Abaris Realty Inc.

I am responding to your letter dated August 15, as Vice President of Abaris Realty and also as the Property Manager for Grosvenor Park Townhouse CondominiumIt is unfortunate that one of the homeowners in this community had her vehicle towed because it did not display the required parking
permit that ALL vehicles parked in ALL reserved parking spaces on the property are required to displayDue to the close proximity of this community to the Grosvenor *** Station, this community has a very strict parking permit policy and the towing contractor is required to enforce the policyTowing enforcement signs are posted all over the community as required by County AND State of Maryland Law.| understand this homeowner purchased her home on October 2, In accordance with Maryland Law requirements, all new homeowners must be provided with a full resale disclosure package from the seller of the horne which contains ALL governing documents, rules, regulations, etcof the community prior to settlementThis resale disclosure package is issued by Abaris Realty and contains the parking rules and regulations and the parking permit application which must be completed and returned to Abaris along with copies of vehicle registrations for all vehicles in order for permits to be issuedThis homeowner should confirm that she was provided with the resale disclosure package by the seller of her home before she went to settlementIf not, she may have recourse against the seller of the home for their failure to provide a resale disclosure package as required by Maryland LawIf she did receive the package and failed to read it and apply for parking permits at the time she moved in, then the towing of her vehicle was due to her own negligenceMost importantly, the homeowner should immediately apply for parking permits and affix them to her vehicles so they will not be towed AGAIN in the future.The position of Abaris Realty in this matter is that we dispute the validity of the complaint that has been filed due to the fact that the towing of the vehicle in question was done in accordance with the community parking policy due to the fact that the vehicle was parked in a reserved parking space without the required parking permitWe request that you close this case.Shireen A***
Vice President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only remaining compliant is that Abaris Reality, when accepting a new account and becoming the HOA for a new neighborhood, should plan on contacting the prior management company for the first months This is called due diligence Instead, they accused me of not paying and I had to waste valuable time trying to prove to them that I'd paid (at least hours) This is unprofessional.Regards,
*** ***

March 3, 2017Revdex.com K StNW, 10" Floor Washington, DC 20005-3404Re: Case ID ***This letter is to address the complaint with ID # *** per your letter dated 2/21/We contacted the HOA's prior management company on 2/22/and learned that *** *** had sent her February paymentto
the prior management company, not Abaris Realty, as she claimed in her statementThe check was forwarded to us and posted to her account on 2/24/Please see attached email chains with the last email on 2/24/notifying her about the check.Feel free to contact me if you have any questions.Thank you,Sammi L**, CPADirector of Accounts Receivable ###-###-####

To Whom It May Concern,Thank you for your letter of February 3, 2016, regarding a complaint filed by [redacted], owner of [redacted] Avenue #[redacted], Beltsville, MD [redacted], in the [redacted] Condominium Association, a community that is under our professional property management.Our office received a phone call from [redacted] on December 4, 2015; however, the phone number he left was incorrect.Our office then received a phone call from [redacted] on January 29, 2016. He stated that he did not receive his monthly billing statement for December 2015 and wanted the late fee waived from his account. I advised him that he would need to write a letter to the Board of Directors for his association, as we (the management agent) are not in a position to waive fees. He then proceeded to inform me that we are in charge of the postal service and it was our responsibility to make sure the mail delivery person delivers all of his mail.Our office prepares a monthly billing statement file and forwards that to a third party vendor that prints, places in envelopes and delivers the articles of mail to the post office for mailing. Unlike most management companies, who use a payment coupon book as a billing instrument, Abaris Realty sends this updated invoice each month. However, the Maryland Condominium Act and the Bylaws of [redacted] Condominium Association both stipulate that monthly condominium fees are due and payable each month without any notification whatsoever. Each year, a new budget is adopted and all unit owners are notified of their monthly condominium fee obligation along with the new budget. Unit owners are required to pay said monthly condominium fee without additional notice to their prearranged lockbox or other collection authority. So his objection to the late fee (assessed after the 15th of each month if payment is not received) is not valid, as his December 2015 condominium fee was not received until January 4, 2016.---Now knowing that the issue was not receiving his December statement, if he had left the correct number on his voice mail of December 4, 2015, we would have been able to email or remail his December billing statement as we have with other owners who are out of the area to receive their mail or their statement did not arrive in the mail. We also advise owners that they are welcome to mail their condominium fee payment directly to our office if they do not have the billing statement for whatever reason and provide the owners with their monthly amount, account number and our mailing address.THAT said, it appears that [redacted] has an excellent payment history and, while management cannot speak for the Board of Directors, the Board will generally waive the first late fee incurred by any regularly paying unit owner. If and when I receive a letter from [redacted] requesting waiver of the late fee, then I will present it to the Board of Directors for consideration.Should you have further questions regarding this matter, please feel free to contact me at your convenience.Sincerely,

The purpose of this letter is to complain and to inform you that I am a tenant of [redacted] Apartments, [redacted] ave Unit [redacted] Beltsville MD [redacted] and that I have a major problem with the management's practices, based on my belief that their concept of brokering is inefficient and that...

they serve no purpose to most of the owners whom they represent.
This is something that I have noticed, each year, when my billing statement has not been sent to me or it has been distributed and received later than is required.
When the statement has been issued and received late, I have been accused of negligence and tardiness. Thereafter, I have been accused of being unwilling to pay on time. This, I feel, is unacceptable.
I have called the office many times to discuss my chagrin and have never been reached out to, either by phone or e-mail, to attempt to resolve the issue.
I attended the meeting of the board, on 01/27/16, and brought my situation to the attention of the Vice President and she had no evidence to support any claim of my supposed delinquency in paying.
In reality, I have always paid my condominium fee, on time and ritualistically; only, somehow, The Board has seen fit to claim that I have not paid, such to try to assess a late fee that they assume I will just blindly pay.

February 13, 2017.SENT CERTIFIED MAIL REGULAR MAIL AND FAX Brenda Freeman Revdex.com 1411 K. Street, NW, 10th Floor Washington, DC 20005-3404 Fax: ###-###-####Re: ID [redacted]Thank you for your letter dated February 10, 2017 which accompanied a complaint filed by a homeowner within the...

Greencastle Manor No. 2 Condominium. Abaris Realty serves as the Condominium's professional property managementagent. As part of our duties, we inspect every home in this 176 townhome community annually in order to identify any exterior maintenance deficiencies that homeowners need to address. Inspection letters are sent to each homeowner along with color photos of each violation noted on their home requiring compliance within 60 days. If compliance is not made by the deadline, a formal hearing is held before the Condominium Board of Directors. The Board is the governing body of the Condominium and makes all decision with regards to levying of fines for non-compliance.Our records indicate that this homeowner did not comply with the exterior maintenance violations by the required deadline which is the reason why the Board decided to levy a $100 fine as they did for all other homeowner who failed to comply. Fires have been suspended during winter months when homeowner are not able to comply due to weather conditions but fines will resume in the spring.Upon receipt of your letter, our inspection department conducted a physical inspection of [redacted] on February 13, 2017 and confirmed that the violations have been corrected - see enclosed photos. We will notify the Board of Directors of the compliance along with the homeowner's request that the $100 fine be waived. This matter will be included on the agenda for the next Board meeting which is scheduled for Monday, April 3, 2017. The homeowner will be sent written notification of the Board's decision. Enclosed is an account history dating back to December 2015 which is the last time this homeowner's account had a zero balance. You can see that the homeowner remitted an incorrect condo fee payment amount in January 2015 of $130 instead of $135, causing a $5 balance on the account which has carried forward and been reflected on the monthly billing invoices sent to the homeowner for the past year, in accordance with the Condominium's governing documents, all owners are required to pay the same rate of monthly assessments and under no circumstances will the monthly assessments be waived. I will send you a Copy of the letter to the homeowner after the April 3, 2017 Board meeting so that you will be aware of the Board's decision regarding the $100 fine.

To Whom It May Concern,Thank you for your letter of February 3, 2016, regarding a complaint filed by [redacted], owner of [redacted] Avenue #[redacted], Beltsville, MD [redacted], in the [redacted] Condominium Association, a community that is under our professional property management.Our office received a phone call from [redacted] on December 4, 2015; however, the phone number he left was incorrect.Our office then received a phone call from [redacted] on January 29, 2016. He stated that he did not receive his monthly billing statement for December 2015 and wanted the late fee waived from his account. I advised him that he would need to write a letter to the Board of Directors for his association, as we (the management agent) are not in a position to waive fees. He then proceeded to inform me that we are in charge of the postal service and it was our responsibility to make sure the mail delivery person delivers all of his mail.Our office prepares a monthly billing statement file and forwards that to a third party vendor that prints, places in envelopes and delivers the articles of mail to the post office for mailing. Unlike most management companies, who use a payment coupon book as a billing instrument, Abaris Realty sends this updated invoice each month. However, the Maryland Condominium Act and the Bylaws of [redacted] Condominium Association both stipulate that monthly condominium fees are due and payable each month without any notification whatsoever. Each year, a new budget is adopted and all unit owners are notified of their monthly condominium fee obligation along with the new budget. Unit owners are required to pay said monthly condominium fee without additional notice to their prearranged lockbox or other collection authority. So his objection to the late fee (assessed after the 15th of each month if payment is not received) is not valid, as his December 2015 condominium fee was not received until January 4, 2016.---Now knowing that the issue was not receiving his December statement, if he had left the correct number on his voice mail of December 4, 2015, we would have been able to email or remail his December billing statement as we have with other owners who are out of the area to receive their mail or their statement did not arrive in the mail. We also advise owners that they are welcome to mail their condominium fee payment directly to our office if they do not have the billing statement for whatever reason and provide the owners with their monthly amount, account number and our mailing address.THAT said, it appears that [redacted] has an excellent payment history and, while management cannot speak for the Board of Directors, the Board will generally waive the first late fee incurred by any regularly paying unit owner. If and when I receive a letter from [redacted] requesting waiver of the late fee, then I will present it to the Board of Directors for consideration.Should you have further questions regarding this matter, please feel free to contact me at your convenience.
Sincerely,

I am responding to your letter dated August 15, 2016 as Vice President of Abaris Realty and also as the Property Manager for Grosvenor Park Townhouse Condominium. It is unfortunate that one of the homeowners in this community had her vehicle towed because it did not display the required parking...

permit that ALL vehicles parked in ALL reserved parking spaces on the property are required to display. Due to the close proximity of this community to the Grosvenor [redacted] Station, this community has a very strict parking permit policy and the towing contractor is required to enforce the policy. Towing enforcement signs are posted all over the community as required by County AND State of Maryland Law.| understand this homeowner purchased her home on October 2, 2015. In accordance with Maryland Law requirements, all new homeowners must be provided with a full resale disclosure package from the seller of the horne which contains ALL governing documents, rules, regulations, etc... of the community prior to settlement. This resale disclosure package is issued by Abaris Realty and contains the parking rules and regulations and the parking permit application which must be completed and returned to Abaris along with copies of vehicle registrations for all vehicles in order for permits to be issued. This homeowner should confirm that she was provided with the resale disclosure package by the seller of her home before she went to settlement. If not, she may have recourse against the seller of the home for their failure to provide a resale disclosure package as required by Maryland Law. If she did receive the package and failed to read it and apply for parking permits at the time she moved in, then the towing of her vehicle was due to her own negligence. Most importantly, the homeowner should immediately apply for parking permits and affix them to her vehicles so they will not be towed AGAIN in the future.The position of Abaris Realty in this matter is that we dispute the validity of the complaint that has been filed due to the fact that the towing of the vehicle in question was done in accordance with the community parking policy due to the fact that the vehicle was parked in a reserved parking space without the required parking permit. We request that you close this case.Shireen A[redacted] Vice President