Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** *** ***
On 8/6/this customer signed a contract for trash removal service with ABC Disposal Service, Inc. Her toter was delivered to her on 8/8/and curbside trash removal service began. In September this customer opted into our auto pay program which would allow us to
automatically pay this balance with the means of payment she had provided. On 6/29/we were contact by this customer at which time she requested a recycling toter and service. We contacted this customer and a recycling toter was delivered to her on 1/2516. this additional service increased her monthly price. The customer was advised what the costs were and agreed to the delivery of our equipment and the continued curbside service for both trash and recycling. Due to the increased costs in landfill costs etc experienced industry wide, ABC Disposal did institute additional fees on our customers' invoices. These fees were explained to this customer who advised she no longer wanted our services. We advised her that she was under contract, a contract which clearly states is in force for a minimum of years. As far as we knew, this matter was resolved and we continued to service her and, as she had opted into our auto pay program, payment for our service was automatically processed. If this customer requires a copy of her contract we would be more than happy to forward a copy of this to her. This contract clearly explains the terms and conditions of the service she had requested.We would appreciate the customer contacting us directly so that we can answer any questions she may have regarding the validity and terms of her contract
As stated previously, we are more than happy to remove our dumpster once the balance of $has been paid. This balance covers services provided. If the dumpster is full, an additional charge of $would be due and payable for that trash. If the dumpster is empty as it should be, no further charges would be due, the $would then fully satisfy the bill
We are confused as to what this customer is looking for. Originally it started with wanting to cancel the account due to pricing. We offered different levels of service and different pricing options. The customer chose to think about it and get back to us. We never heard another word. Then they file with the Revdex.com - meanwhile we are continuing to service this account in good faith at the original service levels. If the customer does not want ABC Disposal Service Incto provide their trash disposal service, they need only ask. We would be happy to remove our equipment and close their account once their balance has been paid
Ms*** received curbside service from us which is billed on a quarterly basis. We issued our invoice number *** on 6/1/in the amount of $to cover service that would be performed during the months of June/July/August. Ms*** paid for this invoice on 7/3/with
check number *** in the amount of $72.35. On 7/27/ABC Disposal received a call from Ms*** in which she advised that would like to stop service as of that date. We complied with her request and on 7/27/we initiated a credit to her account for the month of August. She had received service during the full months of June and Julyy and no credit for those months was due. On 8/16/a credit in the amount of $was approved and issued to her account. On 9/21/we removed our equipment and a refund request was submitted.A full refund in the amount of $was issued on 11/10/- ABC Disposal check # ***.No additional monies or credit are due this customer
ABC Disposal Service, Inc.*** *** *** ***, Ma ***###-###-#### *** *** *** *** ***, Fl *** *** *** ***:We’ve received your notice placed with the Better BusinessBureau concerning alleged overpricing on your
monthly invoices. Please review the following:1. Youraccount was opened with ABC Disposal Service, Incon 5/31/The firstbilling was issued to you on 6/1/09, our invoice # *** in the amount of$116.15. This invoice covered a yarddumpster being emptied every other week at ** *** **, *** Ma. Again, the cost per month for the yardevery other week service was $116.15.2. This service, at this frequency andrate continued thru November 13, 2009. Onthat date our salesman *** *** received a call from *** requesting wereduce the container size from a yard dumpster to a yard dumpster with thesame frequency of every other week and a price of $64.00/month. 3. The dumpsters were swapped out on 11/16/09. The 4yd was replaced with the 2yd.4. The pricing on our December 1, invoice, #***, was issued at the new yd EOW rate of $64.00. The problem with this invoice and allsubsequent invoices from this date on, was that the 4yd description was not changed to 2yd description. Thepricing was correct for a 2yd dumpster being serviced EOW but the descriptionon the invoice was incorrect. Usingtoday’s common vernacular, this was a “typo”However, you received the servicerequested at the pricing agreed upon.5. There is a credit due your account. It covers the change in dumpster size from11/16/thru 11/30/09. A credit in theamount of $is being processed. Once issued we would be more than happy to issue you a refund for thisamount. Our apologies that this creditwas not issued originally at the time of the decrease in service.I’ve enclosed a statement of all transactions on youraccount since its conception. It is veryobvious from the reduction in price back in that you have been chargedonly for a yd dumpster. The yd wasat a much higher rate. We’ve alsoenclosed a copy of the contract issued and signed on 11/18/clearly statingthat you were being charged $for a yd dumpster being emptied EOW. This contract is correct as issued. I hope that this explanation as well as the attacheddocuments clear up any misconception that you may have had that you had beenovercharged for all of these years. Please contact me directly with any questions or concerns.We, at ABC Disposal Service Inc, strive to provide excellentservice at an attractive price to all of our customers. We do apologize for the description errorthat was made on your invoices, however, you were billed for the correct amountand thankfully were not overcharged for your service. Thank you for bringing this to ourattention. Regards,*** ***Collection Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response given by ABC is unfortunate, and only depicts the lack of customer service or communication and inevitably can be spun in the direction the company (ABC) wishes care of the verbiage in their contractThere were multiple attempts to be contacted with a follow up by sales personnel, in which were either unmet- or met by gentlemen on the road, and never with a follow through care of their current situationWhether or not ABC's staff had taken notes, or not - there were multiple attempts at contact in regards to our services for salesKindly find attached the correspondence via email on 11/9/in regards to our account and fuel surcharge in initial complaint that went without response- which was also not noted on our accountIf we have documentation of this- why doesn't ABC? This also negates the reply that our contact only occurred on or around 1/18/Which is also inaccurate as the conversation continued with myself (***) for days post initial conversation, upon which - the owner of ABC was promised to follow up about the status of our contract, and whether after the length of our relationship it was necessary to collect months of services to release us, which also did not happen.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. During phone calls from me to ABC disposal, I spoke to [redacted] Sales Mang... he went over my account while on the phone with me and agreed with me, that I have been gettingover charged for the dumpster each month. I called and asked the company their prices for a 2 yrd dumpster they quoted me $55.00 I asked what is a 4 yrd.they said 71.00 and that is when I asked then way and I getting charged for $71.00 if I only have a 2 yrd.. He said he would look into it ... Then he said we don't give refunds only credit. I explained to him that this is a lot to be credited I want a refund. Being over charged for 5 yrs or more. In addition to this complaint I also have the complaint that my dumpster was not always being dumped twice a month but sometimeonly once a month this happened a few times not only during the winter but also in the summer months. I was charged the same price as if it were dumped twice a month. OR EOWevery other weekThis message received by ABC Disposal only talks about 2009, does not mention the yrs. 2010-2015. Please help me resolve this so that I am awarded my refund. Thank you [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] to be absolved of our contract and any further relationship with ABC upon receipt of the current balance on our account. The payment will be sent certified mail by end of day. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. We have agreed upon a lower rate. Thank you.
Regards,
[redacted]
Ms. [redacted] spoke with our General Manager, [redacted] on December 13, 2017. As a result of this conversation it was agreed that ABC Disposal Service, Inc. would provide a letter for Ms. [redacted] which she could submit with her claim to the City of Fall River disputing the $300 fine. ...
Mr. [redacted] also stated that, if necessary, we would have ABC personnel attend the hearing to explain that the ABC truck to remove all of this debris was only 15 minutes behind the City truck and that Ms. [redacted] had contacted us to remove this large amount of trash. ABC's full intention was to provide the service promised to Ms. [redacted]. As far as the $50 filing required to dispute the fine,, Ms. [redacted] has been advised that ABC Disposal would provide a credit to her account for this amount once documentation was received that the claim had been filed. We are not aware of any programs issued by the City of Fall River "tagging" or authorizing large curbside pickups. Mr. [redacted] questioned the City on this and was informed that it might be a practice that they install in the future. ABC Disposal's full intention was to provide the full service requested by this customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].The initial concern was and continues to be the contract, with supporting facts throughout to depict our situation and what our requests have been that have made us dissatisfied with ABC. Within the verbiage, we've been locked into multiple 3 year terms care of it's auto-renewal clause. We were sent another contract after the initial 6 years was over in 2014, and negated to sign anything further. Upon intending to discontinue the service with ABC as stated in January- a termination fee of 6 months of service fees (at current rates, almost $20 more per month with a "fuel surcharge" than original contract terms that we have no say over care of verbiage to raise rates at ABC's discretion)or $406.30 was requested. This is when this matter was further discussed with asking to cancel our terms without this penalty. Had we been asked to return a call in regards to this or any other matter- we would have followed up. We'd be happy to pay the outstanding balance of of no more than $161.44 for actual services rendered, and discontinue our service with ABC Disposal going forward.Regards,
[redacted]
On 8/10/16 the first call was received from this customer by one of the ABC Disposal Services sales representatives. At that time the customer requested ABC match another haulers monthly rate. The ABC Sales Rep discussed this and offered a reduction in this customer's monthly fee. ...
this reduction was not acceptable to Mr. [redacted]. Mr. [redacted] was then reminded that he was under contract with ABC Disposal Service. On 8/11/16 the ABC Disposal Sales Manager spoke with Mrs. [redacted] regarding the validity of the service agreement and the options relative to cancellation of the contract as well as a discussion of our offer of a rate adjustment which would have resolved this customer's issue. Following this conversation an e-mail and copy of the contract were forwarded. On August 12, 2016 Mrs. [redacted] sent an e-mail regarding the pricing on the service agreement and also conveyed her dissatisfaction with the terms on this contract stating that she had reviewed with them with her attorney. On August 16, 2016 the ABC Sales Manager responded to Mrs. [redacted]'s e-mail with specific details concerning the validity of the ABC Disposal Service Agreement and the Terms and conditions of this agreement. This contract was signed by Mr. [redacted]. It should be noted that ABC Disposal Service had discussed and negotiated a price with this customer that fell within the guidelines they had requested. The Contract that ABC Disposal Service has with Mr. [redacted] is valid and binding. We will continue to service Mr. [redacted] as he had contracted us to do. We would be happy to discuss pricing with him again, all that is needed is a call to the ABC Disposal Sales Manager.
We have no record of any complaints or phone calls from Mr. [redacted] about their service levels or pricing prior to January of 2016. All calls received by ABC Disposal are noted in each customer's account. The complaint states that Mr. [redacted] initially contacted us in 2012...
regarding his service. This statement is not true based on any of our records. The following is a description of our contact with this customer in January: First contact with this customer was on Friday, January 15, 2016 we received a call from the customer’s secretary [redacted] to our area’s sales representative. [redacted] informed the sales representative that they wanted cancel the service with ABC Disposal Service Inc. The Sales Representative asked [redacted] what the issue was and the reason why the customer wanted to cancel. [redacted]’s response was that they would be using a different waste disposal company and just wanted ABC Disposal’s equipment remove immediately.The Sales representative attempted to take steps with the customer to work and resolve the issue. [redacted] responded with “this is what the owner wants”. The sales Representative informed [redacted] the Business is under a valid “Service Agreement” (contract) and part of the terms and condition of the agreement is the “Right of First Refusal” by ABC Disposal. [redacted] asked and was emailed a copy of the “Service Agreement” The Sales Representative brought the complete matter to the Sales Manager attention ([redacted]). The Sales Manager proceeded to call the owner, [redacted], in order to get down to the bottom of the pending issue. The conversation was professional and courteous regarding the need to cancel. [redacted] explained it had nothing to do with service and only that another disposal company offered him a lower rate. The Sales Manager offered a verbal quote to lower the rate and a different level of service that might fit his budget. [redacted] was reluctant because he had made a commitment to another company and said it was time for a change.Having tried all other options to work with the customer ([redacted]), The Sales Manager informed him of his contract that stipulated that to cancel would result in a penalty. He was not happy about that and stated he would think about the verbal quote and get back to us.Note all of the response from ABC Disposal to the customer occurred on Monday January 18th2016. We received no further contact from this customer after Monday January 18th 2016. The customer is still under contract with ABC Disposal Service. ABC Disposal has attempted to work with the customer to provide service at the levels and price point that would benfit their business. We were quite surprised to receive this notification from the Revdex.com without further communication regarding the proposals that were made. We do not agree at all with their assessment of the situation.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company and I have come to agreement on a fixed price for a two year term with no price increases or fees to be applied during this time.
Regards,
[redacted]
After speak with our dispatcher, we are sending a truck by today, 1/18/18, to pick up the missed trash. We always make our customers aware that we will gladly pick up all trash and clean up the area the following week. This information was conveyed to Mr. [redacted]. Hoever,...
Mr. [redacted] did not want to wait for his next pickup which would be in 6 days time, to have his trash removed. Because of this our Dispatcher notified our driver and this customer's trash will be picked up at the end of the route today.ABC Disposal Service Inc. strives to provide excellent service to all of our customers. Due to inclement weather there are times that pickups are delayed or postponed. But, we always make sure that we pick up any and all trash when we are able to properly service.ABC Disposal extends its apologies to Mr. [redacted] for any misunderstanding. But he will definitely be serviced.
Initial Business Response /* (1000, 13, 2015/12/31) */
We feel that Mr. Buckler was adequately informed of the service charges incurred on the date of service; but in an effort to resolve this situation, we have written-off all charges.
Tell us whySubject: RE: Contract & Credit [redacted],We charged you for a 4 yard dumpster from 6/01/09 thru11/16/09. After that the dumpsters were swapped from a 4 yard to a 2yard, the price reduced to $64.00 from $116.15. From December 1, 2009 topresent you have been billed for a 2 yard dumpster being emptied every otherweek. You have not been billed for a 4 yard. The 4 yard pricingback in 2009 was $116.15 a month for every other week service. Thiswas correct pricing at that time. The reduced pricing took effect whenyou requested a small dumpster. The $64.00 was the correct 2 yard pricingat the time. A signed contract covering all services provided from11/18/09 forward clearly stipulates a 2 yard dumpster with every otherweek service at a price of $64.00/month. The credit offered to you of $278.60 is a customer courtesycredit only. It does not reflect any wrong doing in the pricing of ourinvoices. This credit removes the price increases that were billed on the 2yard pricing from the 2009 period forward. Again, it does not reflectthat any invoices were incorrectly billed. You’ve stated that you’ve been quoted a lower price for a 2 yarddumpster. The prices you have provided to us are not ABC Disposal Serviceprices. We did not quote them and they do not fall within our pricingconfiguration based on your location. We are charging you correctly forthis 2 yard dumpster. There will be no other credits issued to your account. Wewill issue the $278.60 courtesy credit. We offered to issue a checkrefund once this credit is through our system. As long as your account ismaintained in good standing, a check should be issued within the next three tofour weeks. [redacted]ABC Disposal Servicecell: ###-###-####email:[redacted]@abcdisposal.comSales & Marketing Manager here...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** *** ***
On 8/6/this customer signed a contract for trash removal service with ABC Disposal Service, Inc. Her toter was delivered to her on 8/8/and curbside trash removal service began. In September this customer opted into our auto pay program which would allow us to
automatically pay this balance with the means of payment she had provided. On 6/29/we were contact by this customer at which time she requested a recycling toter and service. We contacted this customer and a recycling toter was delivered to her on 1/2516. this additional service increased her monthly price. The customer was advised what the costs were and agreed to the delivery of our equipment and the continued curbside service for both trash and recycling. Due to the increased costs in landfill costs etc experienced industry wide, ABC Disposal did institute additional fees on our customers' invoices. These fees were explained to this customer who advised she no longer wanted our services. We advised her that she was under contract, a contract which clearly states is in force for a minimum of years. As far as we knew, this matter was resolved and we continued to service her and, as she had opted into our auto pay program, payment for our service was automatically processed. If this customer requires a copy of her contract we would be more than happy to forward a copy of this to her. This contract clearly explains the terms and conditions of the service she had requested.We would appreciate the customer contacting us directly so that we can answer any questions she may have regarding the validity and terms of her contract
As stated previously, we are more than happy to remove our dumpster once the balance of $has been paid. This balance covers services provided. If the dumpster is full, an additional charge of $would be due and payable for that trash. If the dumpster is empty as it should be, no further charges would be due, the $would then fully satisfy the bill
We are confused as to what this customer is looking for. Originally it started with wanting to cancel the account due to pricing. We offered different levels of service and different pricing options. The customer chose to think about it and get back to us. We never heard another word. Then they file with the Revdex.com - meanwhile we are continuing to service this account in good faith at the original service levels. If the customer does not want ABC Disposal Service Incto provide their trash disposal service, they need only ask. We would be happy to remove our equipment and close their account once their balance has been paid
Ms*** received curbside service from us which is billed on a quarterly basis. We issued our invoice number *** on 6/1/in the amount of $to cover service that would be performed during the months of June/July/August. Ms*** paid for this invoice on 7/3/with
check number *** in the amount of $72.35. On 7/27/ABC Disposal received a call from Ms*** in which she advised that would like to stop service as of that date. We complied with her request and on 7/27/we initiated a credit to her account for the month of August. She had received service during the full months of June and Julyy and no credit for those months was due. On 8/16/a credit in the amount of $was approved and issued to her account. On 9/21/we removed our equipment and a refund request was submitted.A full refund in the amount of $was issued on 11/10/- ABC Disposal check # ***.No additional monies or credit are due this customer
ABC Disposal Service, Inc.*** *** *** ***, Ma ***###-###-#### *** *** *** *** ***, Fl *** *** *** ***:We’ve received your notice placed with the Better BusinessBureau concerning alleged overpricing on your
monthly invoices. Please review the following:1. Youraccount was opened with ABC Disposal Service, Incon 5/31/The firstbilling was issued to you on 6/1/09, our invoice # *** in the amount of$116.15. This invoice covered a yarddumpster being emptied every other week at ** *** **, *** Ma. Again, the cost per month for the yardevery other week service was $116.15.2. This service, at this frequency andrate continued thru November 13, 2009. Onthat date our salesman *** *** received a call from *** requesting wereduce the container size from a yard dumpster to a yard dumpster with thesame frequency of every other week and a price of $64.00/month. 3. The dumpsters were swapped out on 11/16/09. The 4yd was replaced with the 2yd.4. The pricing on our December 1, invoice, #***, was issued at the new yd EOW rate of $64.00. The problem with this invoice and allsubsequent invoices from this date on, was that the 4yd description was not changed to 2yd description. Thepricing was correct for a 2yd dumpster being serviced EOW but the descriptionon the invoice was incorrect. Usingtoday’s common vernacular, this was a “typo”However, you received the servicerequested at the pricing agreed upon.5. There is a credit due your account. It covers the change in dumpster size from11/16/thru 11/30/09. A credit in theamount of $is being processed. Once issued we would be more than happy to issue you a refund for thisamount. Our apologies that this creditwas not issued originally at the time of the decrease in service.I’ve enclosed a statement of all transactions on youraccount since its conception. It is veryobvious from the reduction in price back in that you have been chargedonly for a yd dumpster. The yd wasat a much higher rate. We’ve alsoenclosed a copy of the contract issued and signed on 11/18/clearly statingthat you were being charged $for a yd dumpster being emptied EOW. This contract is correct as issued. I hope that this explanation as well as the attacheddocuments clear up any misconception that you may have had that you had beenovercharged for all of these years. Please contact me directly with any questions or concerns.We, at ABC Disposal Service Inc, strive to provide excellentservice at an attractive price to all of our customers. We do apologize for the description errorthat was made on your invoices, however, you were billed for the correct amountand thankfully were not overcharged for your service. Thank you for bringing this to ourattention. Regards,*** ***Collection Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response given by ABC is unfortunate, and only depicts the lack of customer service or communication and inevitably can be spun in the direction the company (ABC) wishes care of the verbiage in their contractThere were multiple attempts to be contacted with a follow up by sales personnel, in which were either unmet- or met by gentlemen on the road, and never with a follow through care of their current situationWhether or not ABC's staff had taken notes, or not - there were multiple attempts at contact in regards to our services for salesKindly find attached the correspondence via email on 11/9/in regards to our account and fuel surcharge in initial complaint that went without response- which was also not noted on our accountIf we have documentation of this- why doesn't ABC? This also negates the reply that our contact only occurred on or around 1/18/Which is also inaccurate as the conversation continued with myself (***) for days post initial conversation, upon which - the owner of ABC was promised to follow up about the status of our contract, and whether after the length of our relationship it was necessary to collect months of services to release us, which also did not happen.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. During phone calls from me to ABC disposal, I spoke to [redacted] Sales Mang... he went over my account while on the phone with me and agreed with me, that I have been gettingover charged for the dumpster each month. I called and asked the company their prices for a 2 yrd dumpster they quoted me $55.00 I asked what is a 4 yrd.they said 71.00 and that is when I asked then way and I getting charged for $71.00 if I only have a 2 yrd.. He said he would look into it ... Then he said we don't give refunds only credit. I explained to him that this is a lot to be credited I want a refund. Being over charged for 5 yrs or more. In addition to this complaint I also have the complaint that my dumpster was not always being dumped twice a month but sometimeonly once a month this happened a few times not only during the winter but also in the summer months. I was charged the same price as if it were dumped twice a month. OR EOWevery other weekThis message received by ABC Disposal only talks about 2009, does not mention the yrs. 2010-2015. Please help me resolve this so that I am awarded my refund. Thank you [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] to be absolved of our contract and any further relationship with ABC upon receipt of the current balance on our account. The payment will be sent certified mail by end of day. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. We have agreed upon a lower rate. Thank you.
Regards,
[redacted]
Ms. [redacted] spoke with our General Manager, [redacted] on December 13, 2017. As a result of this conversation it was agreed that ABC Disposal Service, Inc. would provide a letter for Ms. [redacted] which she could submit with her claim to the City of Fall River disputing the $300 fine. ...
Mr. [redacted] also stated that, if necessary, we would have ABC personnel attend the hearing to explain that the ABC truck to remove all of this debris was only 15 minutes behind the City truck and that Ms. [redacted] had contacted us to remove this large amount of trash. ABC's full intention was to provide the service promised to Ms. [redacted]. As far as the $50 filing required to dispute the fine,, Ms. [redacted] has been advised that ABC Disposal would provide a credit to her account for this amount once documentation was received that the claim had been filed. We are not aware of any programs issued by the City of Fall River "tagging" or authorizing large curbside pickups. Mr. [redacted] questioned the City on this and was informed that it might be a practice that they install in the future. ABC Disposal's full intention was to provide the full service requested by this customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].The initial concern was and continues to be the contract, with supporting facts throughout to depict our situation and what our requests have been that have made us dissatisfied with ABC. Within the verbiage, we've been locked into multiple 3 year terms care of it's auto-renewal clause. We were sent another contract after the initial 6 years was over in 2014, and negated to sign anything further. Upon intending to discontinue the service with ABC as stated in January- a termination fee of 6 months of service fees (at current rates, almost $20 more per month with a "fuel surcharge" than original contract terms that we have no say over care of verbiage to raise rates at ABC's discretion)or $406.30 was requested. This is when this matter was further discussed with asking to cancel our terms without this penalty. Had we been asked to return a call in regards to this or any other matter- we would have followed up. We'd be happy to pay the outstanding balance of of no more than $161.44 for actual services rendered, and discontinue our service with ABC Disposal going forward.Regards,
[redacted]
On 8/10/16 the first call was received from this customer by one of the ABC Disposal Services sales representatives. At that time the customer requested ABC match another haulers monthly rate. The ABC Sales Rep discussed this and offered a reduction in this customer's monthly fee. ...
this reduction was not acceptable to Mr. [redacted]. Mr. [redacted] was then reminded that he was under contract with ABC Disposal Service. On 8/11/16 the ABC Disposal Sales Manager spoke with Mrs. [redacted] regarding the validity of the service agreement and the options relative to cancellation of the contract as well as a discussion of our offer of a rate adjustment which would have resolved this customer's issue. Following this conversation an e-mail and copy of the contract were forwarded. On August 12, 2016 Mrs. [redacted] sent an e-mail regarding the pricing on the service agreement and also conveyed her dissatisfaction with the terms on this contract stating that she had reviewed with them with her attorney. On August 16, 2016 the ABC Sales Manager responded to Mrs. [redacted]'s e-mail with specific details concerning the validity of the ABC Disposal Service Agreement and the Terms and conditions of this agreement. This contract was signed by Mr. [redacted]. It should be noted that ABC Disposal Service had discussed and negotiated a price with this customer that fell within the guidelines they had requested. The Contract that ABC Disposal Service has with Mr. [redacted] is valid and binding. We will continue to service Mr. [redacted] as he had contracted us to do. We would be happy to discuss pricing with him again, all that is needed is a call to the ABC Disposal Sales Manager.
We have no record of any complaints or phone calls from Mr. [redacted] about their service levels or pricing prior to January of 2016. All calls received by ABC Disposal are noted in each customer's account. The complaint states that Mr. [redacted] initially contacted us in 2012...
regarding his service. This statement is not true based on any of our records. The following is a description of our contact with this customer in January: First contact with this customer was on Friday, January 15, 2016 we received a call from the customer’s secretary [redacted] to our area’s sales representative. [redacted] informed the sales representative that they wanted cancel the service with ABC Disposal Service Inc. The Sales Representative asked [redacted] what the issue was and the reason why the customer wanted to cancel. [redacted]’s response was that they would be using a different waste disposal company and just wanted ABC Disposal’s equipment remove immediately.The Sales representative attempted to take steps with the customer to work and resolve the issue. [redacted] responded with “this is what the owner wants”. The sales Representative informed [redacted] the Business is under a valid “Service Agreement” (contract) and part of the terms and condition of the agreement is the “Right of First Refusal” by ABC Disposal. [redacted] asked and was emailed a copy of the “Service Agreement” The Sales Representative brought the complete matter to the Sales Manager attention ([redacted]). The Sales Manager proceeded to call the owner, [redacted], in order to get down to the bottom of the pending issue. The conversation was professional and courteous regarding the need to cancel. [redacted] explained it had nothing to do with service and only that another disposal company offered him a lower rate. The Sales Manager offered a verbal quote to lower the rate and a different level of service that might fit his budget. [redacted] was reluctant because he had made a commitment to another company and said it was time for a change.Having tried all other options to work with the customer ([redacted]), The Sales Manager informed him of his contract that stipulated that to cancel would result in a penalty. He was not happy about that and stated he would think about the verbal quote and get back to us.Note all of the response from ABC Disposal to the customer occurred on Monday January 18th2016. We received no further contact from this customer after Monday January 18th 2016. The customer is still under contract with ABC Disposal Service. ABC Disposal has attempted to work with the customer to provide service at the levels and price point that would benfit their business. We were quite surprised to receive this notification from the Revdex.com without further communication regarding the proposals that were made. We do not agree at all with their assessment of the situation.
We do need to speak with this customer regarding her account and would appreciate a call.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company and I have come to agreement on a fixed price for a two year term with no price increases or fees to be applied during this time.
Regards,
[redacted]
After speak with our dispatcher, we are sending a truck by today, 1/18/18, to pick up the missed trash. We always make our customers aware that we will gladly pick up all trash and clean up the area the following week. This information was conveyed to Mr. [redacted]. Hoever,...
Mr. [redacted] did not want to wait for his next pickup which would be in 6 days time, to have his trash removed. Because of this our Dispatcher notified our driver and this customer's trash will be picked up at the end of the route today.ABC Disposal Service Inc. strives to provide excellent service to all of our customers. Due to inclement weather there are times that pickups are delayed or postponed. But, we always make sure that we pick up any and all trash when we are able to properly service.ABC Disposal extends its apologies to Mr. [redacted] for any misunderstanding. But he will definitely be serviced.
Initial Business Response /* (1000, 13, 2015/12/31) */
We feel that Mr. Buckler was adequately informed of the service charges incurred on the date of service; but in an effort to resolve this situation, we have written-off all charges.
Tell us whySubject: RE: Contract & Credit [redacted],We charged you for a 4 yard dumpster from 6/01/09 thru11/16/09. After that the dumpsters were swapped from a 4 yard to a 2yard, the price reduced to $64.00 from $116.15. From December 1, 2009 topresent you have been billed for a 2 yard dumpster being emptied every otherweek. You have not been billed for a 4 yard. The 4 yard pricingback in 2009 was $116.15 a month for every other week service. Thiswas correct pricing at that time. The reduced pricing took effect whenyou requested a small dumpster. The $64.00 was the correct 2 yard pricingat the time. A signed contract covering all services provided from11/18/09 forward clearly stipulates a 2 yard dumpster with every otherweek service at a price of $64.00/month. The credit offered to you of $278.60 is a customer courtesycredit only. It does not reflect any wrong doing in the pricing of ourinvoices. This credit removes the price increases that were billed on the 2yard pricing from the 2009 period forward. Again, it does not reflectthat any invoices were incorrectly billed. You’ve stated that you’ve been quoted a lower price for a 2 yarddumpster. The prices you have provided to us are not ABC Disposal Serviceprices. We did not quote them and they do not fall within our pricingconfiguration based on your location. We are charging you correctly forthis 2 yard dumpster. There will be no other credits issued to your account. Wewill issue the $278.60 courtesy credit. We offered to issue a checkrefund once this credit is through our system. As long as your account ismaintained in good standing, a check should be issued within the next three tofour weeks. [redacted]ABC Disposal Servicecell: ###-###-####email:[redacted]@abcdisposal.comSales & Marketing Manager here...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]