aBaby.com

HI,We sincerely apologize for the delay in this orderOur warehouse kept on having unexpected delays, thus the run aroundWe will go ahead and refund the customer for the shipping she paid as a compensation as well as try to rush the order out as soon as possible Again, my apologies and thanks for your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi,We apologize for the delay in shipping this orderOrder has shipped via [redacted] with the following tracking # [redacted] , scheduled to arrive to customer any day now We are sorry for any inconvenience caused and thank you for your patience

Hi,We are extremely sorry that this didn't work out for this customerWe have refunded her order in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi,I will honor the customer request and refund her for the full shipping as a compensation for this delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The items ended up arriving on July [redacted] as the company gave [redacted] the wrong street numberLuckily I had a tracking number and was able to correct the errorOverall this was a very frustrating shopping experienceI will not be shopping with ababy in the future Sincerely, [redacted] ***

HiWe do apologize for any inconvenience this delay causedThe order shipped with ups tracking number [redacted] and will be delivered by the [redacted] of January.ababy [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The website never indicates that the daybed kit will need the crib in order to work as a daybedThe website only displays a photo of the daybed with no further descriptionThey falsely mislead the customer to believe that what they are purchasing is what they see from the photo they displaysince there is no other description or any type of information available for the customer other than a photo that shows a whole daybed they fail to disclose pertinent information to their customers which is considered advertisement, and further legal actions will be acquired if the company is unwilling to refund me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

For the Crown: we are ordering the most similar crown we can find in place of the missing oneRegarding the lights, We are paying for an electrician to come install them

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The response from ababy stated that my package would arrive "*** *** ***." When I looked up the tracking number on ***, it showed that ababy sent out the package on July * and that my package would arrive July **Again, I paid $of June *** for three day shippingAccording to the tracking information, these dates do not reflect expedited shippingPlease refund my expedited shipping charges as mattress is due to arrive after my baby's due dateHad I known it would take this long I would not have ordered from your company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
it was brought to my attention today that the mattress hasn't even been made and they are still waiting on supplies to finish ita $refund on a $that's yet to be produced? If the mattress is not even complete for shipment, how can I expect it to be rushed out? I'd be happier with a refund to pursue business elsewhere at this time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom this may concern:the return process does take time but as a courtesy we will do the refund right away.ababy *** ***

Hi, We were so sorry to hear this, we were under the impression that this order reshipped a while ago. We did redo this order and it will be shipping to the customer today. Please let me know if there is anything else we can do to rectify this.My apologies again..... Have a great day!

HI,We sincerely apologize for the delay in this order. Our warehouse kept on having unexpected delays, thus the run around. We will go ahead and refund the customer for the shipping she paid as a compensation as well as try to rush the order out as soon as possible.  Again, my apologies and...

thanks for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The website never indicates that the daybed kit will need the crib in order to work as a daybed. The website only displays a photo of the daybed with no further description. They falsely mislead the customer to believe that what they are purchasing is what they see from the photo they display. since there is no other description or any type of information available for the customer other than a photo that shows a whole daybed they fail to disclose pertinent information to their customers which is considered false advertisement, and further legal actions will be acquired if the company is unwilling to refund me.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

HiWe are sorry if the customer misunderstood. But we do list clearly the Casablanca Premiere Iron Crib and Casablanca Toddler Daybed Kit beneath. We do not state anywhere that the Casablanca Toddler Daybed Kit will serve as a crib or a toddler bed. Only that the daybed kit will allow customers to use their Casablanca Premiere Iron Crib as a toddler daybed if the kit is purchased. Since the item is labeled custom we cannot accept it back.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]