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Abby Windows

14680 W Greenfield Ave, Brookfield, Wisconsin, United States, 53005-7007

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Abby Windows Reviews (%countItem)

We will absolutely not be using Abby Windows for any future installations on our home after our recent disappointing experience with the company and the way in which our concerns were handled.
From showing up for the attempted 4th reschedule with just one of two skylight windows to insisting for weeks that we were to pay in cash only for a verified price match to another company, after already being approved for their finance program the week we booked with them, the entire process has been a headache with miscommunications abundant.
In addition, we wouldn’t allow Abby Windows back in our home to finish the interior wood stops after Jack, (I’m assuming a project manager, we never met him) openly cursed me out over speaker phone for wanting the proper crank handles installed on the windows. To which the owner, Abby, apologized but then asked if I’ve read a particular book on the four pillars of life and sharing that one is to not to take things personally. She also told me that she’d make sure her team would provide more “hand holding” in the future in response to my concerns about things leading up to the day the skylights were installed. Hand holding is far from what I was looking for.
Our personal carpenter who came to finish up the interior pointed out all the ways in which it was clear the installers could have cared less about the job they did. I had to clean up the inside after they left because they didn't wipe anything down, much less vacuum any of the debris up. One of the windows is slightly crooked and noticeable even from the outside of our home. And to top it off we had an oil stain on our driveway from the work truck. Which is no big deal, but c’mon guys.
Abby Windows is not a company that will go above and beyond for you. Aside from Abby’s call to me when I had had enough and was openly and honestly too easy in my discussion with her, there was never any true care for our experience and the final outcome. After she repeatedly insisted we pay a higher amount if it wasn’t in cash and ignored our emails for days at a time, I sent a screenshot showing the sales woman’s agreement and she went silent, never apologized for the weeks of back and forth arguing over the cost. It shouldn’t have been my responsibility to defend myself against an agreement made and processed the very first week of going into business with the company.
My husband and I are grateful that our having to deal with Abby Windows is over.

great people to deal with love our new picture window. prices were great, quality and installation very very good. would recommend Abby's windows.Our installers Dan & Zoro were very professional did a great job no mess very clean.

Our entire experience with Abby Windows & Exteriors was positive. We replaced both of our exterior entryway & storm doors. Lauren was thorough, knowledgeable and helped us work within our budget; Michelle routinely updated us on progress as our doors were ordered/built; the installers arrive on time and did a nice job; and Josh followed up to make sure everything had been take care of and that we were satisfied with job. The new doors are beautiful; we're very pleased with them. I'd absolutely hire Abby Windows & Exteriors again for future projects.

Abby Windows started the installation of 9 windows and two doors over 1 year ago. The entry door from the garage has been fixed four times, and is currently leaking cold air into our house which is driving up the cost of our propane usage for heating our house. At least three of the windows can not be latched, and need to be replaced this is one of many problems with the windows since installation. The past problems were: water beading on outside seam of window, sizing problem, poor installation practices, cracked caulking on both the inside and outside of windows. We have paid $20,000 + for this service with continued problems. Recently reached out to owner who was unaware of the problems, someone came oit to fix back door, and light can be still seen through the seal around door.

Abby Windows Response • Feb 19, 2020

This complaint was a factory installation issue and has been resolved by the factory.

Customer Response • Feb 22, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here
The front door has a new issue where the window is popping out of the door, and the framing is split open. Also, one of the front windows in the dining area is now unable to lock. Again these are new problems that have just occured since my original complaint. I am wondering how we have spent over $20,000 for such poor quality windows and doors.
Will this become an ongoing problem? Provia contacted me to fix the front door which will take 3 weeks to fix?! The problems still continue to persist. .]

Regards

Abby Windows Response • Feb 28, 2020

THE ISSUES ARE FACTORY ISSUES AND ARE BEING ADDRESSED ACCORDINGLY. WE HAVE BEEN IN FULL COMMUNICATION WITH THE HOMEOWNER. SHE NEVER CONTACTED US ABOUT ANOTHER SASH HAVING AN ISSUE. EVERYTHING IS CUSTOM MADE. IT IS NOT SITTING ON A SHELF WAITING TO BE SENT. THEY HAVE TO MAKE THE PRODUCT AND THEN PAINT IT. THEY THEN SHIP IT ON A FREIGHT TRUCK FROM OHIO TO WISCONSIN. IT DOES TAKE A LITTLE TIME WHICH ABBY WINDOWS HAS ABSOLUTELY NO CONTROL OVER. WE CAN ONLY FACILITATE THE EXECUTION OF THE SERVICE. WE LET THE HOMEOWNER KNOW THAT IMMEDIATELY AND RESPONDED TO HER WITHIN MINUTES OF HER EMAIL REGARDING THE ISSUE. IF THERE IS A PROBLEM SASH, PLEASE CONTACT OUR SERVICE D *** X2 AND WE WOULD BE HAPPY TO COORDINATE THAT.

Love the new triple pane windows in my house. Josh and crew did amazing work and made sure everything was done to an extremely high standard, and worked late into the night to get everything in. Lauren gave an excellent demonstration, answered all of my questions about the product and installation process. She also followed up after the installation was complete. The Abby Windows Team went above and beyond to make sure I was satisfied with my windows. Will be looking to purchase gutters in the future!

Abby Windows Response • May 14, 2019

Riley,
Thank you so much for your kind words and for your business! Remember your windows are warrantied for life so if you ever need anything just call us!
Sincerely,
The Abby Windows and Exteriors Team!

Abby’s Windows are a great company. They’re excellent with customer service.
I had a few concerns and questions and I was dealing with an insurance company who was trying to cut corners. Abby took the time to explain things and even went to battle with the insurance company for me.
The install team was quick and easy. They cleaned up after themselves.
You get what you pay for. These windows are top quality and it’s nice to have a company stand behind the product.

If there was a zero star rating, that is what I would rate this company. Abby's sales pitch was not true: she quoted "new construction" windows but provided "replacement" windows. Upon initial call, the first thing we asked was: could she provide new windows for a true log home? She said "yes, as long as there is a buck". We answered that the buck did exist, and it was substantial. Upon appointment, she was a very good salesperson. She quoted a high price on a group of windows which she said were high quality vinyl windows. She had no samples with her to show us. My greatest mistake was trusting her. What was provided was replacement (which are noticeably smaller than the originals) vinyl clad windows. The vinyl is paper thin and the installers scratched and banged them up upon installation. I mistakenly had assumed that they would be solid vinyl. The replacement windows are simply inset into the old frame which does not solve any of our problems with the windows. The house had shifted (settled) and the old windows could not close completely or latch. The new windows utilized the old nailing flange and, therefore, followed the same tract and had the same problems. If true new windows had been provided with new nailing flange, this would not have happened.
On first attempt to install, the installers sat on the driveway for the first hour, talking to their foreman on the cell phone, explaining that they did not know how to install in a log home. The gopher installer had booze on his breath and was obviously suffering from a hangover. The foreman then arrived and after speaking to the installers, convinced me that I should not put in Hardy board trim (as on the contract) because aluminum sided trim over our existing trim would be better. It turns out, they did not have the Hardie board trim with them. They also were "experienced" in aluminum siding. I told him that a lot of the old trim was rotten and we wanted it replaced, not just covered up. He said he would replace any rotten trim. They didn't have any aluminum trim with them either. So, after three hours, nothing was done that day and they rescheduled. I took off a day from work for nothing.
Two weeks later, they came back. I could not be at home this time, and left the house open. When we came home, we saw what they had done to our house. The windows were not what we thought we ordered. They were inferior quality. They did not open and close and latch correctly. The installers left me a mess to cleanup: pee on the floors of two bathrooms, caulk and black hand prints on the glass and window frames, a trail of nails from the basement to the main floor. and free bonus installation tools. The caulking on the outside of the house was either non- existent or as if a 3rd grader had done it. The aluminum cladding was bent and pock marked from hammering. It looked terrible.
We took photos and emailed them to Abby. She eventually volunteered to meet with us again and try to resolve this. But, the whole situation was beyond resolution. We could not stomach the thought of these people in our house again.We thought that by paying big dollars, we would get a quality product and quality installation. We now realize that the cost was high because there were so many layers of (ill) management involved. Abby is just a construction representative/ salesperson. The second layer was the independent "measurer". The third was the manufacturer. The fourth were the installers. The fifth was the installation foreman.
We had paid 1/2 down upon order. Abby mistakenly assumed that we were refusing to pay the second 1/2. She immediately threatened us with a law suit and lien on our house. We never said we would not pay the bill. We asked her to send the bill, and we would pay it. She did give us a small credit for the Hardie board vs the aluminum siding, which we had not even requested. We paid the bill upon receipt and just wanted them out of our lives.
At the young age of 66, we took upon ourselves to order the correct windows from Menards and install them ourselves. We did this over the Thanksgiving weekend, in a chilling snow storm. All of the aluminum clad siding was removed and the boards were rotten underneath. We replaced them all with Hardie board.
Recently, I was talking to my neighbors, and find out that they also used Abby Windows, and were extremely unhappy with them.

We have been promised a number of times that our broken window would be fixed and here we are sitting almost a year later and nothing has been done. We also are having issues with our windows leaking air and getting the run around about this issue as well. We paid $14,000 In cash for triple pane windows to not have leaking window issues anymore and this is not the case. If we wanted to put plastic on our windows would still have our old windows. This is embarrassing when we have people over who see the condensation build up on our brand new windows and question us as to the quality that we have paid for.

Abby Windows Response • Apr 10, 2018

This has been addressed and is deemed a factory issue. They inspected everything this week and have addressed a 45% humidity rating to be the reason for the condensation. The lock issue has also been addressed and should it be a problem, will be completely replaced free of charge.

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Address: 14680 W Greenfield Ave, Brookfield, Wisconsin, United States, 53005-7007

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