ABC Digital Communications

Complaint: ***
I am rejecting this response because:
When I cancelled the order, I called from one of phonesThey checked my home phone number,but I told them to check my cell phone numberI never received a responseAlso, when I cancelled the order, I was told that their company was not in the business to be the cheapest and the lady I talked to said it would be no problem to return the coins
Regards,
*** ***

We did check both numbers that the customer gave us and we still had no record on file. Therefore I cannot substantiate the cancellation prior to shipping. We do have a day no questions asked return policy which would indicated the reason why the representative would have told the customer that there would be issue returning the order, however, return postage and original freight is never reimbursed. We show this issue closed on our end at this time, since customer received back her funds that were owed

Thank you for the opportunity to reply to this complaint. However, the reason why the customer was not reimbursed for his return postage was because we did not find through our extensive incoming phone data that he actually did call us and cancel the order. We keep records of all
incoming phone calls for just such an instance. If we had found that the customer in deed called in and cancelled the order, then we would have reimbursed him for all fees associated with the return since it would have been our error. I had the sales manager make this call based upon the review of the phone records on hand.If any further information is needed, please feel free to reach out to me.*** ***?

A short note in follow up to our conversation earlier today. Complaint [redacted]                      [redacted]
*We have 3 orders in our system associated with the woman...

above. 1 ) 8/15/2016 – 1086613               delivered to her via [redacted] on 8/29/2016 2 ) 9/14/2016 – 1092376               delivered to her via [redacted]  on 10/7/2016 The 3rd order is from one of our clients – Shop [redacted] out of Atlanta Georgia. Here we drop ship orders as per their request. 3 ) 9/14/2016 – [redacted]               delivered to her via [redacted] on 9/17/2016 – this order she paid [redacted] in Georgia with her credit card A few notes .. our web page does not state items are in stock, but by being listed on the web page the assumption can easily be madeI’m not sure who her Fiance is … so I can’t track anything associated with the order(s)I’m guessing her reference to speaking my rep Annette -  she may have meant our customer service representative for [redacted] ( Anita ), I have a sales associate with her 1st name “Annette”, but our records don’t show any communication between the parties. She later references she spoke to a “he”. We have a protocol for all inquiries on orders, with notes placed, tied to a date – time stamp so we can pull phone records, etc. Here we have no records. A search here shows no incoming phone calls, but if she used different numbers than listed on the complaint we would be blind to it until we have it. She has placed a complaint with [redacted] as well and posted a complaint ( below ) – My WEB department is working with [redacted] on the retractions ( a standard practice by companies competing for business on [redacted] – slam the others and reference who is good – they keep records on those who just buy and file complaints on all orders ) The concept of giving a refund for the purchase she received because she feels it didn’t meet her requirements, the other option is don’t buy from us again ... not to be harsh, but it is an option As I referenced in our call we deal with a few customers like this every week. They usually order a few items then complain to anyone that will listen, looking for something free … and with free time on their hands they don’t lose anything ... we just loose the time having to defend ourselves … over 500,000 shipments in the last 12 months, and as your own records will show – no current complaints . Got to love the system ( lol ) The orders and the supporting postal receipts are attached ( 8 pages ) Let me know what, if anything else, is required  ) Steve J K[redacted]President, Collectors Alliance Inc[redacted] Visit us online at [redacted] Confidentiality notice:This e-mail message, including any attachments, may contain legally privileged and/or confidential information. If you are not the intended recipient(s), or the employee or agent responsible for delivery of this message to the intended recipient(s), you are hereby notified that any dissemination, distribution, or copying of this e-mail message is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete this e-mail message from your computer.