ABC Disposal Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] to be absolved of our contract and any further relationship with ABC upon receipt of the current balance on our accountThe payment will be sent certified mail by end of dayI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Ms [redacted] spoke with our General Manager, [redacted] on December 13, As a result of this conversation it was agreed that ABC Disposal Service, Incwould provide a letter for Ms [redacted] which she could submit with her claim to the City of Fall River disputing the $fine Mr*** also stated that, if necessary, we would have ABC personnel attend the hearing to explain that the ABC truck to remove all of this debris was only minutes behind the City truck and that Ms [redacted] had contacted us to remove this large amount of trash ABC's full intention was to provide the service promised to Ms [redacted] As far as the $filing required to dispute the fine,, Ms [redacted] has been advised that ABC Disposal would provide a credit to her account for this amount once documentation was received that the claim had been filed We are not aware of any programs issued by the City of Fall River "tagging" or authorizing large curbside pickups Mr [redacted] questioned the City on this and was informed that it might be a practice that they install in the future ABC Disposal's full intention was to provide the full service requested by this customer

Tell us whySubject: RE: Contract & Credit [redacted] ,We charged you for a yard dumpster from 6/01/thru11/16/ After that the dumpsters were swapped from a yard to a 2yard, the price reduced to $from $ From December 1, topresent you have been billed for a yard dumpster being emptied every otherweek You have not been billed for a yard The yard pricingback in was $a month for every other week service Thiswas correct pricing at that time The reduced pricing took effect whenyou requested a small dumpster The $was the correct yard pricingat the time A signed contract covering all services provided from11/18/forward clearly stipulates a yard dumpster with every otherweek service at a price of $64.00/month The credit offered to you of $is a customer courtesycredit only It does not reflect any wrong doing in the pricing of ourinvoicesThis credit removes the price increases that were billed on the 2yard pricing from the period forward Again, it does not reflectthat any invoices were incorrectly billed You’ve stated that you’ve been quoted a lower price for a yarddumpster The prices you have provided to us are not ABC Disposal Serviceprices We did not quote them and they do not fall within our pricingconfiguration based on your location We are charging you correctly forthis yard dumpsterThere will be no other credits issued to your account Wewill issue the $ courtesy credit We offered to issue a checkrefund once this credit is through our system As long as your account ismaintained in good standing, a check should be issued within the next three tofour weeks [redacted] ABC Disposal Servicecell: ###-###-####email: [redacted] @abcdisposal.comSales & Marketing Manager here

On 8/10/the first call was received from this customer by one of the ABC Disposal Services sales representatives At that time the customer requested ABC match another haulers monthly rate The ABC Sales Rep discussed this and offered a reduction in this customer's monthly fee this reduction was not acceptable to Mr [redacted] Mr [redacted] was then reminded that he was under contract with ABC Disposal Service On 8/11/the ABC Disposal Sales Manager spoke with Mrs [redacted] regarding the validity of the service agreement and the options relative to cancellation of the contract as well as a discussion of our offer of a rate adjustment which would have resolved this customer's issue Following this conversation an e-mail and copy of the contract were forwarded On August 12, Mrs [redacted] sent an e-mail regarding the pricing on the service agreement and also conveyed her dissatisfaction with the terms on this contract stating that she had reviewed with them with her attorney On August 16, the ABC Sales Manager responded to Mrs***'s e-mail with specific details concerning the validity of the ABC Disposal Service Agreement and the Terms and conditions of this agreement This contract was signed by Mr [redacted] It should be noted that ABC Disposal Service had discussed and negotiated a price with this customer that fell within the guidelines they had requested The Contract that ABC Disposal Service has with Mr [redacted] is valid and binding We will continue to service Mr [redacted] as he had contracted us to do We would be happy to discuss pricing with him again, all that is needed is a call to the ABC Disposal Sales Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedWe have agreed upon a lower rateThank you Regards, [redacted]

We do need to speak with this customer regarding her account and would appreciate a call

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .The initial concern was and continues to be the contract, with supporting facts throughout to depict our situation and what our requests have been that have made us dissatisfied with ABCWithin the verbiage, we've been locked into multiple year terms care of it's auto-renewal clauseWe were sent another contract after the initial years was over in 2014, and negated to sign anything furtherUpon intending to discontinue the service with ABC as stated in January- a termination fee of months of service fees (at current rates, almost $more per month with a "fuel surcharge" than original contract terms that we have no say over care of verbiage to raise rates at ABC's discretion)or $was requestedThis is when this matter was further discussed with asking to cancel our terms without this penaltyHad we been asked to return a call in regards to this or any other matter- we would have followed upWe'd be happy to pay the outstanding balance of of no more than $for actual services rendered, and discontinue our service with ABC Disposal going forward.Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved The company and I have come to agreement on a fixed price for a two year term with no price increases or fees to be applied during this time Regards, [redacted]