; the heat and steam can be oppressive but it is cleaned on a daily basis
We also checked our records, and it suggests that you both spent at least an hour and a half enjoying our outdoor tub and steam room after your massageThis service is complementary with any therapy or tub, but you did spend a little more than minutes in our facilities, and you did receive a full minutes of hands on massage therapy, not minutes
We do apologize for trying to charge your card twice, that is unfortunately a product of human error, which we have addressed through corrective actionIf we ever do deal with a double charge of any sort like that, we do take quick action to rectify the situationOne of the reasons that we did have that problem, is because the 'Sweetheart Signature' package that you ladies purchased is typically only sold as one unit because of the steep discount that we build into it as a couples packageWe allowed you both to purchase them separately, because we try to work with all of our guests, just like we were more than happy to defer your soaks to a later date to accommodate your health concernAt no point in time does our staff try to make life difficult for our guests, because we try to stay true to our mission as a health and wellness center
When you called back to chat with our staff, the management team had already made the decision to ask you not to come back to our establishment because of the way you spoke to our staff, the miscommunication about your health issue and soaking, and choosing not to leave a gratuity for your massage based on the interaction you had with our front deskOur staff member that you spoke with after the fact chatted with the management team in an effort to rectify the situation for all parties involvedWe do realize that there was a breakdown in communication on both ends of the interactions, and in an effort to remedy this, we came up with a compromiseWe would have been more than happy to figure things our with your deferred soak, but were hoping that you ladies would not want to punish your massage therapists for your interaction with our desk staffAgain, the miscommunication was unfortunate, and we apologize for the upset but our management team also feels that we have been very fair in our dealings with you ladies in an effort to make everyone happy
As far as a refund, our team doesn't feel that there are grounds for refunding the massages received; the therapy was provided and there were no issues or complaints at the time of the treatmentAccording to our therapists, all the bodywork was well received and more than satisfactoryDuring the conversation after the fact, we offered to refund you the price of the soak, which after your steeply discounted package, would have come out to $That was refused during the conversation you had with our staff, so we can only wish you both the best and a wonderful rest of your day
Initial Consumer Rebuttal /* (3000, 10, 2017/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no miscommunicationAnd if it's so "upsetting" when a customer, who pays for your check by the way, doesn't have a good visit then why would you ban them from going again; God forbid anyone else goes and has a terrible visit, instead of getting down to the issue at hand you avoid itAs you should know your "management" is in need of serious renovation because if I would've taken pictures I'm sure a series of health code violations would've been presentedYour job as an establishment is to make sure the customer has a pleasant experience with ENJOYABLE staff membersInstead your staff was the reason we didn't leave a gratuityBehaving as horrid as the woman at front desk did with us how are we to believe a word that comes out of her rude sarcastic mouth, how are to believe she wouldn't receive any of the money we left for the masseuseAlso if it's such a trouble for you to clean some second-hand bathing suits you shouldn't be lending them out in the first placeInstead of accusing and degrading your customers why not ask your staff to be truthful as I DID mention the the woman at front desk that I only put my feet inAlso why are we held accountable for knowledge that was failed to be provided to us by YOUR staff members, they did not tell us it would've been the equivalent of a soak, because as you mentioned it's a courtesy for the customers after so we had no ideaAnd the masseuse DID INDEED use the word jacuzzi when explaining it to my friend and IAs nobody else was there during this encounter you cannot be sure of what exact word was used to describe that poor excuse of a soakAnd if you realize that "elements" or trash as I see it fall into the water and you knew the speed of the wind and whatnot why is it not standard procedure to have the water inspected BEFORE someone goes in since the staff knew we would be going inAs for the death row steamroom if it's cleaned properly why does it reek of urine and filthWhy are there tiles missing and pieces of the ceiling falling apartNot to mention the rest of the building is in far worse shapeAnd I wasn't aware we were being timed as I recall the steam room was unbearable, the most we spent in there was minutes as I myself looked at the clockAlso there's no way we stayed an hour and a half as we had to leave by to go to work afterwardsAlso take into account the time spent changing and the time wasted by your useless member of the staff at the front desk charging us more than once, not being able to follow through with a simple procedure, and running her mouth sarcastically at us with a condescending toneWe were not listened to when we explained that we had no knowledge that the "pool" was the equivalent to the soak and she definitely made it her goal to make us feel unwelcomeNow instead of walking out without paying like we should have, we did notI gladly would've left a tip for the masseuse, but because I did not have cash on me and couldn't physically hand it to her I could notAlso as nobody else from the staff was there during our interaction with the lady from front desk you cannot possibly undermine our experience as you don't even know what truly happenedWe were NOT rude to your staff member, just confused about the situationAnd we were not told the reason we couldn't return until now, so we were left to assume it was because we did not leave a tip, as the lady so kindly put over the phone when we spoke to her after the visit " you cannot come back or have your soak until you leave the gratuity for the masseuse.", and even then the soak was a possibilityTherefore you disembodied the meaning of the word tip, it went from optional to mandatoryTo the point where we wouldn't have been surprised if you just went ahead and took money from our accountsThe experience totally ruined the point of even going to get the massage, supposed to leave us relaxed and feeling well it left us intratable and stressedIf you do not wish to own up to the real problem, which for you was us not leaving a gratuity please skip the nice act as you did not refrain from doing that over the phone or in personIf you do not wish to resolve this the mature way like a REAL manager I will make sure others don't pay a visit to your establishment as to not get the same experience we hadNobody paying for services should be insulted and ridiculed by a so-called businessI would also be more than happy to send the health inspectors your way