ABC Economy Appliance

Disappointing and antagonistic customer service. ABC Economy Appliance was appointed to troubleshoot the dishwasher we purchased from [redacted]. They came out a total of 4 times, the first 2 we were told we were using too much soap (not the case), the 3rd time a leak was finally observed and a patch kit installed which did nothing. By the 4th visit, they found that the bottom pan was warped from a manufacture defect and said they would contact [redacted] immediately for a replacement. After several weeks, we called for an update and they said that the email they sent to [redacted] didn't go through because of a typo on the address line. They corrected the typo and resent. Several more weeks went by and nothing. We called recently to ask for a status and were told that it's out of their hands, they sent an email to [redacted] and that we need to take the issue up with [redacted]and [redacted]. The customer service we received has been disappointing, especially since their clerical error resulted in a delay that might push us over our warranty period. She refused to assist us in contacting[redacted], providing a phone number of someone we can talk to in order to expedite our claim, and has summarily dismissed us and our issue. We do not recommend working with this business.