The paperwork clearly states the warranty in its entiretyAs for the metal he has pictures of in the fluid that could be coming from the axle that needs to be replaced and is documented in the paperwork he signed, there is no way to prove or disprove thatThe first set of repairs was done for [redacted] *** in [redacted] because they had messed their repair and we were attempting to help them correct their errorThe paperwork states that if the vehicle does not receive a proper break in that the warranty will be void and the attachment on the first response shows that the cause of failure from [redacted] warranty department clearly states the cause was improper break in procedure not an improper installationWe can only stress the importance of a proper break in but we cannot be with the customer to ensure that they complyAt no point in the conversation did I tell Mr [redacted] that we would pay him for his set of gears if his warranty did not cover themWe were willing to get his car back in here and try to address the issue, but Mr [redacted] did not want that he just wanted money refunded and the paper he signed clearly states the voided warranty if proper break in was not performedThere isn't a gear set that you can buy that will last if you do not break them in properlyI attempted to help Mr [redacted] get his money back on his first set of gears but when his demeanor changed and he became impatient and rude with my service writer on the phone that is when I told Mr [redacted] that he was on his own and good luckOur company does not feel that we should issue any type of refund to Mr [redacted] because we feel that everything was explained adequatelyThe parts company has already ruled that the failure was created by the customer and not the business which is why they also refused to give Mr [redacted] a refundThank you for your time and due diligence on this complaint
The paperwork clearly states the warranty in its entiretyAs for the metal he has pictures of in the fluid that could be coming from the axle that needs to be replaced and is documented in the paperwork he signed, there is no way to prove or disprove thatThe first set of repairs was done for [redacted] *** in [redacted] because they had messed their repair and we were attempting to help them correct their errorThe paperwork states that if the vehicle does not receive a proper break in that the warranty will be void and the attachment on the first response shows that the cause of failure from [redacted] warranty department clearly states the cause was improper break in procedure not an improper installationWe can only stress the importance of a proper break in but we cannot be with the customer to ensure that they complyAt no point in the conversation did I tell Mr [redacted] that we would pay him for his set of gears if his warranty did not cover themWe were willing to get his car back in here and try to address the issue, but Mr [redacted] did not want that he just wanted money refunded and the paper he signed clearly states the voided warranty if proper break in was not performedThere isn't a gear set that you can buy that will last if you do not break them in properlyI attempted to help Mr [redacted] get his money back on his first set of gears but when his demeanor changed and he became impatient and rude with my service writer on the phone that is when I told Mr [redacted] that he was on his own and good luckOur company does not feel that we should issue any type of refund to Mr [redacted] because we feel that everything was explained adequatelyThe parts company has already ruled that the failure was created by the customer and not the business which is why they also refused to give Mr [redacted] a refundThank you for your time and due diligence on this complaint