Abacus Plumbing, Air Conditioning & Electrical

Please read below: Dear Revdex.com: Our HVAC Operations Manager has been in contact with Mr [redacted] We have reached an understanding and agreement Mr [redacted] has stated he will communicate with Revdex.com to remove the comments/complaint Regards, [redacted] General Manager Abacus Plumbing & Air Conditioning [redacted] *** [redacted] *** [redacted] *** [redacted] “YOU CAN COUNT ON US” My Passion: Conducting the Symphony of Life! My Purpose: “With warmth, integrity and personal Power, I nurture and inspire myself and others, to believe in ourselves, learn to take risks, and know all challenges can be conquered, so that our courage stands us on Life’s mountaintop!”

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Customer telephoned this ***., we assured her resolution today. Customer submitted claim to Revdex.com anyway
We re-contacted customer as we did mail this refund check in ***. We checked with the bank to learn that it had not cleared the bank. We verified customer address (which
was correct, except we had Street in the address instead of Lane)
Replacement check went out today with a copy of the stub from the first check issued
We believe the issue is resolved and customer should rescind Revdex.com Complaint as Abacus did respond to prior request for refund, *** let us down
Regards,
*** ***
General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We would like to start by apologizing to Mrs. [redacted] for stress that was created due to our attempt at diagnosing and repairing the issue with her air conditioning system. It is always our intention to exceed our clients expectations, and it appears that in this case, we did not. It appears that...

there was some confusion on the pricing for our diagnostic services, Mrs. [redacted] was charged $174 to pinpoint a [redacted] refrigerant leak on her air conditioning system. This leak obviously occurs either at the outside condenser, the evaporator coil in the attic, or in the refrigerant lines in between. The technician did access the attic space through the pull down stairs in the home and accidentally knocked a picture off of the wall in doing so. It did not break, and he apologized for the incident, but he could have been more careful. The steps that he used to pinpoint the leak in the system were pretty standard, which does require the technician to travel between the outdoor unit and the indoor evaporator coil. I am sure that he left the attic access door open, in order to travel back and forth, and possible to avoid knocking anything else off of the wall. In any case, we apologize for the hot air that migrated from the attic space and into your home. The technician that worked on your system was experiencing symptoms with his allergies that day, and I can understand how that could have made you hesitant to be in his presence, considering your recent stay in the hospital. Please accept our apologies for these issues, and our delay in handling this case. We have issued the refund of $199 that you requested and I am happy to report that you and I spoke on the phone and we both agreed that the has been handled to your satisfaction. Chris [redacted]HVAC Operations ManagerAbacus Air Conditioning DivisionDirect Line 713-791-8352

We have resolved this matter to the customer's satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Please read below: 
Dear Revdex.com:
 
Our HVAC Operations Manager has been in contact with Mr. [redacted].  We have reached an understanding and agreement.  Mr. [redacted] has stated he will communicate with Revdex.com to remove the...

comments/complaint.
 
Regards,
[redacted]
General Manager
Abacus Plumbing & Air Conditioning
[redacted]   [redacted]
“YOU CAN COUNT ON US”
 
My Passion:  Conducting the Symphony of Life!
 
My Purpose:  “With warmth, integrity and personal Power, I nurture and inspire myself and others, to  believe in ourselves, learn to take risks, and know all challenges can be conquered, so that our courage stands us on Life’s mountaintop!”

We reject the request for a refund. We have tried multiple times to contact this customer by phone and she refuses to answer. We feel we are at an impasse, we will...

NOT be refunding any money we will however be mailing a copy of all receipts to the customer, we can prove that we have not received a call about a Plumbing problem and we can prove we tried multiple times to contact the customer and the phone just continually rings.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

This issue has been resolved to the customer’s complete satisfaction.

The original call from Ms. [redacted] was for a clogged drain
line that was causing water to overflow in her home. Our technician arrived,
and diagnosed that the primary drain line was indeed clogged, and needed to be
cleared. He also recommended that a blowout valve and system cutoff switches...

be
installed also. This enables HVAC technicians to be able to clear the drain
lines properly and would turn the air conditioning system off, if the drain
line ever clogged again, thereby preventing damage to the sheetrock on the
ceiling of her home.
Because we are moving into the winter season, our technician
went above and beyond and inspected the heating system for proper operation. He
did in fact detect that there was an abnormal amount of carbon monoxide being
emitted from the heating system into the home. His detector read 13 parts per
million. According to the Center for Disease Control (CDC), and the National
Institute for Occupational Safety and Health, the recommended limit for an
average of 10 hours per day should be no more than 35 parts per million.
Considering that we usually spend more than that amount of time in our homes, and
that certain demographic types such as the elderly and infants are more at
risk, we become concerned anytime there is any reading being detected from the
airstream of a natural gas or propane burning heating system. A properly
operating and ventilated system should emit no carbon monoxide into the home
environment. The presence of carbon monoxide indicates that the system is
either not ventilated properly, or that there is a crack in the heat exchanger.
Neither of these issues, if present, is going to improve, but will probably
become worse over time. It is always our desire to be more cautious than the
industry standard when it comes to the safety and welfare of our clients. While
I admit that 13 parts per million is lower than the recommended level of 35
parts per million, it is my opinion that the level of carbon monoxide in Ms. [redacted]’s
home will probably become worse, and I would not want to be responsible for the
consequences of not repairing or replacing the current heating system in order to
prevent that from threatening the safety and welfare of her or her family. I am
pleased that our technician would err on the side of caution as opposed to not communicating
the issue to Ms. [redacted].
While I understand that it was Ms. [redacted]’s
initial desire for our technician to clear a clogged drain line that was
causing a water leak, and we ended up detecting carbon monoxide in her home, I
am happy that our technician took the extra steps that he did and identified
the issue. At least at this time, she is aware of the problem and can make an
educated decision on the steps to take moving forward. With all that said, in
line with our commitment to 100% customer satisfaction we are refunding the
cost of her maintenance plan per her request.