Abc Choice

Initial Business Response / [redacted] (1000, 5, 2014/09/13) */ Contact Name and Title: [redacted] manager Contact Phone: [redacted] Mr [redacted] came in and purchased ear hook for $came back a week later and tried to return a broken itemWe do not do refunds on physical damageI explained that to him and told him im sorry for the inconvenience but I offered him a discount on the second one but he refusedIts not easy satisfying every customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The manager [redacted] is not telling the truthOn June 10th I bought ear hooks, paid $ for them, went back the following day to complainHaven't been back sinceI waited and then sent the complaint to youNo further contact with vendor..My purpose is not only for satisfaction but to alert others to the attitudes of some vendors Final Consumer Response / [redacted] (4200, 11, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The ear hooks that I purchased are in the original conditionNot damaged at allThey must have me confused with someone elseI have the original receipt [redacted] I fax it to you? Don't know about uploading but will tryThank you for being so faithful Final Business Response / [redacted] (4000, 13, 2014/10/03) */ Clearly on the bottom of the receipt it says no refunds exchange only, If I have mistaken you for someone else I apologizeSo please bring in the ear hooks and if their not broken or used we will be happy to exchange them for you for something elseAbc would like to see the original receipt as well

Initial Business Response /* (1000, 5, 2014/09/13) */
Contact Name and Title:[redacted] manager
Contact Phone:[redacted]
Mr. [redacted] came in and purchased 1 ear hook for $6.00. came back a week later and tried to return a broken item. We do not do refunds on physical damage. I...

explained that to him and told him im sorry for the inconvenience but I offered him a discount on the second one but he refused. Its not easy satisfying every customer.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager[redacted] is not telling the truth. On June 10th I bought 2 ear hooks, paid $ 10.00 for them, went back the following day to complain. Haven't been back since. I waited and then sent the complaint to you. No further contact with vendor..My purpose is not only for satisfaction but to alert others to the attitudes of some vendors.
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ear hooks that I purchased are in the original condition. Not damaged at all. They must have me confused with someone else. I have the original receipt. [redacted] I fax it to you? Don't know about uploading but will try. Thank you for being so faithful.
Final Business Response /* (4000, 13, 2014/10/03) */
Clearly on the bottom of the receipt it says no refunds exchange only, If I have mistaken you for someone else I apologize. So please bring in the ear hooks and if their not broken or used we will be happy to exchange them for you for something else. Abc would like to see the original receipt as well.