ABC Daycare & Learning Ctr

In response to [redacted] At no time has this person, that is not a customer of mine, at my place of business, mentioned who his wife is to verify and review her accountI do not have any customer in my client database with the last name [redacted] If he can provide me further information to investigate this dispute, I will do soSincerely,PureTan Owner

Thank you for providing the member informationAs I viewed *** ***’s account, I have issued her a credit of $times two, ($87.90) based on the bank statement providedAs for a cancellation for this member, our records indicate that she cancelled her Eft membership with us on 3/21/in storeDue to our cancellation policy for Eft members, we have a day notice requirement, which drafts one final eft payment from the account, also allowing the service use days from final paymentWhich in her case , her final Eft payment would draft 4/20/This policy is stated on the membership terms and agreement form signed by *** ***The customer received a copy of this agreement at the time she signed upThe customer also received a copy of her cancellation at the time of cancel on 3/21/Our records indicate no form of canceling prior to this dateIf she had done so, she would have received documentation stating thatIf she can provide that to me, I will issue any additional credits owedI do apologize sincerely for the discrepancy on 3/20/15. *** *** was also issued a credit of $on 4/2/from my merchant processing companyTherefore, she has been credited a total of at $She was in fact overcompensated for the discrepancy, as she was only owed two credits. Thank you,***PureTan-Owner

In response to [redacted]. At no time has this person, that is not a customer of mine, at my place of business, mentioned who his wife is to verify and review her account. I do not have any customer in my client database with the last name [redacted]. If he can provide me further information to...

investigate this dispute, I will do so. Sincerely,PureTan Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We never received documentation for either time she cancelled so how are we to prove anything? Very shady business practice!
Regards,
[redacted]