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Reviews ABC Moving & Storage Company

ABC Moving & Storage Company Reviews (8)

Upcharge of $450 for delivery & storage and negligence which resulted in shipment being split into two and us needing to store our shipment for $1836I selected Allied Van Lines to handle our relocation from Maine to the UK. ISSUE 1:During the move, a crew member asked me to come out to the container as they could not collapse a stroller. I had my two kids with me so I brought them along and started collapsing it. A minute later several pieces of our large and very expensive bed frame crashed out of the top of the trailer (see attached picture; I also took some video right after the incident). My [redacted] son was a foot away from where one landed. I am thankful he did not get seriously injured. I moved my son. A second later some Swing set beams and poles fell out and an LCD TV almost fell out too. [redacted] shouted out [redacted] I'm tired of all this and the [redacted] from the office. I quit." Not only was this language highly unprofessional and rude in itself, but the offense was multiplied by the fact my small kids were right there. Indeed, my neighbor across the street even heard this and called me to check if I was ok! This was downright shocking. I asked my wife to take my kids out of the house immediately given this verbally violent and completely unacceptable behavior. ISSUE 2:I e-mailed [redacted] on July 8th to let him know I wanted to receive my shipment together as that was what I agreed to when signing the service agreement. In an e-mail on July 8th (see attached e-mail), [redacted] said he was "a little disappointed to get my email" and "I'm not holding your container shipment for another few weeks before the overflow goods show up." When I complained to ABC, the [redacted], [redacted], he e-mailed "At this point I am very suspect of true motivation here." I was shocked to hear this was his response to me. I'm sorry, but after being subjected to profanity by an employee of ABC, having items falling out of our container and nearly injuring my son, and having a neighbor get involved, I am supremely upset by ABC suspecting my motive. My wife and I were also both there when two members of the crew were discussing that the parts box was not put in the container. Given the complete negligence on the part of the origin crew, aggressive verbal behavior, and the fact that items were dropping out of the container and nearly hit my [redacted], why should I believe what the origin crew has stated regarding this? The complete lack of professionalism does not breed an ounce of trust! To be perfectly honest, I think that if the container is delivered, we will have a lot of items that cannot be assembled. We have been charged $1836 for a month of storage (including warehousing)ISSUE 3: Upcharge 1Instead of $1836, we are being asked to pay $1906ISSUE 4: Upcharge 2We are being asked to pay ~$225 for delivery to our new house in the UK.When [redacted] came to our residence in Maine, we had no specific idea of where we would be living in the UK. [redacted] was told this and that we would be living somewhere in the south of the UK commutable to London. [redacted] said we could put London in the estimate and it could be changed. He definitely did not mention any additional charges. Indeed, on the UK C-3 customs form which we submitted to [redacted] on May 26th (well before the move), I listed our interim address of [redacted] ISSUE 5: Upcharge 3We are being asked to pay ~$225 for additional port fees in the UK that were no fault of ours.Our contained was supposed to go into storage and I informed ABC Allied and SIRVA of this in early July. I informed [redacted] and [redacted] quite a while ago of my intention to store the goods. I made that clear on the delivery instructions I sent back to [redacted] as well that both shipments needed to be delivered together. The goods should have been stored prior to the 22nd and this charge should not have been incurred. Our goods, for some reason, were slated for storage of July 24thDesired SettlementAfter all this, why should we be inconvenienced to have two separate deliveries through no fault of our own? Ultimately, I should be getting a partial refund for failure to deliver the agreed service. I selected your company based on your excellent reputation and professional service. So far I am supremely let down and trust you will make this situation right and restore my faith in Allied. In addition to removal of upcharges listed in this complaint, I propose this resolution: [redacted], in his estimate, states storage at destination involves a one-time warehouse handling charge at $918 and storage for 28 days for $918 as well. Given that the overflow shipment is estimated to take several weeks, this would mean my account would need be charged $1836. What I propose is that I am refunded $1836 as a gesture of goodwill for the extreme failures in service (including involving verbal aggression, nearly injuring my son, and upsetting my neighbor) and then charged $1836 for storage for 28 days. That will give my family and I peace of mind that the shipment will be usable upon arrivalBusiness' Initial Response Issue 1: We immediately apologized to shipper about the incident which is not acceptable to us either. The crew member in question was interviewed by our[redacted] and put on notice. Our agency does not tolerate such behavior by anyone representing the company.Issue 2: There was an overflow as shipper purchased additional items that were delivered a day before loading.Due to the unacceptable incident caused by our crew, Allied agreed to pay $1,600 to ship his overflow. We feel this is in line with our quality commitment to ourcustomers.Issue 3: Quote was issued in April 2013, move happened in June 2013, shipment arrived UK in July 2013. Our offerclearly says rates are valid for 30 days and subject to change. This is a standard rule in international Moving industry due to currency exchange rates etc. impactingcosts in a foreign country. Shipper was never promised both the container and overflow will deliver at the same time. It is shipper decision to delay delivery of his container and pay for consequent storage costs involved.Issue 4: This is a mischaracterization of our discussion. We advised shipper's wife (he wasn't present during survey) they can provide a temporary address and change it at the time of delivery provided it is in the "London area". Shipper decided to take up residence outside of London area. No moving company will quote a price that encompasses delivery to a location other than stated on their quotes.Issue 5: Destination office cannot arrange a crew to off load containers till customs release it and a trucker isavailable to move it to the warehouse. In this case, due to peak of summer trucker availability and crew availability was limited to get the container unloaded within free time allowed, which is always a challenge.In conclusion, had shipper not ordered new furniture and stayed within the 40' container as per the original agreement the issues that followed would not happen. Allied has a commitment to all our customers which is within the framework of the terms and conditions listed in our quotes submitted. If a customer decides to add items to the shipment then Allied cannot be expected to cover any additional costs arising out of issues created by shipper's decisions.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Issue number 1:We are glad to hear that there was disciplinary action taken in regards to the matter. This was definitely a serious issue and highly unprofessional. We're glad that the company has learned from this and we hope that the employee in question will improve his behavior. We also hope that the company implements practices to avoid situations like this in the future as no customer should experience such negligence as well as profanity.Issue number 2: This is patently false. We actually replaced a couple of things, We did not add volume. For example, we had an old 10-year-old sofa, which we switched for a new sofa (of the same size) which was a gift from my parents. Additionally, we reduced the volume of our shipment from the point of survey by donating lots of boxes that were stored in the barn. Additionally, we earmarked 30 non-essential items including cheap IKEA furniture and other bulky and large non-essential items. Allied was supposed to not pack these items if there was any space issues. Therefore, the $1600 claimed to be spent by Allied to ship the overflow shipment is appreciated; however, any overflow should have been avoided and we should have received our shipment together. And indeed, not receiving the shipment together, has caused a lot of stress and has caused us expenses of storage which are well over the $1600 that Allied ABC has claimed to be contributing towards this.Issue number 3: Please see above. The overflow shipment should've never occurred. The crew should have made sure that everything fit in the container. This is our second international move and we are well aware of volume restrictions I spent one whole day earmarking items which should not go into the container if there were any space issues. The volume of these 30 non-essential items was quite immense. It would have easily fit the amount of volume that ended up going into the overflow shipment. In other words, it was a gross inconvenience to have our shipments put in this delayed fashion. Additionally, we believe that the parts box for all of our furniture is actually in the overflow shipment. Allied ABC claims this is not the case. However, we heard the crew clearly say this was the case. Therefore, for peace of mind, we have been forced to put our items in storage, which Allied claims was our decision. However, it was ultimately 'forced' upon us.Issue number 4: I'm offended that this is a mischaracterization of the discussion. My wife emailed the company as well to relay the discussion she had with the company. She is a lawyer and, as such, very good at keeping notes. Indeed, we had already agreed to a purchase of a property well before the move. The property was not in London, but in Sussex (a different county). Additionally, the customs form we submitted to the company listed address that was not in London. Indeed, the issue was only flagged up when the company's international division saw that the address on the customs form was not in London and then they upcharged us. Again, had the company checked the customs form before the shipment and come back to us for a shipping address (which we had!), they could discuss this with us. Indeed, that was before we even shipped our items. The professional practice in the situation would have been to adhere to what was orally agreed.Issue number 5: I'm sorry but this is not the case. One, the company is affiliated with SIRVA Inc. which is one of the world's largest moving and logistical companies. They move thousands of containers a year and claim to be logistically on the ball in terms of moving things. Indeed, the delay was reported from the London office of the company ([redacted]) as because 72 hours notice were not given for unloading to storage of the items. I have an e-mail with this clearly stated. This charge should have been avoided. I gave far more than 72 hours notice for the items to be put into storage due to the overflow shipment arriving in August. In other words, it is the company's fault that there was a delay that occurred. The container arrived on July 17 and was not ready to go into storage until the 24th. I'm sorry but this many days to secure a summer trucker doesn't make sense with one of the world's biggest moving companies. Additionally, why should we pay for their inability to secure a trucker. Therefore, this charge clearly should be rescinded.In conclusion, the company exhibited negligent behavior, highly unprofessional behavior including profanity, and is now misstating the facts. They also allowed our kids close to the container, which put my son in real danger. We also clearly stayed within the 40 foot container in terms of volume and the original agreement. Indeed, we also earmarked 30 non-essential items which would ensure that we did not run to an overflow shipment. This was clearly discussed with the company's agent ([redacted]) by phone before the container was even loaded! If the foreman did not pack these essential items, we would have had volume. Instead, the crew foreman, [redacted], said that everything would fit into the container. Therefore, blaming it on us and saying that we decided to add items to the shipment is a patent mischaracterization. They are using this to hide behind issues! Ultimately, we feel that the company is trying to recoup some of the overflow costs by upcharging us post facto. The overflow was the company's mistake and we should not be made to pay for these costs through additional cost. Additionally we are being charged for storage as well, which we should not have to pay as an overflow should shipment should not have occurred in the first place! We are spending over $2k extra because of the negligence of Allied and are supremely unhappy. We hope that the company will realize their mistakes and make the situation right!Business' Final Response The company did realize some issues at origin and have attempted to make it right by paying a large portion of the overflow charges. The overflow did indeed transpire and was shipped overseas to the customer, they are the customers belongings. Because of issues at origin we decided to pay $1600 of this cost. The remainder of the issues as far as shipping and storage at destination ect, we have forwarded onto Allied International to handle as we have no authority, or power if you will,with Destination charges or requirements.[redacted]

The bill was estimated at 3,164.66 with 3,481.13 as the maximum amount to be paid upon delivery. The contract states 'any balance due will be billed 30 days after delivery'. Not only was the balance changed twice, but I received an invoice, one year later, with the second change. The invoice I was handed upon delivery was for 4,207.09. The invoice sent out one year later was for 4,653.85. At the time of delivery, I called the office to inquire as to the nature of the additional charges, and was told they were for shuttles at the origin and destination. In the original estimate, I was told that a shuttle was required for liability reasons - the large truck might damage the lawn, and would not, therefore, be able to pull up to the house. I accepted this reason. On the day of the move, however, a large truck was pulled up to the door of the house and loaded up. I asked the mover about it, and he said "I guess you won't be charged for a shuttle". When I brought this to the attention of the person at the office, [redacted] she stated that they did use a shuttle since the larger truck, which would haul my items across the country was not available to pick up on the day of the move. I was not given the option to change my move date, and therefore avoid the extra cost, since I was given a different reason for the necessity of a shuttle. This made me question the business practices of the company, but I did authorize payment. The payment for the full amount was not taken at that time. One year later, I received an invoice for a new and greater amount. I contacted the company and asked for an explanation. They gave me a break down of the bill, but it isn't clearly explained on the invoice. Apparently, they write down a high number and then take a percentage of that number to come up with the bill. It doesn't make much sense to me. The company seems unwilling to take responsibility for their mistakes or negotiate with me. I am seeking fair settlement in this matter.Product_Or_Service: movingAccount_Number: XXXXXXDesired SettlementI just want to understand the bill. I don't think that I have been given a clear explanation. I feel the truth is misrepresented. I don't think it's fair to bill someone a year after the services were completed, with a new and greater amount. I thought I had paid in full. I will live up to my contractual obligations if the company has, indeed, fulfilled theirs.Business' Initial Response CASE# XXXXXX[redacted]I would like to start by apologizing to [redacted] for our delays in getting to her an accurate billing, and from what it sounds, for not providing a full explanation of the charges.The original estimate was for 3146.66, with 3481.13 the maximum being due at time of delivery. That is accurate and are the guidelines set forth by the DOT. The additional charges were for a shuttle required at destination, that was unknown to us when we process payment,as we do so 24 hours before delivery. Also the estimated weight to be transported was 3101 lbs, they actual weight ended up being 4320 lbs. These were the major contributing factors to the increase.The shuttle that was referred to at origin was in the original estimate and would be required regardless of whether the cross country van was on site. In fact that van was waiting at our warehouse to load from the shuttle truck.With all that said, I again apologize for our delay in billing, and for our lack of detailed explanation of the billing. I would like to offer [redacted] a 25% discount off the balance due, again, as an apology for our delays.Thank You[redacted]Consumer's Final Response Below is a copy of the email for the original estimate. Please note the reason given for having a shuttle. Also, I did not want to post publicly, but the woman who contacted me, most recently, regarding the remaining balance was very rude, and insinuated that I deliberately neglected to pay. I felt her phone calls and emails bordered on harassment. Her name is [redacted] I have all emails she sent. Email of original estimate:Dear [redacted]. Thank you for giving Allied Van Lines the opportunity of estimating the cost of your move to Wyoming. It was very nicemeeting with you the other day. I have attached our inventory and our estimated pricing for your move. Please remember our discussion about the elements to the costof your move when comparing quotes apples-to-apples: 1) Estimated weight: * Our estimated weight is 3101 pounds. * Remember, we weigh the truck before and after loading. If it weighs less, you pay less. 2) Number of boxes being packed by the mover: * You've asked me to pack the mattress and box spring only 3) Coverage on the goods: * Currently, our basic coverage is included at the rate of "$0.60 per pound per article". * If you want additional coverage, the pricing options are listed on the estimate. 4) Shuttle service at origin is included. * If you remember, the driver will not be able to get down your driveway without damaging lawns. Drivers are penalized for damage toproperty of any kind. So I can assure you that any driver will call for a shuttle rather than risk causing property damage. Please remember that you only pay for what you use. Your final, actual charges will be based on actual weight, actual boxes packed, etc. I mention this again because I always put a little cushion in my estimates intentionally. I want the final price to go down - not go up. So in the end, since you will only be charged for actual numbers - no matter which van line you choose - your choice really boils down toyour gut feeling on who you feel you can trust to take care of your move the best. I promise you that I will do all I can to make sure yourmove runs as smoothly and as efficiently as possible for you. I truly do care that the move goes well for you. I think that's everything for now. If you have any questions or wish to "book" the move, please feel free to call me directly any time on mycell phone (XXX-XXX-XXXX). I want to handle your move for you and I will be more than happy to accommodate you in any way I can. Best regards,[redacted]ABC Moving & Storage/Allied Van Lines XXX-XXX-XXXX [redacted](Cell) XXX-XXX-XXXX[redacted]@acmoving.comBusiness' Final Response The shuttle at origin was required to get the customers belongings from the residence to the moving van.Estimator didn't mention a shuttle as he felt a moving van could get to residence, unfortunately this was not possible due to the access.There is not 3 different reason, there is only on, which I stated above. It is correct we did not bill immediately 30 days after delivery which is why I have offered a lower balance as ownership of that error. But because the billing got missed does not change the transportation charges associated with the customers relocation. Charges at this point, ABC moving has had to pay. We are only asking for what is right and what is due, not interest, not a dollar more, just asking to get paid for the work we performed. Consumer Response I am not satisfied that the company has answered my questions regarding the many reasons given for having a shuttle at the point of origin and the additional charges this procured. I would like an arbitrator to decide what is fair in this case.

The bill was estimated at 3,164.66 with 3,481.13 as the maximum amount to be paid upon delivery. The contract states 'any balance due will be billed 30 days after delivery'. Not only was the balance changed twice, but I received an invoice, one year later, with the second change. The invoice I was handed upon delivery was for 4,207.09. The invoice sent out one year later was for 4,653.85. At the time of delivery, I called the office to inquire as to the nature of the additional charges, and was told they were for shuttles at the origin and destination. In the original estimate, I was told that a shuttle was required for liability reasons - the large truck might damage the lawn, and would not, therefore, be able to pull up to the house. I accepted this reason. On the day of the move, however, a large truck was pulled up to the door of the house and loaded up. I asked the mover about it, and he said "I guess you won't be charged for a shuttle". When I brought this to the attention of the person at the office, [redacted] she stated that they did use a shuttle since the larger truck, which would haul my items across the country was not available to pick up on the day of the move. I was not given the option to change my move date, and therefore avoid the extra cost, since I was given a different reason for the necessity of a shuttle. This made me question the business practices of the company, but I did authorize payment. The payment for the full amount was not taken at that time. One year later, I received an invoice for a new and greater amount. I contacted the company and asked for an explanation. They gave me a break down of the bill, but it isn't clearly explained on the invoice. Apparently, they write down a high number and then take a percentage of that number to come up with the bill. It doesn't make much sense to me. The company seems unwilling to take responsibility for their mistakes or negotiate with me. I am seeking fair settlement in this matter.Product_Or_Service: movingAccount_Number: XXXXXXDesired SettlementI just want to understand the bill. I don't think that I have been given a clear explanation. I feel the truth is misrepresented. I don't think it's fair to bill someone a year after the services were completed, with a new and greater amount. I thought I had paid in full. I will live up to my contractual obligations if the company has, indeed, fulfilled theirs.Business' Initial Response CASE# XXXXXX[redacted]I would like to start by apologizing to [redacted] for our delays in getting to her an accurate billing, and from what it sounds, for not providing a full explanation of the charges.The original estimate was for 3146.66, with 3481.13 the maximum being due at time of delivery. That is accurate and are the guidelines set forth by the DOT. The additional charges were for a shuttle required at destination, that was unknown to us when we process payment,as we do so 24 hours before delivery. Also the estimated weight to be transported was 3101 lbs, they actual weight ended up being 4320 lbs. These were the major contributing factors to the increase.The shuttle that was referred to at origin was in the original estimate and would be required regardless of whether the cross country van was on site. In fact that van was waiting at our warehouse to load from the shuttle truck.With all that said, I again apologize for our delay in billing, and for our lack of detailed explanation of the billing. I would like to offer [redacted] a 25% discount off the balance due, again, as an apology for our delays.Thank You[redacted]Consumer's Final Response Below is a copy of the email for the original estimate. Please note the reason given for having a shuttle. Also, I did not want to post publicly, but the woman who contacted me, most recently, regarding the remaining balance was very rude, and insinuated that I deliberately neglected to pay. I felt her phone calls and emails bordered on harassment. Her name is [redacted] I have all emails she sent. Email of original estimate:Dear [redacted]. Thank you for giving Allied Van Lines the opportunity of estimating the cost of your move to Wyoming. It was very nicemeeting with you the other day. I have attached our inventory and our estimated pricing for your move. Please remember our discussion about the elements to the costof your move when comparing quotes apples-to-apples: 1) Estimated weight: * Our estimated weight is 3101 pounds. * Remember, we weigh the truck before and after loading. If it weighs less, you pay less. 2) Number of boxes being packed by the mover: * You've asked me to pack the mattress and box spring only 3) Coverage on the goods: * Currently, our basic coverage is included at the rate of "$0.60 per pound per article". * If you want additional coverage, the pricing options are listed on the estimate. 4) Shuttle service at origin is included. * If you remember, the driver will not be able to get down your driveway without damaging lawns. Drivers are penalized for damage toproperty of any kind. So I can assure you that any driver will call for a shuttle rather than risk causing property damage. Please remember that you only pay for what you use. Your final, actual charges will be based on actual weight, actual boxes packed, etc. I mention this again because I always put a little cushion in my estimates intentionally. I want the final price to go down - not go up. So in the end, since you will only be charged for actual numbers - no matter which van line you choose - your choice really boils down toyour gut feeling on who you feel you can trust to take care of your move the best. I promise you that I will do all I can to make sure yourmove runs as smoothly and as efficiently as possible for you. I truly do care that the move goes well for you. I think that's everything for now. If you have any questions or wish to "book" the move, please feel free to call me directly any time on mycell phone (XXX-XXX-XXXX). I want to handle your move for you and I will be more than happy to accommodate you in any way I can. Best regards,[redacted]ABC Moving & Storage/Allied Van Lines XXX-XXX-XXXX [redacted](Cell) XXX-XXX-XXXX[redacted]@acmoving.comBusiness' Final Response The shuttle at origin was required to get the customers belongings from the residence to the moving van.Estimator didn't mention a shuttle as he felt a moving van could get to residence, unfortunately this was not possible due to the access.There is not 3 different reason, there is only on, which I stated above. It is correct we did not bill immediately 30 days after delivery which is why I have offered a lower balance as ownership of that error. But because the billing got missed does not change the transportation charges associated with the customers relocation. Charges at this point, ABC moving has had to pay. We are only asking for what is right and what is due, not interest, not a dollar more, just asking to get paid for the work we performed. Consumer Response I am not satisfied that the company has answered my questions regarding the many reasons given for having a shuttle at the point of origin and the additional charges this procured. I would like an arbitrator to decide what is fair in this case.

The bill was estimated at 3,164.66 with 3,481.13 as the maximum amount to be paid upon delivery. The contract states 'any balance due will be billed 30 days after delivery'. Not only was the balance changed twice, but I received an invoice, one year later, with the second change. The invoice I was handed upon delivery was for 4,207.09. The invoice sent out one year later was for 4,653.85. At the time of delivery, I called the office to inquire as to the nature of the additional charges, and was told they were for shuttles at the origin and destination. In the original estimate, I was told that a shuttle was required for liability reasons - the large truck might damage the lawn, and would not, therefore, be able to pull up to the house. I accepted this reason. On the day of the move, however, a large truck was pulled up to the door of the house and loaded up. I asked the mover about it, and he said "I guess you won't be charged for a shuttle". When I brought this to the attention of the person at the office, [redacted] she stated that they did use a shuttle since the larger truck, which would haul my items across the country was not available to pick up on the day of the move. I was not given the option to change my move date, and therefore avoid the extra cost, since I was given a different reason for the necessity of a shuttle. This made me question the business practices of the company, but I did authorize payment. The payment for the full amount was not taken at that time. One year later, I received an invoice for a new and greater amount. I contacted the company and asked for an explanation. They gave me a break down of the bill, but it isn't clearly explained on the invoice. Apparently, they write down a high number and then take a percentage of that number to come up with the bill. It doesn't make much sense to me. The company seems unwilling to take responsibility for their mistakes or negotiate with me. I am seeking fair settlement in this matter.Product_Or_Service: movingAccount_Number: XXXXXXDesired SettlementI just want to understand the bill. I don't think that I have been given a clear explanation. I feel the truth is misrepresented. I don't think it's fair to bill someone a year after the services were completed, with a new and greater amount. I thought I had paid in full. I will live up to my contractual obligations if the company has, indeed, fulfilled theirs.Business' Initial Response CASE# XXXXXX[redacted]I would like to start by apologizing to [redacted] for our delays in getting to her an accurate billing, and from what it sounds, for not providing a full explanation of the charges.The original estimate was for 3146.66, with 3481.13 the maximum being due at time of delivery. That is accurate and are the guidelines set forth by the DOT. The additional charges were for a shuttle required at destination, that was unknown to us when we process payment,as we do so 24 hours before delivery. Also the estimated weight to be transported was 3101 lbs, they actual weight ended up being 4320 lbs. These were the major contributing factors to the increase.The shuttle that was referred to at origin was in the original estimate and would be required regardless of whether the cross country van was on site. In fact that van was waiting at our warehouse to load from the shuttle truck.With all that said, I again apologize for our delay in billing, and for our lack of detailed explanation of the billing. I would like to offer [redacted] a 25% discount off the balance due, again, as an apology for our delays.Thank You[redacted]Consumer's Final Response Below is a copy of the email for the original estimate. Please note the reason given for having a shuttle. Also, I did not want to post publicly, but the woman who contacted me, most recently, regarding the remaining balance was very rude, and insinuated that I deliberately neglected to pay. I felt her phone calls and emails bordered on harassment. Her name is [redacted] I have all emails she sent. Email of original estimate:Dear [redacted]. Thank you for giving Allied Van Lines the opportunity of estimating the cost of your move to Wyoming. It was very nicemeeting with you the other day. I have attached our inventory and our estimated pricing for your move. Please remember our discussion about the elements to the costof your move when comparing quotes apples-to-apples: 1) Estimated weight: * Our estimated weight is 3101 pounds. * Remember, we weigh the truck before and after loading. If it weighs less, you pay less. 2) Number of boxes being packed by the mover: * You've asked me to pack the mattress and box spring only 3) Coverage on the goods: * Currently, our basic coverage is included at the rate of "$0.60 per pound per article". * If you want additional coverage, the pricing options are listed on the estimate. 4) Shuttle service at origin is included. * If you remember, the driver will not be able to get down your driveway without damaging lawns. Drivers are penalized for damage toproperty of any kind. So I can assure you that any driver will call for a shuttle rather than risk causing property damage. Please remember that you only pay for what you use. Your final, actual charges will be based on actual weight, actual boxes packed, etc. I mention this again because I always put a little cushion in my estimates intentionally. I want the final price to go down - not go up. So in the end, since you will only be charged for actual numbers - no matter which van line you choose - your choice really boils down toyour gut feeling on who you feel you can trust to take care of your move the best. I promise you that I will do all I can to make sure yourmove runs as smoothly and as efficiently as possible for you. I truly do care that the move goes well for you. I think that's everything for now. If you have any questions or wish to "book" the move, please feel free to call me directly any time on mycell phone (XXX-XXX-XXXX). I want to handle your move for you and I will be more than happy to accommodate you in any way I can. Best regards,[redacted]ABC Moving & Storage/Allied Van Lines XXX-XXX-XXXX [redacted](Cell) XXX-XXX-XXXX[redacted]@acmoving.comBusiness' Final Response The shuttle at origin was required to get the customers belongings from the residence to the moving van.Estimator didn't mention a shuttle as he felt a moving van could get to residence, unfortunately this was not possible due to the access.There is not 3 different reason, there is only on, which I stated above. It is correct we did not bill immediately 30 days after delivery which is why I have offered a lower balance as ownership of that error. But because the billing got missed does not change the transportation charges associated with the customers relocation. Charges at this point, ABC moving has had to pay. We are only asking for what is right and what is due, not interest, not a dollar more, just asking to get paid for the work we performed. Consumer Response I am not satisfied that the company has answered my questions regarding the many reasons given for having a shuttle at the point of origin and the additional charges this procured. I would like an arbitrator to decide what is fair in this case.

Upcharge of $450 for delivery & storage and negligence which resulted in shipment being split into two and us needing to store our shipment for $1836I selected Allied Van Lines to handle our relocation from Maine to the UK. ISSUE 1:During the move, a crew member asked me to come out to the container as they could not collapse a stroller. I had my two kids with me so I brought them along and started collapsing it. A minute later several pieces of our large and very expensive bed frame crashed out of the top of the trailer (see attached picture; I also took some video right after the incident). My [redacted] son was a foot away from where one landed. I am thankful he did not get seriously injured. I moved my son. A second later some Swing set beams and poles fell out and an LCD TV almost fell out too. [redacted] shouted out [redacted] I'm tired of all this and the [redacted] from the office. I quit." Not only was this language highly unprofessional and rude in itself, but the offense was multiplied by the fact my small kids were right there. Indeed, my neighbor across the street even heard this and called me to check if I was ok! This was downright shocking. I asked my wife to take my kids out of the house immediately given this verbally violent and completely unacceptable behavior. ISSUE 2:I e-mailed [redacted] on July 8th to let him know I wanted to receive my shipment together as that was what I agreed to when signing the service agreement. In an e-mail on July 8th (see attached e-mail), [redacted] said he was "a little disappointed to get my email" and "I'm not holding your container shipment for another few weeks before the overflow goods show up." When I complained to ABC, the [redacted], [redacted], he e-mailed "At this point I am very suspect of true motivation here." I was shocked to hear this was his response to me. I'm sorry, but after being subjected to profanity by an employee of ABC, having items falling out of our container and nearly injuring my son, and having a neighbor get involved, I am supremely upset by ABC suspecting my motive. My wife and I were also both there when two members of the crew were discussing that the parts box was not put in the container. Given the complete negligence on the part of the origin crew, aggressive verbal behavior, and the fact that items were dropping out of the container and nearly hit my [redacted], why should I believe what the origin crew has stated regarding this? The complete lack of professionalism does not breed an ounce of trust! To be perfectly honest, I think that if the container is delivered, we will have a lot of items that cannot be assembled. We have been charged $1836 for a month of storage (including warehousing)ISSUE 3: Upcharge 1Instead of $1836, we are being asked to pay $1906ISSUE 4: Upcharge 2We are being asked to pay ~$225 for delivery to our new house in the UK.When [redacted] came to our residence in Maine, we had no specific idea of where we would be living in the UK. [redacted] was told this and that we would be living somewhere in the south of the UK commutable to London. [redacted] said we could put London in the estimate and it could be changed. He definitely did not mention any additional charges. Indeed, on the UK C-3 customs form which we submitted to [redacted] on May 26th (well before the move), I listed our interim address of [redacted] ISSUE 5: Upcharge 3We are being asked to pay ~$225 for additional port fees in the UK that were no fault of ours.Our contained was supposed to go into storage and I informed ABC Allied and SIRVA of this in early July. I informed [redacted] and [redacted] quite a while ago of my intention to store the goods. I made that clear on the delivery instructions I sent back to [redacted] as well that both shipments needed to be delivered together. The goods should have been stored prior to the 22nd and this charge should not have been incurred. Our goods, for some reason, were slated for storage of July 24thDesired SettlementAfter all this, why should we be inconvenienced to have two separate deliveries through no fault of our own? Ultimately, I should be getting a partial refund for failure to deliver the agreed service. I selected your company based on your excellent reputation and professional service. So far I am supremely let down and trust you will make this situation right and restore my faith in Allied. In addition to removal of upcharges listed in this complaint, I propose this resolution: [redacted], in his estimate, states storage at destination involves a one-time warehouse handling charge at $918 and storage for 28 days for $918 as well. Given that the overflow shipment is estimated to take several weeks, this would mean my account would need be charged $1836. What I propose is that I am refunded $1836 as a gesture of goodwill for the extreme failures in service (including involving verbal aggression, nearly injuring my son, and upsetting my neighbor) and then charged $1836 for storage for 28 days. That will give my family and I peace of mind that the shipment will be usable upon arrivalBusiness' Initial Response Issue 1: We immediately apologized to shipper about the incident which is not acceptable to us either. The crew member in question was interviewed by our[redacted] and put on notice. Our agency does not tolerate such behavior by anyone representing the company.Issue 2: There was an overflow as shipper purchased additional items that were delivered a day before loading.Due to the unacceptable incident caused by our crew, Allied agreed to pay $1,600 to ship his overflow. We feel this is in line with our quality commitment to ourcustomers.Issue 3: Quote was issued in April 2013, move happened in June 2013, shipment arrived UK in July 2013. Our offerclearly says rates are valid for 30 days and subject to change. This is a standard rule in international Moving industry due to currency exchange rates etc. impactingcosts in a foreign country. Shipper was never promised both the container and overflow will deliver at the same time. It is shipper decision to delay delivery of his container and pay for consequent storage costs involved.Issue 4: This is a mischaracterization of our discussion. We advised shipper's wife (he wasn't present during survey) they can provide a temporary address and change it at the time of delivery provided it is in the "London area". Shipper decided to take up residence outside of London area. No moving company will quote a price that encompasses delivery to a location other than stated on their quotes.Issue 5: Destination office cannot arrange a crew to off load containers till customs release it and a trucker isavailable to move it to the warehouse. In this case, due to peak of summer trucker availability and crew availability was limited to get the container unloaded within free time allowed, which is always a challenge.In conclusion, had shipper not ordered new furniture and stayed within the 40' container as per the original agreement the issues that followed would not happen. Allied has a commitment to all our customers which is within the framework of the terms and conditions listed in our quotes submitted. If a customer decides to add items to the shipment then Allied cannot be expected to cover any additional costs arising out of issues created by shipper's decisions.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Issue number 1:We are glad to hear that there was disciplinary action taken in regards to the matter. This was definitely a serious issue and highly unprofessional. We're glad that the company has learned from this and we hope that the employee in question will improve his behavior. We also hope that the company implements practices to avoid situations like this in the future as no customer should experience such negligence as well as profanity.Issue number 2: This is patently false. We actually replaced a couple of things, We did not add volume. For example, we had an old 10-year-old sofa, which we switched for a new sofa (of the same size) which was a gift from my parents. Additionally, we reduced the volume of our shipment from the point of survey by donating lots of boxes that were stored in the barn. Additionally, we earmarked 30 non-essential items including cheap IKEA furniture and other bulky and large non-essential items. Allied was supposed to not pack these items if there was any space issues. Therefore, the $1600 claimed to be spent by Allied to ship the overflow shipment is appreciated; however, any overflow should have been avoided and we should have received our shipment together. And indeed, not receiving the shipment together, has caused a lot of stress and has caused us expenses of storage which are well over the $1600 that Allied ABC has claimed to be contributing towards this.Issue number 3: Please see above. The overflow shipment should've never occurred. The crew should have made sure that everything fit in the container. This is our second international move and we are well aware of volume restrictions I spent one whole day earmarking items which should not go into the container if there were any space issues. The volume of these 30 non-essential items was quite immense. It would have easily fit the amount of volume that ended up going into the overflow shipment. In other words, it was a gross inconvenience to have our shipments put in this delayed fashion. Additionally, we believe that the parts box for all of our furniture is actually in the overflow shipment. Allied ABC claims this is not the case. However, we heard the crew clearly say this was the case. Therefore, for peace of mind, we have been forced to put our items in storage, which Allied claims was our decision. However, it was ultimately 'forced' upon us.Issue number 4: I'm offended that this is a mischaracterization of the discussion. My wife emailed the company as well to relay the discussion she had with the company. She is a lawyer and, as such, very good at keeping notes. Indeed, we had already agreed to a purchase of a property well before the move. The property was not in London, but in Sussex (a different county). Additionally, the customs form we submitted to the company listed address that was not in London. Indeed, the issue was only flagged up when the company's international division saw that the address on the customs form was not in London and then they upcharged us. Again, had the company checked the customs form before the shipment and come back to us for a shipping address (which we had!), they could discuss this with us. Indeed, that was before we even shipped our items. The professional practice in the situation would have been to adhere to what was orally agreed.Issue number 5: I'm sorry but this is not the case. One, the company is affiliated with SIRVA Inc. which is one of the world's largest moving and logistical companies. They move thousands of containers a year and claim to be logistically on the ball in terms of moving things. Indeed, the delay was reported from the London office of the company ([redacted]) as because 72 hours notice were not given for unloading to storage of the items. I have an e-mail with this clearly stated. This charge should have been avoided. I gave far more than 72 hours notice for the items to be put into storage due to the overflow shipment arriving in August. In other words, it is the company's fault that there was a delay that occurred. The container arrived on July 17 and was not ready to go into storage until the 24th. I'm sorry but this many days to secure a summer trucker doesn't make sense with one of the world's biggest moving companies. Additionally, why should we pay for their inability to secure a trucker. Therefore, this charge clearly should be rescinded.In conclusion, the company exhibited negligent behavior, highly unprofessional behavior including profanity, and is now misstating the facts. They also allowed our kids close to the container, which put my son in real danger. We also clearly stayed within the 40 foot container in terms of volume and the original agreement. Indeed, we also earmarked 30 non-essential items which would ensure that we did not run to an overflow shipment. This was clearly discussed with the company's agent ([redacted]) by phone before the container was even loaded! If the foreman did not pack these essential items, we would have had volume. Instead, the crew foreman, [redacted], said that everything would fit into the container. Therefore, blaming it on us and saying that we decided to add items to the shipment is a patent mischaracterization. They are using this to hide behind issues! Ultimately, we feel that the company is trying to recoup some of the overflow costs by upcharging us post facto. The overflow was the company's mistake and we should not be made to pay for these costs through additional cost. Additionally we are being charged for storage as well, which we should not have to pay as an overflow should shipment should not have occurred in the first place! We are spending over $2k extra because of the negligence of Allied and are supremely unhappy. We hope that the company will realize their mistakes and make the situation right!Business' Final Response The company did realize some issues at origin and have attempted to make it right by paying a large portion of the overflow charges. The overflow did indeed transpire and was shipped overseas to the customer, they are the customers belongings. Because of issues at origin we decided to pay $1600 of this cost. The remainder of the issues as far as shipping and storage at destination ect, we have forwarded onto Allied International to handle as we have no authority, or power if you will,with Destination charges or requirements.[redacted]

The bill was estimated at 3,164.66 with 3,481.13 as the maximum amount to be paid upon delivery. The contract states 'any balance due will be billed 30 days after delivery'. Not only was the balance changed twice, but I received an invoice, one year later, with the second change. The invoice I was handed upon delivery was for 4,207.09. The invoice sent out one year later was for 4,653.85. At the time of delivery, I called the office to inquire as to the nature of the additional charges, and was told they were for shuttles at the origin and destination. In the original estimate, I was told that a shuttle was required for liability reasons - the large truck might damage the lawn, and would not, therefore, be able to pull up to the house. I accepted this reason. On the day of the move, however, a large truck was pulled up to the door of the house and loaded up. I asked the mover about it, and he said "I guess you won't be charged for a shuttle". When I brought this to the attention of the person at the office, [redacted] she stated that they did use a shuttle since the larger truck, which would haul my items across the country was not available to pick up on the day of the move. I was not given the option to change my move date, and therefore avoid the extra cost, since I was given a different reason for the necessity of a shuttle. This made me question the business practices of the company, but I did authorize payment. The payment for the full amount was not taken at that time. One year later, I received an invoice for a new and greater amount. I contacted the company and asked for an explanation. They gave me a break down of the bill, but it isn't clearly explained on the invoice. Apparently, they write down a high number and then take a percentage of that number to come up with the bill. It doesn't make much sense to me. The company seems unwilling to take responsibility for their mistakes or negotiate with me. I am seeking fair settlement in this matter.Product_Or_Service: movingAccount_Number: XXXXXXDesired SettlementI just want to understand the bill. I don't think that I have been given a clear explanation. I feel the truth is misrepresented. I don't think it's fair to bill someone a year after the services were completed, with a new and greater amount. I thought I had paid in full. I will live up to my contractual obligations if the company has, indeed, fulfilled theirs.Business' Initial Response CASE# XXXXXX[redacted]I would like to start by apologizing to [redacted] for our delays in getting to her an accurate billing, and from what it sounds, for not providing a full explanation of the charges.The original estimate was for 3146.66, with 3481.13 the maximum being due at time of delivery. That is accurate and are the guidelines set forth by the DOT. The additional charges were for a shuttle required at destination, that was unknown to us when we process payment,as we do so 24 hours before delivery. Also the estimated weight to be transported was 3101 lbs, they actual weight ended up being 4320 lbs. These were the major contributing factors to the increase.The shuttle that was referred to at origin was in the original estimate and would be required regardless of whether the cross country van was on site. In fact that van was waiting at our warehouse to load from the shuttle truck.With all that said, I again apologize for our delay in billing, and for our lack of detailed explanation of the billing. I would like to offer [redacted] a 25% discount off the balance due, again, as an apology for our delays.Thank You[redacted]Consumer's Final Response Below is a copy of the email for the original estimate. Please note the reason given for having a shuttle. Also, I did not want to post publicly, but the woman who contacted me, most recently, regarding the remaining balance was very rude, and insinuated that I deliberately neglected to pay. I felt her phone calls and emails bordered on harassment. Her name is [redacted] I have all emails she sent. Email of original estimate:Dear [redacted]. Thank you for giving Allied Van Lines the opportunity of estimating the cost of your move to Wyoming. It was very nicemeeting with you the other day. I have attached our inventory and our estimated pricing for your move. Please remember our discussion about the elements to the costof your move when comparing quotes apples-to-apples: 1) Estimated weight: * Our estimated weight is 3101 pounds. * Remember, we weigh the truck before and after loading. If it weighs less, you pay less. 2) Number of boxes being packed by the mover: * You've asked me to pack the mattress and box spring only 3) Coverage on the goods: * Currently, our basic coverage is included at the rate of "$0.60 per pound per article". * If you want additional coverage, the pricing options are listed on the estimate. 4) Shuttle service at origin is included. * If you remember, the driver will not be able to get down your driveway without damaging lawns. Drivers are penalized for damage toproperty of any kind. So I can assure you that any driver will call for a shuttle rather than risk causing property damage. Please remember that you only pay for what you use. Your final, actual charges will be based on actual weight, actual boxes packed, etc. I mention this again because I always put a little cushion in my estimates intentionally. I want the final price to go down - not go up. So in the end, since you will only be charged for actual numbers - no matter which van line you choose - your choice really boils down toyour gut feeling on who you feel you can trust to take care of your move the best. I promise you that I will do all I can to make sure yourmove runs as smoothly and as efficiently as possible for you. I truly do care that the move goes well for you. I think that's everything for now. If you have any questions or wish to "book" the move, please feel free to call me directly any time on mycell phone (XXX-XXX-XXXX). I want to handle your move for you and I will be more than happy to accommodate you in any way I can. Best regards,[redacted]ABC Moving & Storage/Allied Van Lines XXX-XXX-XXXX [redacted](Cell) XXX-XXX-XXXX[redacted]@acmoving.comBusiness' Final Response The shuttle at origin was required to get the customers belongings from the residence to the moving van.Estimator didn't mention a shuttle as he felt a moving van could get to residence, unfortunately this was not possible due to the access.There is not 3 different reason, there is only on, which I stated above. It is correct we did not bill immediately 30 days after delivery which is why I have offered a lower balance as ownership of that error. But because the billing got missed does not change the transportation charges associated with the customers relocation. Charges at this point, ABC moving has had to pay. We are only asking for what is right and what is due, not interest, not a dollar more, just asking to get paid for the work we performed. Consumer Response I am not satisfied that the company has answered my questions regarding the many reasons given for having a shuttle at the point of origin and the additional charges this procured. I would like an arbitrator to decide what is fair in this case.

Upcharge of $450 for delivery & storage and negligence which resulted in shipment being split into two and us needing to store our shipment for $1836I selected Allied Van Lines to handle our relocation from Maine to the UK. ISSUE 1:During the move, a crew member asked me to come out to the container as they could not collapse a stroller. I had my two kids with me so I brought them along and started collapsing it. A minute later several pieces of our large and very expensive bed frame crashed out of the top of the trailer (see attached picture; I also took some video right after the incident). My [redacted] son was a foot away from where one landed. I am thankful he did not get seriously injured. I moved my son. A second later some Swing set beams and poles fell out and an LCD TV almost fell out too. [redacted] shouted out [redacted] I'm tired of all this and the [redacted] from the office. I quit." Not only was this language highly unprofessional and rude in itself, but the offense was multiplied by the fact my small kids were right there. Indeed, my neighbor across the street even heard this and called me to check if I was ok! This was downright shocking. I asked my wife to take my kids out of the house immediately given this verbally violent and completely unacceptable behavior. ISSUE 2:I e-mailed [redacted] on July 8th to let him know I wanted to receive my shipment together as that was what I agreed to when signing the service agreement. In an e-mail on July 8th (see attached e-mail), [redacted] said he was "a little disappointed to get my email" and "I'm not holding your container shipment for another few weeks before the overflow goods show up." When I complained to ABC, the [redacted], [redacted], he e-mailed "At this point I am very suspect of true motivation here." I was shocked to hear this was his response to me. I'm sorry, but after being subjected to profanity by an employee of ABC, having items falling out of our container and nearly injuring my son, and having a neighbor get involved, I am supremely upset by ABC suspecting my motive. My wife and I were also both there when two members of the crew were discussing that the parts box was not put in the container. Given the complete negligence on the part of the origin crew, aggressive verbal behavior, and the fact that items were dropping out of the container and nearly hit my [redacted], why should I believe what the origin crew has stated regarding this? The complete lack of professionalism does not breed an ounce of trust! To be perfectly honest, I think that if the container is delivered, we will have a lot of items that cannot be assembled. We have been charged $1836 for a month of storage (including warehousing)ISSUE 3: Upcharge 1Instead of $1836, we are being asked to pay $1906ISSUE 4: Upcharge 2We are being asked to pay ~$225 for delivery to our new house in the UK.When [redacted] came to our residence in Maine, we had no specific idea of where we would be living in the UK. [redacted] was told this and that we would be living somewhere in the south of the UK commutable to London. [redacted] said we could put London in the estimate and it could be changed. He definitely did not mention any additional charges. Indeed, on the UK C-3 customs form which we submitted to [redacted] on May 26th (well before the move), I listed our interim address of [redacted] ISSUE 5: Upcharge 3We are being asked to pay ~$225 for additional port fees in the UK that were no fault of ours.Our contained was supposed to go into storage and I informed ABC Allied and SIRVA of this in early July. I informed [redacted] and [redacted] quite a while ago of my intention to store the goods. I made that clear on the delivery instructions I sent back to [redacted] as well that both shipments needed to be delivered together. The goods should have been stored prior to the 22nd and this charge should not have been incurred. Our goods, for some reason, were slated for storage of July 24thDesired SettlementAfter all this, why should we be inconvenienced to have two separate deliveries through no fault of our own? Ultimately, I should be getting a partial refund for failure to deliver the agreed service. I selected your company based on your excellent reputation and professional service. So far I am supremely let down and trust you will make this situation right and restore my faith in Allied. In addition to removal of upcharges listed in this complaint, I propose this resolution: [redacted], in his estimate, states storage at destination involves a one-time warehouse handling charge at $918 and storage for 28 days for $918 as well. Given that the overflow shipment is estimated to take several weeks, this would mean my account would need be charged $1836. What I propose is that I am refunded $1836 as a gesture of goodwill for the extreme failures in service (including involving verbal aggression, nearly injuring my son, and upsetting my neighbor) and then charged $1836 for storage for 28 days. That will give my family and I peace of mind that the shipment will be usable upon arrivalBusiness' Initial Response Issue 1: We immediately apologized to shipper about the incident which is not acceptable to us either. The crew member in question was interviewed by our[redacted] and put on notice. Our agency does not tolerate such behavior by anyone representing the company.Issue 2: There was an overflow as shipper purchased additional items that were delivered a day before loading.Due to the unacceptable incident caused by our crew, Allied agreed to pay $1,600 to ship his overflow. We feel this is in line with our quality commitment to ourcustomers.Issue 3: Quote was issued in April 2013, move happened in June 2013, shipment arrived UK in July 2013. Our offerclearly says rates are valid for 30 days and subject to change. This is a standard rule in international Moving industry due to currency exchange rates etc. impactingcosts in a foreign country. Shipper was never promised both the container and overflow will deliver at the same time. It is shipper decision to delay delivery of his container and pay for consequent storage costs involved.Issue 4: This is a mischaracterization of our discussion. We advised shipper's wife (he wasn't present during survey) they can provide a temporary address and change it at the time of delivery provided it is in the "London area". Shipper decided to take up residence outside of London area. No moving company will quote a price that encompasses delivery to a location other than stated on their quotes.Issue 5: Destination office cannot arrange a crew to off load containers till customs release it and a trucker isavailable to move it to the warehouse. In this case, due to peak of summer trucker availability and crew availability was limited to get the container unloaded within free time allowed, which is always a challenge.In conclusion, had shipper not ordered new furniture and stayed within the 40' container as per the original agreement the issues that followed would not happen. Allied has a commitment to all our customers which is within the framework of the terms and conditions listed in our quotes submitted. If a customer decides to add items to the shipment then Allied cannot be expected to cover any additional costs arising out of issues created by shipper's decisions.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Issue number 1:We are glad to hear that there was disciplinary action taken in regards to the matter. This was definitely a serious issue and highly unprofessional. We're glad that the company has learned from this and we hope that the employee in question will improve his behavior. We also hope that the company implements practices to avoid situations like this in the future as no customer should experience such negligence as well as profanity.Issue number 2: This is patently false. We actually replaced a couple of things, We did not add volume. For example, we had an old 10-year-old sofa, which we switched for a new sofa (of the same size) which was a gift from my parents. Additionally, we reduced the volume of our shipment from the point of survey by donating lots of boxes that were stored in the barn. Additionally, we earmarked 30 non-essential items including cheap IKEA furniture and other bulky and large non-essential items. Allied was supposed to not pack these items if there was any space issues. Therefore, the $1600 claimed to be spent by Allied to ship the overflow shipment is appreciated; however, any overflow should have been avoided and we should have received our shipment together. And indeed, not receiving the shipment together, has caused a lot of stress and has caused us expenses of storage which are well over the $1600 that Allied ABC has claimed to be contributing towards this.Issue number 3: Please see above. The overflow shipment should've never occurred. The crew should have made sure that everything fit in the container. This is our second international move and we are well aware of volume restrictions I spent one whole day earmarking items which should not go into the container if there were any space issues. The volume of these 30 non-essential items was quite immense. It would have easily fit the amount of volume that ended up going into the overflow shipment. In other words, it was a gross inconvenience to have our shipments put in this delayed fashion. Additionally, we believe that the parts box for all of our furniture is actually in the overflow shipment. Allied ABC claims this is not the case. However, we heard the crew clearly say this was the case. Therefore, for peace of mind, we have been forced to put our items in storage, which Allied claims was our decision. However, it was ultimately 'forced' upon us.Issue number 4: I'm offended that this is a mischaracterization of the discussion. My wife emailed the company as well to relay the discussion she had with the company. She is a lawyer and, as such, very good at keeping notes. Indeed, we had already agreed to a purchase of a property well before the move. The property was not in London, but in Sussex (a different county). Additionally, the customs form we submitted to the company listed address that was not in London. Indeed, the issue was only flagged up when the company's international division saw that the address on the customs form was not in London and then they upcharged us. Again, had the company checked the customs form before the shipment and come back to us for a shipping address (which we had!), they could discuss this with us. Indeed, that was before we even shipped our items. The professional practice in the situation would have been to adhere to what was orally agreed.Issue number 5: I'm sorry but this is not the case. One, the company is affiliated with SIRVA Inc. which is one of the world's largest moving and logistical companies. They move thousands of containers a year and claim to be logistically on the ball in terms of moving things. Indeed, the delay was reported from the London office of the company ([redacted]) as because 72 hours notice were not given for unloading to storage of the items. I have an e-mail with this clearly stated. This charge should have been avoided. I gave far more than 72 hours notice for the items to be put into storage due to the overflow shipment arriving in August. In other words, it is the company's fault that there was a delay that occurred. The container arrived on July 17 and was not ready to go into storage until the 24th. I'm sorry but this many days to secure a summer trucker doesn't make sense with one of the world's biggest moving companies. Additionally, why should we pay for their inability to secure a trucker. Therefore, this charge clearly should be rescinded.In conclusion, the company exhibited negligent behavior, highly unprofessional behavior including profanity, and is now misstating the facts. They also allowed our kids close to the container, which put my son in real danger. We also clearly stayed within the 40 foot container in terms of volume and the original agreement. Indeed, we also earmarked 30 non-essential items which would ensure that we did not run to an overflow shipment. This was clearly discussed with the company's agent ([redacted]) by phone before the container was even loaded! If the foreman did not pack these essential items, we would have had volume. Instead, the crew foreman, [redacted], said that everything would fit into the container. Therefore, blaming it on us and saying that we decided to add items to the shipment is a patent mischaracterization. They are using this to hide behind issues! Ultimately, we feel that the company is trying to recoup some of the overflow costs by upcharging us post facto. The overflow was the company's mistake and we should not be made to pay for these costs through additional cost. Additionally we are being charged for storage as well, which we should not have to pay as an overflow should shipment should not have occurred in the first place! We are spending over $2k extra because of the negligence of Allied and are supremely unhappy. We hope that the company will realize their mistakes and make the situation right!Business' Final Response The company did realize some issues at origin and have attempted to make it right by paying a large portion of the overflow charges. The overflow did indeed transpire and was shipped overseas to the customer, they are the customers belongings. Because of issues at origin we decided to pay $1600 of this cost. The remainder of the issues as far as shipping and storage at destination ect, we have forwarded onto Allied International to handle as we have no authority, or power if you will,with Destination charges or requirements.[redacted]

The bill was estimated at 3,164.66 with 3,481.13 as the maximum amount to be paid upon delivery. The contract states 'any balance due will be billed 30 days after delivery'. Not only was the balance changed twice, but I received an invoice, one year later, with the second change. The invoice I was handed upon delivery was for 4,207.09. The invoice sent out one year later was for 4,653.85. At the time of delivery, I called the office to inquire as to the nature of the additional charges, and was told they were for shuttles at the origin and destination. In the original estimate, I was told that a shuttle was required for liability reasons - the large truck might damage the lawn, and would not, therefore, be able to pull up to the house. I accepted this reason. On the day of the move, however, a large truck was pulled up to the door of the house and loaded up. I asked the mover about it, and he said "I guess you won't be charged for a shuttle". When I brought this to the attention of the person at the office, [redacted] she stated that they did use a shuttle since the larger truck, which would haul my items across the country was not available to pick up on the day of the move. I was not given the option to change my move date, and therefore avoid the extra cost, since I was given a different reason for the necessity of a shuttle. This made me question the business practices of the company, but I did authorize payment. The payment for the full amount was not taken at that time. One year later, I received an invoice for a new and greater amount. I contacted the company and asked for an explanation. They gave me a break down of the bill, but it isn't clearly explained on the invoice. Apparently, they write down a high number and then take a percentage of that number to come up with the bill. It doesn't make much sense to me. The company seems unwilling to take responsibility for their mistakes or negotiate with me. I am seeking fair settlement in this matter.Product_Or_Service: movingAccount_Number: XXXXXXDesired SettlementI just want to understand the bill. I don't think that I have been given a clear explanation. I feel the truth is misrepresented. I don't think it's fair to bill someone a year after the services were completed, with a new and greater amount. I thought I had paid in full. I will live up to my contractual obligations if the company has, indeed, fulfilled theirs.Business' Initial Response CASE# XXXXXX[redacted]I would like to start by apologizing to [redacted] for our delays in getting to her an accurate billing, and from what it sounds, for not providing a full explanation of the charges.The original estimate was for 3146.66, with 3481.13 the maximum being due at time of delivery. That is accurate and are the guidelines set forth by the DOT. The additional charges were for a shuttle required at destination, that was unknown to us when we process payment,as we do so 24 hours before delivery. Also the estimated weight to be transported was 3101 lbs, they actual weight ended up being 4320 lbs. These were the major contributing factors to the increase.The shuttle that was referred to at origin was in the original estimate and would be required regardless of whether the cross country van was on site. In fact that van was waiting at our warehouse to load from the shuttle truck.With all that said, I again apologize for our delay in billing, and for our lack of detailed explanation of the billing. I would like to offer [redacted] a 25% discount off the balance due, again, as an apology for our delays.Thank You[redacted]Consumer's Final Response Below is a copy of the email for the original estimate. Please note the reason given for having a shuttle. Also, I did not want to post publicly, but the woman who contacted me, most recently, regarding the remaining balance was very rude, and insinuated that I deliberately neglected to pay. I felt her phone calls and emails bordered on harassment. Her name is [redacted] I have all emails she sent. Email of original estimate:Dear [redacted]. Thank you for giving Allied Van Lines the opportunity of estimating the cost of your move to Wyoming. It was very nicemeeting with you the other day. I have attached our inventory and our estimated pricing for your move. Please remember our discussion about the elements to the costof your move when comparing quotes apples-to-apples: 1) Estimated weight: * Our estimated weight is 3101 pounds. * Remember, we weigh the truck before and after loading. If it weighs less, you pay less. 2) Number of boxes being packed by the mover: * You've asked me to pack the mattress and box spring only 3) Coverage on the goods: * Currently, our basic coverage is included at the rate of "$0.60 per pound per article". * If you want additional coverage, the pricing options are listed on the estimate. 4) Shuttle service at origin is included. * If you remember, the driver will not be able to get down your driveway without damaging lawns. Drivers are penalized for damage toproperty of any kind. So I can assure you that any driver will call for a shuttle rather than risk causing property damage. Please remember that you only pay for what you use. Your final, actual charges will be based on actual weight, actual boxes packed, etc. I mention this again because I always put a little cushion in my estimates intentionally. I want the final price to go down - not go up. So in the end, since you will only be charged for actual numbers - no matter which van line you choose - your choice really boils down toyour gut feeling on who you feel you can trust to take care of your move the best. I promise you that I will do all I can to make sure yourmove runs as smoothly and as efficiently as possible for you. I truly do care that the move goes well for you. I think that's everything for now. If you have any questions or wish to "book" the move, please feel free to call me directly any time on mycell phone (XXX-XXX-XXXX). I want to handle your move for you and I will be more than happy to accommodate you in any way I can. Best regards,[redacted]ABC Moving & Storage/Allied Van Lines XXX-XXX-XXXX [redacted](Cell) XXX-XXX-XXXX[redacted]@acmoving.comBusiness' Final Response The shuttle at origin was required to get the customers belongings from the residence to the moving van.Estimator didn't mention a shuttle as he felt a moving van could get to residence, unfortunately this was not possible due to the access.There is not 3 different reason, there is only on, which I stated above. It is correct we did not bill immediately 30 days after delivery which is why I have offered a lower balance as ownership of that error. But because the billing got missed does not change the transportation charges associated with the customers relocation. Charges at this point, ABC moving has had to pay. We are only asking for what is right and what is due, not interest, not a dollar more, just asking to get paid for the work we performed. Consumer Response I am not satisfied that the company has answered my questions regarding the many reasons given for having a shuttle at the point of origin and the additional charges this procured. I would like an arbitrator to decide what is fair in this case.

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Description: Movers, Trucking, Storage Units - Household & Commercial

Address: 75 Pine Tree Industrial Pkwy, Portland, Maine, United States, 04102-1434

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