ABC Lawn and Property Maintenance, Inc.

I was in charge of handling the travel arrangements for a destination
wedding group headed to Cancun, Mexico earlier this month.A wedding guest by the name of *** *** contacted our
office to make her reservations in June Since I was out of the office
when she called, our office
manager, Joan Lorenz, took care of her arrangements
in my absence.According to the itinerary provided to me when I returned,
Ms*** and Mr*** booked a night package through Funjet Vacations
that included nonstop flights on Sun Country out of Minneapolis and a Deluxe
Oceanview Room at the Fiesta Americana Condesa Resort for $3,841.93.They paid a deposit of $on June 30th and made nine payments
after that up until their final payment on December 3rd.Each time a payment was made, a detailed invoice ??" including
the room category at the resort - was emailed to Ms***She never told
me that she either wasn’t receiving the emails OR she believed that the
incorrect room category was listed on the invoices.On January 21st, travel documents were mailed to
Mr*** and Ms***These travel documents included detailed
information related to their flight and resort reservationsThe documents specifically
stated that they were booked in a Deluxe Oceanview Room.When Mr*** and Ms*** arrived to the resort on
February 8th, they were put in a Deluxe Oceanview Room ??" the room category that
was booked for themMs*** alerted the hotel staff that she was put in
the wrong room categoryShe believed they had booked a Junior SuiteWhen she immediately
called me at the office to tell me what happened, I informed her that she was,
indeed, put in the correct room categoryShe insisted that she had upgraded to
a Junior SuiteI discussed the situation with our office manager who initially
made the reservation and she did not recall booking such a room category for
these customersWhile Mr*** and Ms*** did purchase an upgraded
room category, they did not upgrade to a Junior SuiteIt’s important to note
that, while the resort offers a Junior Suite, the tour company used to make these
reservations ??" Funjet Vacations ??" does not even offer the Junior Suite room
category; so, it would never have been an option for them from the beginning.Ms*** called our office earlier this week accusing us
of not only booking them in the wrong room category, but overcharging them by
$2,This particular amount was based on a conversation she had with another
guest at the resort who, supposedly, booked an identical package as them and
paid $2,lessI did not make the reservations for those particular guests,
so, I cannot confirm if, indeed, their itineraries were similarEven if they were,
that doesn’t mean they should have paid the same priceIn the travel business,
prices can drastically change from one day to the next based on availability
and other factors, so, it’s very possible they paid different prices for
identical packages.In closing, Mr*** and Ms*** received the room
they booked and paid forIf you have any further questions, please feel free to
contact me