Abbetter Smog

Revdex.com spoke with a representative of the businessThis consumer's tank was removed on July 28, and the business has begun the process of this refundWhile this process takes about 30-days the business hopes this process will be completed by the end of this week

Revdex.com spoke with a representative of the business. This consumer's tank was removed on July 28, 2016 and the business has begun the process of this refund. While this process takes about 30-60 days the business hopes this process will be completed by the end of this week.

The explanation of Mr. [redacted]'s refund and refund check were mailed on Nov. 27, 2015.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per our initial complaint, we are asking for a copy of the contract between Mr. [redacted] and the Natural Gas Company of VA. Being that Natural Gas Company is charging us for the pick-up fee, by deducting the amount of the gas refund then the contract should be provided to ensure that we are legally responsible for the pick-up fee. Without proof of this contract and the appropriate language within the contract stating that we are legally bound then this pick-up fee should be charged to Mr. [redacted], who had the contract with Natural Gas Company of VA. In addition, as previously mentioned in our complaint, we recognize that Natural Gas Company of VA informed the prior owner of our home to inform us to contact them, however this did not happen and we should not be penalized by someone else's contract for not being properly informed. This is poor business practice to apply someone else's account to anyone else, particularly without providing a contract stating they may do such which is unethical, and appears to be illegal without the contract being provided. Being that we were unable to resolve this issue via the Revdex.com, I will submit a complaint with [redacted] and any other appropriate regulatory agencies. 
Thank you, 
[redacted]

In November 29, 2016 we received an email from our Customer [redacted] with the tankgauge reading requesting we send him and the real estate agent a value for the propane inour tank located at his home. A copy of that information is enclosed which clearly asks for thenew owner to contact our...

office within two weeks of closing to transfer service.In March of 2017, Mr. [redacted] called our office asking why his account was still open and hewas receiving bills since the house had closed in December of 2016. He gave us the namesof the new owners [redacted] [redacted] and on March 10, 2017 we hand delivered a letter(copy enclosed) asking them to contact us by March 21, 2017 or gas service would be cut-off.On March 21, 2017 we received an email from [redacted]. After a few emails (copiesenclosed) Mrs. [redacted] informed us they did not want our service and wanted to know about arefund for gas which they paid to the [redacted]. She was informed that after the accountbalance and pick up charges were deducted any refund would be sent to the [redacted] sincethey were our customers. However if she had proof that she paid for the gas then the refundcould be sent to them. She did provide us with a closing statement showing that [redacted] had paid for gas at closing. A refund of $[redacted] was mailed to [redacted] on May 2,2017. This was the value stated for the gas in the tank less the [redacted] account balance andminimum pick up charge of $**.00. Early termination and other charges were waived toprovide the maximum refund available.Mr. & Mrs. [redacted] were not our Customers and did not pay any money to our Company. Anyadditional refund would need to be collected from the [redacted] who were paid by [redacted].If I may be of further assistance please contact me at [redacted]