Abbey Lane Apartments

Abbey Lane was purchased by new owners in October, I have no record of [redacted] in our system Based on the information provided I have no record of her

I am rejecting this response because I am pretty sure that it is Franchesca (other apartment manager) responding to my complaintsNo one was in the office the day I came l in except Katherine when she was on her "phone" textingThat same exact day, when I left, I ran into the maintence man and he himself told me that he had the drawer and just needed to put it inI had actually spoken to Franchesca once and told her about the roaches over the phoneShe told me that she would have Katherine get back to me and call me but again, there was no phone call made out to meThey showed that they really didn't careKatherine was rude during the entire process like I saidThey was no way that they did not see any roaches because that place is badly invested with themThe apartment is badThey never called me back so how would they know about other issues going on in the apartmentAnswer the phone! Respond to my voicemails! I should not have to keep calling and leaving unanswered voicemails when I'm paying to live there amd want my place to be rightI never came off as a nasty person to themI never had to deal with this at any other place I went toThe last day of me getting the rest of my things, the bathroom sink sink had black water sprint out when we turned the faucet on to wash my handsDisgustingWhoever lives there now will be telling them about the same issues, I'm sureThey are terribleAbbey Lane is the worst apartment with terrible managementThe fridge didn't work, badly invested with roaches, toilet leaked new and oldCouldn't even sleep there comfortably or bring in foodI reject this complaint.!

Ms*** came to our office on 9/at 3:30pm to sign her lease and take possession of her apartment. Before her lease signing, she was given a key to the unit and told that she could walk the unit alone to decide if it was acceptable. She was given approximately minutes alone in
the unit to explore and use anything in the unit and test things out without interference from any staff. We also explained to her that there would be a kitchen drawer missing before she moved in and that new drawers were on order and that was the reason it could not be replaced before move in. She returned after spending the approximated time in the unit with the friend she brought into the office with her. When she returned, I was that the apartment was acceptable and Ms*** signed the leaseWhile signing the lease, as is my custom, I go page by page with the lease signer(s) and give a condensed version of what they are signing. I also explain that they should look over the lease in their spare time to familiarize themselves with it. During the Pest Control Addendum of the lease, I explained that pest control is built into the rent and can be utilized by tenants for any reason. I also explained how pest control works (independent company comes ever Tuesday to treat units). I also explained that while her unit was treated after the previous tenant left and we saw no activity she was free to call and be placed on the list if she saw anything and for any reasonOn 9/Ms*** was given a notice on her unit door that we would be doing pest control in her unit on 10/4/after we spoke and she told me that she seen pest in her unit. We began doing pest control in her unit after it was requested of us except for the week of 10/11/when we were informed by our pest control tech that his car cracked an axel enroute and he would be unable to treat that weekI had two conversations with Ms*** about her issues with the bugs in her unit. The first time I told her that we would add her to the pest control schedule and that in the interim she could buy a can of Raid (because it was the only over the counter remedy that does not interfere with chemicals used by our pest control tech) but that once we begin to treat she must stop self-treating because too much chemical can render any treatment ineffective. The second conversation Ms*** explained that she was having the same issue and that she wished to break her lease because of it. This conversation took place on 10/3/2016, where I explained to her what our options for lease breaking were. I explained how the process worked and printed off material for her to fill out and return if she wished to take that route. Not once in any conversation that I had with Ms*** did she mention any other issues with the apartment nor did she call into the office to place any service calls. When she turned in her Move in Check list on 9/28/2016, there was also nothing mentioned about additional problems in the apartment. Our office did not become aware of any issues with the actual apartment until we were sent notice that Ms*** contacted the health department on 10/13/2016. Once we became aware of the issues, through the notification sent in an email to the property manager from the health department, we sent out maintenance to inspect the apartment and to take care of the issues that she listed with them. I would also like to note that during the maintenance and inspection, we did not see any bug activity in Ms***’s apartmentAlso on 10/13/2016, Ms*** came by the office a final time to ask about the lease buyout that we discussed on 10/3/2016. Once again I explained to her that our policy, which we have given to her in writing, states that the tenant is responsible for the equivalent of two month rent and that any deposit that was paid at move in is forfeited. I then explained to her that normally we set up payment plans for residence but because she was moving out and would no longer be a resident and according to the terms of the lease buyout agreement payment had to be made in full at the time keys were turned in. I explained that not following the terms of the lease buyout was essentially be breaking a lease and we would have to proceed as if we were evicting the tenant. I was then told that Ms*** would not be paying the lease buyout payment and to just proceed as if it were an eviction. Ms*** then left the officeAs for Ms***’s claims that our office staff is rude and should not work with the public, I would like to not that not once in any interaction between Ms*** and myself was anything done rudely or aggressively. All the conversations were pleasant, and the staff went out of their way to explain things to Ms*** and make sure she understood what was happening. It should also be noted, that any time a staff member is involved with helping another tenant, that tenant gets out full attention until the issue is resolved and that includes over the phone.Ms*** came to our office on 9/at 3:30pm to sign her lease and take possession of her apartment. Before her lease signing, she was given a key to the unit and told that she could walk the unit alone to decide if it was acceptable. She was given approximately minutes alone in the unit to explore and use anything in the unit and test things out without interference from any staff. We also explained to her that there would be a kitchen drawer missing before she moved in and that new drawers were on order and that was the reason it could not be replaced before move in. She returned after spending the approximated time in the unit with the friend she brought into the office with her. When she returned, I was that the apartment was acceptable and Ms*** signed the leaseWhile signing the lease, as is my custom, I go page by page with the lease signer(s) and give a condensed version of what they are signing. I also explain that they should look over the lease in their spare time to familiarize themselves with it. During the Pest Control Addendum of the lease, I explained that pest control is built into the rent and can be utilized by tenants for any reason. I also explained how pest control works (independent company comes ever Tuesday to treat units). I also explained that while her unit was treated after the previous tenant left and we saw no activity she was free to call and be placed on the list if she saw anything and for any reasonOn 9/Ms*** was given a notice on her unit door that we would be doing pest control in her unit on 10/4/after we spoke and she told me that she seen pest in her unit. We began doing pest control in her unit after it was requested of us except for the week of 10/11/when we were informed by our pest control tech that his car cracked an axel enroute and he would be unable to treat that weekI had two conversations with Ms*** about her issues with the bugs in her unit. The first time I told her that we would add her to the pest control schedule and that in the interim she could buy a can of Raid (because it was the only over the counter remedy that does not interfere with chemicals used by our pest control tech) but that once we begin to treat she must stop self-treating because too much chemical can render any treatment ineffective. The second conversation Ms*** explained that she was having the same issue and that she wished to break her lease because of it. This conversation took place on 10/3/2016, where I explained to her what our options for lease breaking were. I explained how the process worked and printed off material for her to fill out and return if she wished to take that route. Not once in any conversation that I had with Ms*** did she mention any other issues with the apartment nor did she call into the office to place any service calls. When she turned in her Move in Check list on 9/28/2016, there was also nothing mentioned about additional problems in the apartment. Our office did not become aware of any issues with the actual apartment until we were sent notice that Ms*** contacted the health department on 10/13/2016. Once we became aware of the issues, through the notification sent in an email to the property manager from the health department, we sent out maintenance to inspect the apartment and to take care of the issues that she listed with them. I would also like to note that during the maintenance and inspection, we did not see any bug activity in Ms***’s apartmentAlso on 10/13/2016, Ms*** came by the office a final time to ask about the lease buyout that we discussed on 10/3/2016. Once again I explained to her that our policy, which we have given to her in writing, states that the tenant is responsible for the equivalent of two month rent and that any deposit that was paid at move in is forfeited. I then explained to her that normally we set up payment plans for residence but because she was moving out and would no longer be a resident and according to the terms of the lease buyout agreement payment had to be made in full at the time keys were turned in. I explained that not following the terms of the lease buyout was essentially be breaking a lease and we would have to proceed as if we were evicting the tenant. I was then told that Ms*** would not be paying the lease buyout payment and to just proceed as if it were an eviction. Ms*** then left the officeAs for Ms***’s claims that our office staff is rude and should not work with the public, I would like to not that not once in any interaction between Ms*** and myself was anything done rudely or aggressively. All the conversations were pleasant, and the staff went out of their way to explain things to Ms*** and make sure she understood what was happening. It should also be noted, that any time a staff member is involved with helping another tenant, that tenant gets out full attention until the issue is resolved and that includes over the phone

Ms*** was in our office on two occasions asking to be released from her lease. Both times Katherine explained to her the procedure and also gave her in writing our Early Termination Clause. On both occasions that Ms*** came to the office nothing was mentioned regarding work orders in her apartment. As soon as we received the email from our Code Enforcement Officer, which was the first time we heard of these issues, they were addressed immediatelyAs for the drawer, due to the age of the cabinets, it has to be special ordered. As for Katherine being on her phone when Ms*** came into the office, that is NOT Katherine's personal phone she was texting on, but a phone that is for three small communities that we manage out of the Abbey Lane office. Many of the residents will text her work orders or other questions. As for pest control, if *** Pest Control finds no active in the apartment for two weeks straight they are removed from the list for weekly pest control. This was the case with Ms***'s apartment. Once the issue was brought to our attention again her apartment was added to the list for treatment again at her request.Ms***'s apartment as re-rented and she will receive her move out statement soon

Abbey Lane was purchased by new owners in October, 2012.  I have no record of [redacted] in our system.  Based on the information provided I have no record of her.

I have called their office numerous times in the month of October to tell them about my issues with the apartment. I even left them voicemails with my name and number included so they can call me back. I never received any call backs and they never answered their phone. Yes, Katherine was rude to me on all encounters that I have had with her after signing my lease. I will repeat, that the last encounter I had with her, she did not acknowledge me when I went into the office. She had her face stuck in her phone. When we spoke, she seemed as if she was mad that I wanted out. She didn't even make eye contact with me when I first walked in. I would not make this up. Before that last encounter, she couldn't even speak to me clearly. She was shaky with her words and stuttering and that was on two occasions. I would say there was been only 3 occasions with her that I've had in the office because I worked a lot. Me working so much is why I kept trying to get through them via phone and they never answered. They never responded to my voicemails and called me back. I was not going to tell them every issue I had via voicemail because it was so much that I wanted them to actually call me so we can talk about everything that needed to be done. They never called me back so of course they wouldn't know all my issues with the apartment. They didn't care enough to call me after listening to my voicemails. Maybe they should start calling their tenants back so these issues can be resolved and this wouldn't happen. Yes, I did get a chance to look at my apartment and it did look fine. The bugs came out that night that I moved in. The drawer never got fixed. That same day when I left the office on 10/13/2016, the maintenance man caught me outside and said that they had my drawer and it will be fixed soon. It never got fixed! And I stand by my word saying that they should not work with the public because they do not care about the people who live there. Once you sign a lease there, they don't care about you. My friend seen how rude they were the day of my signing to a Somolian man when he came in to check if he had a package. They spoke to him rudely as he barely spoke English. I should have not have signed my lease after witnessing that. The maintenance man left my bathroom sink, floor, and tub dirty after they eventually brought in a new toilet. They even pushed all of my belongings to the side of the tub including my towel which was dirty. Disgusting. Yes, I called the health department so they could check out my apartment because It was just a mess. I could not stay there because the place was badly infested and my fridge did not get cold causing my food to go bad after a few days. I never brought food back in to the apartment after the first week of my signing the lease. That apartment complex should be shut down, demolished, and built again because almost every apartment had them from what my neighbors told me. I had a lady living to the left of my telling me how bad the bugs were in her place too. I was not going to stay in a roach invested apartment and be there with managers that don't even care about the tenants or how they are living. I will repeat,They don't care! On every encounter I had with Katherine, she seemed like she was mad that I wanted to leave. I called and left voicemails so they could reach out to me because I had to work so much and they never did. Maintenance people left my bathroom dirty and for some reason (forgot to mention) they would have my kitchen cabinets left wide open. I have went into my apartment a few times and discovered that my cabinets were open and wondered who been in my apartment. They can come in and open my cabinets but can't fix the kitchen drawer? Terrible place. No one should have to go through what I went through with them. They (meaning all of management) should not work with the public.