Abbey Homes Real Estate, Inc.

Complaint: [redacted]
I am rejecting this response because:The pictures provided do not coincide with the itemized list of cleaning that was provided.  Most of the pictures are of stains or conditions that I moved into the residence with. The walls were in horrible condition when I moved in and after living there for 3 years, I would think they need to be repainted. There were no pictures of the said "urine on walls" or the floors and other intense cleaning that was needed.  I can agree that I did not move the refrigerator or turn the ice maker off but it's not possible that the cleaning took 9 and 1/2 hours. Also, the reasoning for not completing a walk through does not make sense. I asked about a walk through when I submitted my notice of moving and was told she doesn't do that, not that she would be out of town. 
Regards,
[redacted]

Ms [redacted] - I appreciate your questions and concerns and appreciate the opportunity to respond. Again, I am sorry that you were in anyway unhappy with our service.  When you moved from the property, I could not complete a walk through with you as I was in Great Falls, MT visiting...

family.  As I understood, you were also moving out of town and appreciated being able to drop the keys in the drop box.  Included in the previous documents sent to you along with your refund, was the Itemization of Security Deposit and receipts.  I did forward photos to you after your call and am unsure why you did not receive those.  I have attached some of those here for your review and mailed photos to you on this same date.  The receipt for cleaning was from the housekeeper; I fabricated nothing. As I explained to you previously, payment was issued directly to her.  She is an independent contractor and not an employee, we keep none of her funds. Electricity was required for cleaning.   You were a good tenant and I am happy to answer any future reference on your behalf.[redacted]