ABC Pest Control, Inc.

CONTRACT SIGNED 11/16/NOT HONORED BY ABC PEST CONTROL INC
PROBLEM DATE/ PURCHASE DATE 11/16/
ACCT # XXXXXX
SALES REP: TONY
PAYMENT AMOUNT DEBIT CARD
I SIGNED A CONTRACT FOR SQ FT OF FOR TREATMENT OF BEDBUGSIN THIS CONTRACT IT HAS A DASH THROUGH THE SUBSEQUENT APPLICATIONSIT STATES INITIAL SERVICE CHARGE AND FIRST YEAR ANNUAL AMOUNT AS WHICH I PAID IN FULL
ABC CAME OUT A TOTAL OF THREE TIMES TO TREAT MY PROPERTY, USING A TOTAL OF CANS OF PRODUCTSNOT TREATING THE FULL THOUSAND SQ FT AT ALL BUT SPRAYING TWO BEDS A COUCH AND A CHAIR
IN DECEMBER, I CALLED REGARDING ADDITIONAL TREATMENTS BECAUSE OF ISSUE REMAINING AND WAS TOLD IT WOULD COST ME EACH TREATMENTTHE CONTRACT I SIGNED STATES "ABC DOES AGREE TO RE-TREAT AREAS FOR PROBLEM COVERED BY THIS AGREEMENT AT NO-CHARGE IF THE CUSTOMER ACCOUNT IS CURRENT AND CALLS REGARDING A SPECIFIC PROBLEM BOTH CONDITIONS WERE CORRECTLY FACILITATED BY ME
I ENDED UP FILING A DISPUTE WITH

Company offered a service over the phone and did not delivered it
I spoke over the phone with salesperson named IshamI told him several times that I needed a service that took care of carpenter ants that I had in my house, coming from the attic areaHe promised me that if I signed the service it would be taken care of the attic problem and so I did signed the contract under his promise and trusting his wordWhen they serviced me, the technician did a couple of things around the house except going to the attic and when I asked him he said that it was not included in the service and that had to be paid separately but the product that he was using was going to take care of the antsI called the company and talked to Isham again and he changed his words saying now that it is an additional service that will cost me around $additionalI felt that I was lied to and they made me sign a contract under promisesI declined to pay for the service unless my attic is taken care of

Being new to the Florida we were unfamiliar with termite infestationWe contacted a few businesses about our problem with termitesMy wife was impressed by the concern ABC had about her fears with these pests.They sent out there representative, "John", who explained everything putting us at easeOn April 21, technician " Mark " proceeded to rid our problemHe was very courteous and professionalMy wife had many concerns about the chemicals used and he took the time to address her anxiety
He did an awesome jobHe cleaned up and went over everything he did with usI would recommend them highly

I don't feel this company has provided the service that I paid for
We paid to have dry wood termite service on our home in Since then we have had an on-going issue with termites, swarming and activity in the same placesIt has never sub-sidedThe company comes out drills holes spritzes chemicalI am calling through-out the year, at times just saying why bother they haven't resolved the issue before the probably won't nowI feel the haven't lived up to the contract, I want my money backI don't want them in my home again and I am tired of having to schedule time to let them back in to do what hasn't been doneI have aired my grievances with the company and they stated they will NOT refund my moneyI feel they haven't up-held their end of my contract

The technician (Darrel) is a gentleman, well educated in pest control and above all honest! I trust ABC completely

The President, Mark G., is a very knowledgeable certified arboristHe diagnosed the problems of one of my sabal palms and arranged for treatment quickly by MattThis is an outstanding company with great people who communicate very well

Structure Rodent Exclusion Damage to bricks and siding
August 25th, 2016, ABC attempted to replace exclusion wire, when the old wire was pulled off the bricks were dislocatedExclusion wire was put over the bricks and holes were put into the siding to secure the wire I have complained to the local office and no one has made the proper repair I have emailed *** ***, but have not received any response I paid for a service I have not received

Owner, Mark G., has a radio show on Sunday morningsCallers always receive a polite and professional response and the best advice His knowledge of Florida gardens and his years of experience have helped many, many people, including me I have found his advice invaluable I have emailed him for advice, and his response is quick and very helpful He is really a person for gardening advice