ABACA Glass & Mirror

Sent: Wednesday, August 23, 2:PM Subject: Re: Revdex.com complaint id [redacted] This product was replaced and delivered on the 14th with tracking number - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Sent: Thursday, August 20, 10:AM Subject: [redacted] [redacted] order of (4) tires was shipped on 8/6/and he was provided the following tracking numbers [redacted] We received notice that he only received (3) tiresWe filed a claim with [redacted] to track the lost tireOnce we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tireThe [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week-- Randy K [redacted] Marketing Coordinator - TreadWright Tires [redacted]

Sent: Thursday, August 20, 10:AM To: [redacted] Subject: [redacted] [redacted] received a full refund of $on 8/11/He said that he was not willing to waitIn regard to his comments about our power outage and shut down of our plant, below are posts that were made to our website, [redacted] , and other social media in regard to the outage Somethings are just out of our control TreadWright Tires Published by [redacted] *** · August at 9:03am · POWER UPDATE - with the use of generators the power is on at our plant and corporate officeHopefully full power will be restored this weekWe apologize for any delays in orders or communicationThank you for your patienceTreadWright Tires Published by [redacted] *** · July at 3:20pm · UPDATE - Unfortunately our Business Park has experienced a significant power failureWe are still without power and the owner's of the property are bringing in generators and portable power while they diagnose and repair their transformersThis means that the plant and corporate offices are closed until power is resumedWe cannot access any servers or computers at this time to confirm orders, shipments, or warranty claimsWe appreciate your patience and understandingTreadWright Tires Published by [redacted] *** · July at 8:18am · UPDATE - At 10:30am CST yesterday our entire business park suffered a power outageThe power is still out this morning and they are working on getting us back up as soon as possibleUnfortunately, this means that we can't access any of our systems and our phones are completely downI now have our phones transferred to our call center if you have any questions or would like to leave a messageWe apologize for the situation and appreciate your patience -- Randy K [redacted] Marketing Coordinator - TreadWright Tires cell [redacted]

Revdex.com: This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/10/and assigned ID [redacted] Regards, [redacted] ***

*** *** Warranty Claim was denied based on the pictures provided due to a belt separation caused by an impact split which is explicitly explained in our warrantyEven though his warranty claim was denied, he was offered a free tire as "good will" which he deniedHe wanted a full refund
for his entire order which was denied

Sent: Tuesday, September 08, 9:AM *** *** *** *** Subject: *** Re; *** *** Mr*** filed a warranty claim on 8/The pictures provided showed rubber curing shrinkage at the bead line exposing the original casing underneathThe report from
the warranty examiner is as follows; This is cosmeticCasing is not separatingThis is extra rubber bellow the bead guard exposing the casings true rubber underneath due to cold curing shrinkage. Authorized to offer refund as if these were blems20% (DG) This is a potential occurrence with remold tiresWith our Bead-2-Bead remold tires we have buffed down and replaced the rubber on the side walls to about 6-millsThe rubber is not able to be replaced inside the bead itself so it comes to the very edgeSometimes the rubber will shrink from the edge line with contraction Mr*** was informed of the situation, that it was a cosmetic situation which is not covered by the warrant and that it is not creating a hazardous situation with his tireHe was offered a 20% credit/refund which is the discount amount that we would offer for a blemished tire Once again the customer has purchased a re-manufactured tire -- Randy *** Marketing Coordinator - TreadWright Tires cell [email protected] www.treadwright.com

We took care of this customerThey received the new tire two days after this

Sent: Wednesday, August 23, 2:PM Subject: Re: Revdex.com complaint id *** This product was replaced and delivered on the 14th with tracking number - ***

Sent: Thursday, August 20, 10:AM Subject: *** ? *** *** order of (4) tires was shipped on 8/6/and he was provided the following tracking numbers.? *** ** *** * *** *** *** ***?
? We received notice that he only
received (3) tiresWe filed a claim with *** to track the lost tireOnce we receive an approval from *** regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tireThe *** claim was approved yesterday and the replacement tire is currently scheduled for shipping this week-- Randy K*** Marketing Coordinator - TreadWright Tires *** *** *** ***

Sent: Thursday, August 20, 2015 10:18 AM To: [redacted] Subject: [redacted]   [redacted] received a full refund of $428.52 on 8/11/15. He said that he was not willing to wait. In regard to his comments about our power outage and shut down of our plant, below are...

posts that were made to our website, [redacted], and other social media in regard to the outage.   Somethings are just out of our control.       TreadWright Tires Published by [redacted] · August 3 at 9:03am ·  POWER UPDATE - with the use of 3 generators the power is on at our plant and corporate office. Hopefully full power will be restored this week. We apologize for any delays in orders or communication. Thank you for your patience. TreadWright Tires Published by [redacted] · July 30 at 3:20pm ·  UPDATE - Unfortunately our Business Park has experienced a significant power failure. We are still without power and the owner's of the property are bringing in generators and portable power while they diagnose and repair their transformers. This means that the plant and corporate offices are closed until power is resumed. We cannot access any servers or computers at this time to confirm orders, shipments, or warranty claims. We appreciate your patience and understanding. TreadWright Tires Published by [redacted] · July 30 at 8:18am ·  UPDATE - At 10:30am CST yesterday our entire business park suffered a power outage. The power is still out this morning and they are working on getting us back up as soon as possible. Unfortunately, this means that we can't access any of our systems and our phones are completely down. I now have our phones transferred to our call center if you have any questions or would like to leave a message. We apologize for the situation and appreciate your patience.   -- Randy K[redacted] Marketing Coordinator - TreadWright Tires cell [redacted]

Revdex.com:
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/10/2016 and assigned ID [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.