ABC Fine Wine & Spirits (HQ)

Company fails to honor their sale price. I was overcharged by $4.00 on this item.
Purchased a bottle of Pucketts Branch Rye on 2/5/2020 at the Sebring FL ABC store. I was charged $23.99 rather than the advertised price of $19.99. Company has been unresponsive and unconcerned, so I assume this is a regular practice.

Rewards program not honored
I have been frequenting the ABC liquor store in Seminole, Florida for a couple years now. The representative of that store sold me on the Rewards program..so I signed up. Every once in a while, the clerk would tell me that I have $3 or whatever amount it was, that I could apply to my purchase. However..they changed their program and now I supposed to get coupons emailed to me. They have my correct email.

I have called them a minimum of 12-15 times. Left messages..written and verbal, and yet, no response. The young lady at the store I frequent made an attempt to call her own contact, and they assured her that they would call me. That was a month ago. Never received a call. At this present time, I have accumulated over 11,000 points that should have resulted in several dollars of savings.

This seems like a insane request to actually submit a claim with the Revdex.com. However...ABC advertises and pushes this program to keep you buying from them. Well..that is false advertising. Especially considering the absence of feedback that I have received from the guest services division of ABC. Speaking with the managers in the local Seminole store, they state that they have heard this complaint several times from other customers. They however are powerless to do anything except sympathize with the customer and TRY and help them. But corporate is unresponsive. If they cannot facilitate the program and run it with the customer in mind, then either shut it down or address the customer when they need help.

Order has not been received. Attempts to reach vendor have been unsuccessful.
An E-gift card in the amount of $75.00 was purchased with an American Express card on November 29, 2019. An E-receipt was issued with order number ***. The recipient email address is ***@gmail.com; the e-gift was never received. On December 1, an online customer service form was submitted; no reply. On December 2 and 3 the customer service line was called (866-***-***). Both calls were put on hold for 15 minutes and then automatically went to voicemail. On December 2 a message was left stating problem, contact info, order number but no reply has been received. On December 3 I disconnected when sent to voicemail.

Multiple Locations Engaged in Deceptive & Fraudulent Business Practices
The Revdex.com has not responded when I filed a complaint approx. two weeks ago regarding this business??? This business advertises products on sale which then ring up at their regular prices and not the sale price. I live in *** and I purchase the same cigars on a regular basis. Twice I have been overcharged when the item is on sale. The third, forth and fifth time I caught the overcharge and brought it to their attention each time. Still none of the employees of that *** location did anything to stop their overcharging. The fifth time this happened I again questioned the employee why this was allowed to continue and the employee stated " well most people who come in here are drunk and don't catch it". I thought that statement was so inappropriate I came home and filed a complaint. But I never heard back from the Revdex.com regarding the complaint I filed?? I am resubmitting my complaint again because today the same thing happened in the North Fort Myers store. I purchased two different tins of cigars, both on sale and was charged the regular price. It is apparent that ABC is encouraging their stores to exercise a deceptive and fraudulent practice to put up sale notices but not make adjustments to the price the register is ringing up. I am also considering submitting a complaint along with the receipts to the AG's office. This is obviously a known practice to this retailer.

This complaint is due to improper sales procedure and POOR SERVICE. Also lack of management responding to my many complaints
On December 15 I purchase a product via there website . After the purchase I received and email that state did I had FIVE days to go and retrieve the product and if not , it would Be refunded and returned. That was a Saturday. While at work , Tuesday, December the 18th I received a voicemail from the local OCALA store stating "please give us a call and tell us when you will be coming to pick up the product or it will be returned." No more than 2 hours later I got an email to my phone stating they had ALREADY RETURNED MY PRODCUT AND REFUDNED MY MONEY. When I got off from work by 4pm, I called and spoke to the manger who told me her name was "almanda ", she stated " well we say we're gonna refund because we don't want things sitting around now our store " of course I replied " so you're you make up your own rules and you do not ambidextrous by your email which I still have saved that states I have 5 days?" She then very rudely SCREAMS "well just tell me you're coming ma'am!" I gin seed her what the policy was since obviously it's not what I received. She cut me off and continued to yell just tell me when you're coming . . I ended that call and immediately phone customer service at 4074507509.I called and left several messages to have HER REGIONAL SUPERVISOR CALL ME AND NO ONE HAS CONTACT ME TO DATE, I don't know what type of circus people ABC HIRES BUT FIRST THING YOU DID WRING WAS TAKING MY MONEY FROM MY ACCOUNT THEN REFUNDING IT WITHOUT MY CONSENT , which left me with no product and No refund since it takes several days up to a week for my money to be given back to me which is VERY INCONVENIENT. SECOND THE WAY YOUR SO CALLED MANAGER SPOKE TO ME NEEDS AND WILL BE ADDRESSED. Why she choose to attack me when YOU are wrong I have no idea. Thirdly, why was I told that someone will contact me and no one has. I want to be contacted ASAP.

My name is Alva R, a customer who walked into abc liquors located on 3097 curryford rd in Orlando Florida on Thursday , August 2, 2018 around noon. I'm upset because I was refused service. I'm pretty sure I was racially profiled and was neglected service. The manager claimed it was because my I'd was from another state. It shouldn't matter what state I'm from if I meet requirements people do travel. I was offended and asked for his stores number but out of sarcasm he told me it was 1. I didn't yell nor did I disrespect. I left ashamed and thought this should be reported I've never been so embarrassed in my life. I seek for justice and will not stop until it is served.

I called ahead and was told that ABC would match the prices of ***. According to my receipt they did not do that.
I called ABC in Melbourne, Fl and was told that they would match the advertised price of ***. When my husband went to purchase the products on 1/30 he brought the ad, however, they did not match the price. On 1/30 I called back and spoke to Sohan and he told me to bring the receipt and they would make the price adjustment. My husband went back the next day and he was told they will do what was promised. I called corporate and left a message and Leo called me back. He told me to scan my receipt and the ad and on 2/2 I sent him an email (***) with the requested information. The email went through and I have never heard back from him. I have since left 2 messages and have never received a return call. The difference from what they charged and what they promised is $6.42. This is ridiculous and horrible customer service. They lied and do not respond back to the customer.