ABC Limousine Service, Inc.

Hi,Below I am going to response to issue the raised in there complainBus CapacityThe actual bus capacity is passengerUp on request we can provide supportive documentsNote: we will not send passengers bus for passengers.Kids were standing in the bus for there entertainmentWe
have done many requested service for different occasion and continue taking reservation for future dates for same busBus is excellent condition.Pani F* was on the line with Jay(Rep) and Niki acknowledge there was not any thing wrong mechanicallyWe can prove thatRouting ConfirmationIt is is our standard protocol to reconfirm all address. We didn't put anybody life in endangered We are in transportation business and proudly proudly providing service since 2000.Customer just want to get refundWe will not issue any refund until customer can prove we are at fault.We did provide satisfied service.The complain is irrelevant

Hi,
Below I am going to response to issue the raised in there complainBus Capacity
The actual bus capacity is passengerUp on request we can provide supportive documentsNote: we will not send passengers bus for
passengersKids were standing in the bus for there entertainmentWe have done many requested service for different occasion and continue taking reservation for future dates for same busBus is excellent conditionPani F* was on the line with Jay(Rep) and Niki acknowledge there was not any thing wrong mechanicallyWe can prove thatRouting Confirmation
It is is our standard protocol to reconfirm all address.
We didn't put anybody life in endangered We are in transportation business and proudly proudly providing service since Customer just want to get refundWe will not issue any refund until customer can prove we are at faultWe did provide satisfied serviceThe complain is irrelevant

Review: I ordered a limousine from ABC Limousine for 6 high school students for transportation on their prom day (Saturday, April 26, 2014). Pick-up was scheduled for 5:30pm at my residence. They were to be driven to [redacted], VA for a 6:00pm dinner reservation. After dinner they were to be driven to the prom at [redacted], VA, and returned after the prom.

The limousine arrived on time, and parked in front of my driveway. Prior to the students entering the limo, a greenish colored flluid started pouring from underneath the vehicle onto the street. I advised the driver, who was sitting in the vehicle, about the fluid. As I was speaking with him, quite a bit of smoke started coming from under the hood-I have a photo. I backed away from the vehicle due to the smoke. Upon speaking with the driver, he stated that he would call for another limo, and later stated that it would take approximately 30 minutes. The driver also stated that he had advised the limo company that he did not want to drive that particular vehicle on that day because he felt that there was a problem with it, but he was told to drive it anyway. Two of the parents drove the students in separate vehicles to the restaurant so that they would not miss their dinner reservation.

The second limousine arrived at my residence around, or shortly after 6:00pm. The driver of that vehicle (I did not get his name, but he spoke with authority) immediately proceeded to tell me (and my cousin who was also present) that the first limousine was checked out (mechanically) prior to the trip and there is (present tense) nothing wrong with it. He repeated this more than once as if to say that the vehicle was in good working condition or that the company was not responsible for the current condition of the vehicle. He was insistent about it, which was odd because there was an obvious problem with the vehicle. When told what the first driver said about not wanting to drive that particular vehicle, instead of addressing the issue, he dismissed it and said that the driver was a temporary or part-time driver for them. The second driver was ultimately told that obviously there was a problem with the first limo, and that compensation should be made.

Also, I received a call from my son that evening, stating that they were looking for the limo (they wanted to leave the prom earlier than midnight.) He stated that there were other limos outside of the prom, but they could not find theirs. I called ABC Limousine and was given a telephone number to contact the driver. It was a wrong number.

I received a telephone call from ABC Limo advising that they would provide a $100.00 discount. I was not satisfied with that, and the individual said that they would conduct further review (I'm paraphrasing). I called ABC Limousine two times to advise that an additional refund should be made. I was advised that a manager would return my call. No one has called. I originally paid $700.00 for the limo. $100.00 was discounted, leaving a $600.00 charge. I am requesting that an additional $250.00 be refunded.Desired Settlement: A refund of an additional $250.00

Note:dates complained on next screen are approximate, could be one day off.

Review: On April 20, 2013, I called ABC Limo to inform them that they made a mistake for sending me a two passenger vehicle rather than the ten passenger I requested for my son's prom. Instead of an apology, the young lady on the phone literally told me that it was my fault for not seeing that they mistakenly put "sedan" on my confirmation email. As if that wasn't bad enough, she went on to say "if it was my fault i'd help you but it's not my fault because I didn't take your reservation. " Now, here it is I have a house full of teenagers and their parents waiting and no ride to prom. This woman was not the least bit empathetic to my circumstances. I understand that we're humans and mistakes happen but for someone to tell me that it my fault because my confirmation says sedan??? Well, my question is, opposed to what? How am I suppose to know the lingo used by a company I'm not employed with? Did they not see that the amount I paid was substantially more than the cost of the vehicle they sent? Additionally, this young lady spoke to me completely disrespectfully and it was as if she was the customer receiving the bad service. I am absolutely appalled and cannot believe that a business would employ someone with absolutely ZERO ability to communicate with customers or provide appropriate customer service.Desired Settlement: My credit refunded to my credit card and a formal apology from this rude female employee who doesn't realize that she is a team member and if there is an error on the company, 's part it IS her responsibility as the company's employee because whether she likes it or not she represents the company by whom she is employed.

Review: My daughter wanted me(Mom) to rent the ABC Limousine service for her prom night. We rented a [redacted] Limousine for 14 passengers. Upon arrival to the 2nd pickup destination, the Limousine driver immediately asked for a tip. I informed him that the tip was already included. The asked another two times by asking me to ask the parents for a tip for him. I refused. Once my daughter and her friends got into the limousine, they were told that the music did not work, therefore , they were not allowed to listen to the music. They then plugged up their [redacted]/phone, but was then told that this did not work as well. The teens were talking throughout the ride and the limousine driver constantly interrupted their conversations with negative remarks. The teens also wanted to drink water, but were not able to due to the dirty glasses in the limousine. The teens then began to complain but was told by the limousine driver that he would leave them and that he did not have to pick them up. This type of behavior and service is totally unacceptable. My daughter and her friends were denied the opportunity to enjoy their first experience with a limousine. I then called the company to complain by talking to a customer service worker, two managers, and the CEO of the company all to no avail. I was also told that someone would get back to me, but no one ever returned my phone call. I also never received receipt for my payment of $1025.00 even though I was promised that they were sending it to my e-mail. The overall professionalism, delivery of service, and costumer service was very poor.Desired Settlement: I also would like an to receive all of my money back and an apology for this very poor service.

Review: n a nutshell, I got a quote from a chauffeured car rental company ( ABC limo in Va) for an airport pick up. Although I had indicated in my reservations that I had 4 luggages and asked for a Sedan, the car they brought could not fit the luggages and they brought an SUV.

First, I was charged for my international flight delay, though the website indicates that the company checks arrival time before sending the driver. Second,I was charged 2.5 times the initial price confirmation, from an initial confirmed amount of 376 USD to a charged amount of 931 USD. Third, I checked with ABC, under an alias , the price quote for an SUV for a similar type of services and received a quote of USD 500. The company has not been forthcoming in our correspondence and has barely replied to my emails. The last communication I got after threatening to lodge an official complaint and sue them, was that their billing department as looking into this and would get back to me by à set date and 1 week later I still I have not heard from them despite a follow up email. There are unexplained charges that they still have not explained to me.Desired Settlement: I would like ABC to refund the amount they have wrongly charged to my credit card and an apology for all the hassle they have put me through.