Abba Movers LLC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12116638, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response from the business is precisely the issue. There is no limited availability issue, the issue is actually that the person who came out failed to schedule appointments but rather told me when they were in town and or showed up outside of my home with no notice. Perhaps this is an acceptable way to handle appointments from their perspective, but this is not the norm. Moreover, the communication needs not be daily from the business, however, initiating contact is indicative of trying to solve the issue. I reached out after months of hearing nothing. In fact, almost all communication has been initiated by me. This company is a scam. They damage items, make a year of excuses, and make the resolution driven by the customer because they have no intention of addressing it. I do not want anyone from this company or their associates in my home, because they have already proven themselves, both through the move and through this process to be rude and unpredictable. The price of the "repair" is absolutely exaggerated. If a claim will not be filed or damage not compensated then I will take other measures which will undoubtedly be more than the proposed amount to settle the claim. Regards, [redacted]

Hello,Our company has been in business since and we take great offense to being called a "scam"We have worked extremely hard to become one of the most trusted and respected moving companies in LouisianaWe go out of our way to make sure that each and every one of our customers are satisfied and experience a stress-free moveWe realize that we may have failed in this aspect on *** ***' move and have tried our best to resolve the issue and fix our mistake as we always doEven though we feel that her request for $1,is extreme, we will submit to her offer due to the foreseen inconveniences and expenses that both parties would face if this process is drawn out any longerWe need to know *** ***' current mailing address and will have the check in the mail this weekThank you

Hello,It is at our company's discretion as to how we want to repair damages, whether it be filing an insurance claim or paying for the repair ourselvesThere are a lot of factors that we considered before deciding to pay for *** ***' repairs ourselvesWe have contacted several repair companies and have kept *** *** updated on the progressWe are sorry that this problem has taken so long to resolve, but it's been hard to find a company that can accommodate *** ***' very limited availabilityAlso, we apologize that we cannot update *** *** as often as she would like, but we are small business open days a week, so our schedule is very hectic on a daily basisWe have already spent $for the minor repair that MrR*** completed, and feel that the remainder of the repair will cost between $400-$We would like the opportunity to repair the table, as we feel that a $1,refund is over exaggeratedThank you

Hello,We have been in constant contact with *** *** for the past year trying to get this matter resolvedWe hired Jim R***, a local furniture repairman to assess and fix the damaged tableThe first day he went out, he did a minor repair to the table so the damage wouldn't be noticeable to
*** ***Over the course of the next month, MrR*** set up appointments with *** *** to complete the repair, but she cancelled same day/last minute on each of the appointmentsAfter these events, MrR*** no longer wanted to deal with *** *** because of the inconvenience she caused himWe have been very responsive to *** ***' requests for updates and have been trying to find another local, reputable company to complete the repairWe are still in the process of locating a company that can fix her table

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12116638, and find that this resolution is satisfactory to mePer their request, my mailing address is belowI also want to ensure that the original complaint is posted on the Revdex.com website, to help prevent negligent experiences like this from occurring in the future. My mailing address is:*** *** ***
*** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12116638, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has referenced appointments by the repairer that were not agreed upon by me. Calling when they are outside of my home or en route does not make an appointment, these needed to be mutually agreed upon times and they were not. There complaint of frustration is reflective of me not being readily available, but as noted before, having scheduled a time would have helped as we have jobs. So this is untrue. Also, the company has not been in constant communication with me. After August, I reached out regarding an update. I also reached out in March and in April. They've made no attempt to do so, and to say that they have is purely dishonest. This has been occurring for almost a year and to have it not resolved and or to use the structures in place to do so is nontraditional for an established and professional business. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12116638, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from the business is precisely the issue. There is no limited availability issue, the issue is actually that the person who came out failed to schedule appointments but rather told me when they were in town and or showed up outside of my home with no notice. Perhaps this is an acceptable way to handle appointments from their perspective, but this is not the norm.  Moreover, the communication needs not be daily from the business, however, initiating contact is indicative of trying to solve the issue. I reached out after months of hearing nothing. In fact, almost all communication has been initiated by me.  This company is a scam. They damage items, make a year of excuses, and make the resolution driven by the customer because they have no intention of addressing it. I do not want anyone from this company or their associates in my home, because they have already proven themselves, both through the move and through this process to be rude and unpredictable. The price of the "repair" is absolutely exaggerated. If a claim will not be filed or damage not compensated then I will take other measures which will undoubtedly be more than the proposed amount to settle the claim.  
Regards,
[redacted]