Online purchase was not a good experience at allI went through *** and it routed me to their ordering templateThe software would not let me advance the order until I had a logoI didn't want a logo and didn't see any option for not getting oneSo I was forced to make something upI put CU@ as a logo and ordered themThe system told me It would take about a weekI was ok with that because I had maybe checks leftWell, they send me an email which I never check, asking me if I want a logoSince I didn't see the email, and my checks never arrived, I feel like they should have called me if they didn't see any response from meThey could have also seen that the email was never openedSo I emailed them to see if my order was sent because I didn't see a "order shipped" from ***They wrote back and said they were out of the office and it would take another weekI responded telling them I needed them right away because I have no checks left and needed to do payrollSo I ordered them from another companyThe other company had my checks within days but in the meantime, I was billed by ABC check printing and they sent me their checksI called them and explained to them I needed the checks last week and had to order from another company because I had no checks and they were supposed to have them for me last weekI asked for a refund and they denied meSo I have sets of a checks with the same number on itSo they will not refund a $purchase to keep a customer happyVery bad customer relationsIt was their online process that messed up the timely shippingI will not be using them again even thou they offered me a discount on my next purchase
Online purchase was not a good experience at allI went through *** and it routed me to their ordering templateThe software would not let me advance the order until I had a logoI didn't want a logo and didn't see any option for not getting oneSo I was forced to make something upI put CU@ as a logo and ordered themThe system told me It would take about a weekI was ok with that because I had maybe checks leftWell, they send me an email which I never check, asking me if I want a logoSince I didn't see the email, and my checks never arrived, I feel like they should have called me if they didn't see any response from meThey could have also seen that the email was never openedSo I emailed them to see if my order was sent because I didn't see a "order shipped" from ***They wrote back and said they were out of the office and it would take another weekI responded telling them I needed them right away because I have no checks left and needed to do payrollSo I ordered them from another companyThe other company had my checks within days but in the meantime, I was billed by ABC check printing and they sent me their checksI called them and explained to them I needed the checks last week and had to order from another company because I had no checks and they were supposed to have them for me last weekI asked for a refund and they denied meSo I have sets of a checks with the same number on itSo they will not refund a $purchase to keep a customer happyVery bad customer relationsIt was their online process that messed up the timely shippingI will not be using them again even thou they offered me a discount on my next purchase