Abacus Data Systems

Revdex.com Viewridge Ave #San Diego, CA Attn: Ms [redacted] ***, Revdex.com of San Diego & Imperial Counties Re: Case number [redacted] Dear Ms***: This letter is in response to your letter dated 02/26/related to a consumer complaint placed through the Revdex.com by Mr [redacted] *** Attached to this email is the supporting documentation that substantiates the following: · Mr [redacted] first contacted us on 3/22/and placed his order # [redacted] on 3/26/ for a total of for which he was issued invoice # [redacted] · Mr [redacted] purchased our Case Management Software license, AbacusLaw Classic V 21, which included one year of technical support, not the VIP subscription plan which provides for unlimited support and upgrades · Our records indicate our support team provided Mr [redacted] support services as per our agreement on the following dates; 3/30/2012, 4/17/, /19/2012, 4/20/2012, 4/24/2012, 6/27/2012, 10/2/2012, 10/8/2012, 3/18/ · Mr***’s support expired on 03/26/ · On 3/18/2013, days prior to the expiration of his support agreement, Mr [redacted] contacted our support team to inquire about upgrading his serviceOur representative, [redacted] indicated to Mr [redacted] that he would need to speak to his sales representative to assist with his account · We have no records that indicate Mr [redacted] has further contacted us until today, months after his inquiry referenced aboveToday, our representative, [redacted] informed Mr [redacted] that he is out of support and suggested to contact his sales representative to renew support services Our mission at Abacus Data Systems is to provide fully integrated legal technology solutions and superior customer service to allow our clients to focus on what they so best; practicing lawIn this spirit, we are eager to be of assistance and would like to extend Mr [redacted] at his choice, a 50% discount on the renewal of his annual support agreement, a subscription to our VIP program which provides unlimited support and ongoing product enhancements or Professional Services billed by the hour Please feel free to contact me any additional information Sincerely, [redacted] Abacus Data Systems, Inc M: ###-###-#### E: ***@abacuslaw.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAbacus law MISLED their product by saying that they were able to integrate old customers from my Quickbooks into the new purchased abacus lawIt did not happen! Abacus law company expected us to input each client manually when we have thousands of clientsWhen we asked for that specific task, they offered me a technical support service that I have to PAY EXTRA when the software itself was supposed to cover that serviceOn top of that, I had to hire an IT person to install a brand new system with a server so we are able to share within the companyI ended up spending a lot of money, and valuable time from my entire company that lasted an entire week Regards, [redacted]

I was a customer with this company for over a decade I'm not sure whether the original owner sold the company to a bigger outfit, but in any event the customer service I received was horrible The prices charged for the services for a long management calendar contact program was quite reasonable when I first started using the program back in approximately The fees continue to escalate and the contract required utilize the services also became burdensome with minimum contracts of three years in order to get a reasonable price for the program In any event, I decided to utilize a different web-based program which is far superior to the Abacus program I was using and much less expensive as well as only requiring a month-to-month contract I attempted to cancel the e-mail and was bullied by the billing department as well as customer service informed me that I needed to complete a form in order to cancel my contract as they wanted to make sure that of my identity This was absolutely ridiculous since they were communicating with me via the e-mail that I fused with them for well over five or six years and the form itself would be transmitted to them via that same e-mail It was not until I demanded that he provide me with the actual terms in the contract that required the completion of the form in order to cancel the contract that they capitulated and confirmed that they had indeed canceled my contract However, the rep felt compelled to insult me in his final e-mail I would absolutely consider utilizing a different company

To respond to the rebuttal submitted by consumer [redacted] , Ana to the Revdex.com serving San Diego, Orange & Imperial Counties regarding counterclaim complaint claim # [redacted] , we can firmly state that here at Abacus Data Systems, we stand by our products and services and do not misrepresent our products or services in any way, shape or formThe consumer, Ana [redacted] , had set unreasonable expectations for our products and services when she had signed up and then had been unwilling to pay for fees for the services that she desiredWe consider this claim to be sufficient in response to the consumer’s rebuttal

For the above complaint claim # [redacted] submitted by consumer [redacted] , Ana to the Revdex.com serving San Diego, Orange & Imperial Counties for customer services issues, first we would like to state that we take our customers’ satisfaction very seriously and delivering on superior quality with great services is what we take pride in so deeply Here at Abacus Data Systems, our mission is to provide fully integrated legal technology solutions alongside exceptional customer service to allow our clients to leverage their time to focus on what they do best; practice LawTo respond to the above claim, while it is true that AbacusLaw was able to integrate with QuickBooks at the time when the customer signed up with Abacus Data SystemsSometime after that, Abacus Data Systems found that it wouldn’t be feasible to continue to support the integration between AbacusLaw and QuickBooksIt decided to discontinue the service, as an organization reserves the right to stop supporting product or product lines that prove unprofitable for the organizationWhile Abacus Data Systems takes client satisfaction very seriously, it does however have a No-Refund PolicySince the customer’s happiness is very much important to our company values, Abacus Data Systems offers alternative means to make clients content, whether it is technical assistance, htraining or offering our Abacus Accounting program as an alternative to QuickBooksOn 03/25/2014, representatives from Abacus Data Systems offered to import the QuickBooks data into Abacus Accounting and even offered free training on Abacus Accounting but the client did not respond to the offer and ended up canceling their Abacus subscriptionSince Abacus Data Systems adheres to its core values and policies, Abacus Data Systems did offer the client all available means to help them succeed, short of a refund which would disavow our No-Refund Policy, yet the client ended up canceling their service