[redacted] fom ABC is knowledgeable of his workHe explained to me what he didHe's punctual and courteousI am a technician myselfKeep up the good work ***!!!!
Early June, 2016, we were having 100degree weather, and my AC was not cooling the like usual therefore I contacted Allbritten here in Clovis/Fresno for service (first time using this company)I was told service charge would be $59, I was content with that priceTechnician (nice guy) arrived on time driving an ABC cooling & heating vehicleMeet tech showed him the unit in the back yard, within a minute he diagnosed the problem using his penHe spun the fan blade and stated, "here's your problem, you need a new motor"Because the fan didn't spin freelyI accept the reasoning as somewhat validHe then stated to offer me a price around $600, at this time I was a little naive to the AC worldTherefore I accepted his expertise opinion ( what other choice did I have?) He then started give me options for a discount rate on the part, if I paid for a service contract for $169, I could get the part for only $(around)I agreed consider I needed yearly service anywaysTech replaced the motor, AC was turned on to see the proformance of new motor, the outside unit did something I have not seen it do beforeThe fan would run, freeze, run, freeze while making this clicking noise, all within a few secondsTech then shut of AC unitLooked at unit and concluded there must be a refrigant leak somewhereBut for a $and something more, he could do the advanced diagnosic search, now I starting to think something is upBut what other choice did I have, at the time my AC was now not working at allI already agreed to pay for a motor that made my unit unusable, so I reluctantly agreeWell after around minutes in the attic ( not sure if he was up there playing games on his phone, to stall for time) he now informed me my AC coil was leaking and need to be replaced, but he could get me a quoteDuring this time he went to his vehicle and back up in the attic and contacted his officeI used this time to attempt to quickly educate myself about AC, coils and prices on my phoneLonger story short I was $777, in the hole and was told I could replace coil for $or they can have someone quote me a new system the following day, since I'm running R-22, I thought a new AC/heating unit maybe be my best option since I have a unfunctionible AC, and the plus degree is nearTech went back to unit did some wiring and leftNext day Allbritten arrives looks at the work from yesterday, told me, looks like tech had to "rig the unit to turn on, that's what they do when the units on there last leg"The end, quoted $for replacement unit for basic carrier produceThat price included $credit back from the motor I had installed the previous dayNow I'm at there mercy because I'm invested monetarily in this company, because I'm stuck with a motor I can no longer use once I get a new systemI felt like I was being played from the start to purchase a new systemI don't know company practices but I trusted this company solely based on their commercial adsJust writing this for future customers out there, be warnedFYI, I got quoted a better system with carrier for way less the what they offeredBut I'm still out for the motor and the service contract, don't think I'll have them touch the AC again
Another clean and professional service done with informative tips on energy conservation
[redacted] fom ABC is knowledgeable of his workHe explained to me what he didHe's punctual and courteousI am a technician myselfKeep up the good work ***!!!!
Early June, 2016, we were having 100degree weather, and my AC was not cooling the like usual therefore I contacted Allbritten here in Clovis/Fresno for service (first time using this company)I was told service charge would be $59, I was content with that priceTechnician (nice guy) arrived on time driving an ABC cooling & heating vehicleMeet tech showed him the unit in the back yard, within a minute he diagnosed the problem using his penHe spun the fan blade and stated, "here's your problem, you need a new motor"Because the fan didn't spin freelyI accept the reasoning as somewhat validHe then stated to offer me a price around $600, at this time I was a little naive to the AC worldTherefore I accepted his expertise opinion ( what other choice did I have?) He then started give me options for a discount rate on the part, if I paid for a service contract for $169, I could get the part for only $(around)I agreed consider I needed yearly service anywaysTech replaced the motor, AC was turned on to see the proformance of new motor, the outside unit did something I have not seen it do beforeThe fan would run, freeze, run, freeze while making this clicking noise, all within a few secondsTech then shut of AC unitLooked at unit and concluded there must be a refrigant leak somewhereBut for a $and something more, he could do the advanced diagnosic search, now I starting to think something is upBut what other choice did I have, at the time my AC was now not working at allI already agreed to pay for a motor that made my unit unusable, so I reluctantly agreeWell after around minutes in the attic ( not sure if he was up there playing games on his phone, to stall for time) he now informed me my AC coil was leaking and need to be replaced, but he could get me a quoteDuring this time he went to his vehicle and back up in the attic and contacted his officeI used this time to attempt to quickly educate myself about AC, coils and prices on my phoneLonger story short I was $777, in the hole and was told I could replace coil for $or they can have someone quote me a new system the following day, since I'm running R-22, I thought a new AC/heating unit maybe be my best option since I have a unfunctionible AC, and the plus degree is nearTech went back to unit did some wiring and leftNext day Allbritten arrives looks at the work from yesterday, told me, looks like tech had to "rig the unit to turn on, that's what they do when the units on there last leg"The end, quoted $for replacement unit for basic carrier produceThat price included $credit back from the motor I had installed the previous dayNow I'm at there mercy because I'm invested monetarily in this company, because I'm stuck with a motor I can no longer use once I get a new systemI felt like I was being played from the start to purchase a new systemI don't know company practices but I trusted this company solely based on their commercial adsJust writing this for future customers out there, be warnedFYI, I got quoted a better system with carrier for way less the what they offeredBut I'm still out for the motor and the service contract, don't think I'll have them touch the AC again