ABC Movers

I bought a hot tub from abc movers for 2500.00 dollars they delivered and signed a 1 year parts and labor warranty.. when I call day after they brought hot tub to let them know the motor is not working he asked for pics and would get replaced asap...I have tried to call and text for 2 weeks to get an update...no response..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: In previous reports, we expressed disappointment of being ignored and customer service not provided following numerous attempts by telephone, texts and emails in resolving this issue.  Not until Revdex.com stepped in to mediate the situation were we able to express our views.  For this we are grateful!  We followed the rules laid out by ABC Movers and acted in fairness toward the company.  Not only did we pay the bill in full (even though there were damages to the grandfather clock and other items) but we also went over and beyond by paying additional gratuity to three movers as explained in previous response.  It is right that we request this small amount of $310.68 ... no more or no less.  Please send a check to [redacted]
Regards,
[redacted]

Yes we truly apologize for the chime. It had a small indention less than a quarter inch. But they insisted on getting a new one. I never agreed to replace the full value. We are liable for 60 centc on the pound which would of probably brought the total to around $50 to $72.00 dollars. I emailed her...

and stated I would reimburse her a $150.  She refused. That is more than double what is due to her. I believe that is a very fair offer and still willing to give her that amount.

We are very sorry about this we would like to try and resolve this. There is a protocol that we go through. However, since this has passed through the cracks I would like to speak to you personally about the entire situation. I will need to see this damage personally then make an assessment of what...

we will be able to do.   Thank you [redacted]

We are liable for 60 cents per pound which would be around twenty dollars for that one chime. I will increase the payout to $200. That is almost ten times the amount. Please send new address and I will forward you a check.