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Abbey Carpet of Tacoma

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Abbey Carpet of Tacoma Reviews (3)

Complaint: [redacted]I am rejecting this response because:
Mr. [redacted], owner of Abbey Carpet, is dishonest and lacks basic business ethics and integrity. He has failed to resolve documented installation complaint and the Revdex.com's records must reflect same.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
March 15, 2016Revdex.com;  Washington StateATTN:  [redacted], Dispute Resolution ConsultantREF: Claim ID [redacted] Dated 3/2/2016 Against Abbey Carpet; TacomaThank you for the opportunity to respond.  Mr. [redacted] J[redacted]’s statements would be humorous if not for the ludicrous and inflammatory mis-information stated in his letter.  It would be of little benefit to either party nor the consumer at large to address each line item in this particular forum so I will attempt to focus on the initial complaint.  In light of Mr. J[redacted]’s comments to me on Monday, March 7, stating that he has never liked the Revdex.com and merely joined late last year as he was pressured to do so by a fellow Rotary Club member, it is of no surprise to me that his rebuttal is filled with untruths and poor grammar.  Again, a licensed professional flooring contractor observed the loose carpet installation when he bid on the adjacent flooring and reiterated the same when he installed my new flooring.  I merely requested Mr. J[redacted] to provide unbiased professional assurance that the carpet was knocked or tapped down properly to the metal strip and/or tack strip to ensure it would withstand normal use without loosening the carpet.  If by using the word “mad,” Mr. J[redacted] meant “angry,” I definitely was angry as the person he sent refused to even bend over to check the installation insisting he does “perfect” work.  As far as “hyperventilating,” Mr. J[redacted] seems to misrepresent himself as a medical professional and it was I who requested to speak directly to Mr. J[redacted] when the installer became insulting, shouting and appeared threatening holding a mallet in his hand.  As a slight built senior citizen, I truly feared for my safety and asked him to leave the premises.  Mr. J[redacted] defended his installer’s actions by stating “he is a proud man.”  His country of origin/ethnicity has nothing to do with common courtesy and quality customer care.  In conclusion, during my last conversation with owner Mr. [redacted] J[redacted] on Monday, March 7, 2016, he agreed to have a seasoned installer check the installation to ensure it would not be problematic in the foreseeable future.  He abruptly hung up on me and I have not heard back again until the rebuttal forwarded to me by the Bureau.  Mr. J[redacted] did not address my concern in a good faith manner and it should be duly recorded as such.Thank you,[redacted]
Sincerely,[redacted]

[redacted] was called this morning by Sandra and said we would send a "seasoned" flooring mechanic to her home today, @ approx. 12:30 p.m., if she would be available.  She said, "that would be fine".  The reason for [redacted]  visit was to "tap" down the metal transition and or do his best to explain to [redacted] that is was done correctly.   The visit would not have been more than five minutes. When [redacted] arrived at her house, there was a note attached to the door.  It was hand written and said "ABBEY CARPET - VERIFIED STATUS WITH Revdex.com.  SINCE OWNER [redacted] HUNG UP ON ME TWICE WHILE I WAS ATTEMPTING TO RESOLVE THE ISSUE, NO FURTHER COMMUNICATION WITH HIS FIRM OR ITS REPRESENTATIVES IS RECOMMENDED.  B. [redacted]. I could comment on here response but it would accomplish nothing.  I'm sorry I wasn't able to solve her problem.   [redacted]

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