ABC Phones of North Carolina, Inc. (Headquarters)

Went into store on Black Friday to check pricing for my business to switch from Sprint to Verizon. Spoke with salesman Daniel Davis about options that I had. He told me that was the best day to come in because they had the best promotions of the year available. We went through the options I had for my business account and I ended up switching to Verizon. I purchased four iPhones 10, on BOGO. One Galaxy note 10 plus with $450 off promo and one LG G8 at $450 off promo. Was talked into adding a tablet that was 50% off and $10 a month data fee. Daniel then proceeded to show me the Galaxy watch 2 active and told me they were on promo for free with new activation and all I would have to pay is data fee. This all sounded great so I signed up with victra / Verizon. When I finally got my bill, I noticed that I didn't receive most of the promos that were promised. Called Verizon and they confirmed the ones that were available to me and gave me credit for them. Proceeded to call Victra and spoke to general Manager named Jonathan Esposito. He told me he would make it right and we went back and forth through text and email for several weeks. Jonathansupposedly got furloughed because of colvidand they put me in touch with the new district manager named Daniel Keyes. I explained to him the situation that I was in and told him that I had everything in writing. He asked for proof so I emailed him what I had . He apologized and also told me he would make it right. After about a couple of weeks, he told me that it was all approved and that all he had to do was get final confirmation to issue my credits. For the last month I've been trying to contact him through phone, email and text. He suddenly decided to not return any of my correspondence. As of right now Victra has been the worst experience I have ever had with customer service in any company. Anyway, Verizon service is excellent but I would stay away from victra by all means.

They offer rebates that are never delivered.In May 2015, I purchased two Kindles from this business with the offer of a $100 rebate for each. These rebates, offered through a company called Quality One Wireless, have never been received.Desired SettlementI just want my rebates.Business Response Hi Revdex.com Representative, Please provide us with the A Wireless store's city and state name where Mr. [redacted] went to make his purchases. As soon as we receive that information, our respective District Sales Manager for that location will reach out to customer in a timely manner. Thank you!Consumer Response 104 Bragg Blvd Spring Lake, Nc.I contacted the store manager 8 months ago. Final Business Response Thank you for the info, we will look into this case now and one of our Field Leader will reach out in a timely manner. More Info Received From The Consumer Mr. [redacted] at A Wireless resolved this issue for me.

Sales Rep [redacted] lied to my wife and I regarding promotion and changes to my [redacted] monthly charges and plan.On April 25, 2016, my wife, [redacted] visited A Wireless, which is a premium retailer of [redacted], Edison, NJ. The purpose of her visit was to replace or repair her phone which had not been working properly for over a month. A few weeks earlier, we visited another [redacted] store but could not replace the phone using our insurance because the screen on the phone had a crack in it. Prior to my wife's visit on 4/25/16, she had the screen replaced at the mall. As per my wife, Sales Rep [redacted] was assigned to help me with my phone issues. Mr [redacted] said that I had to pay a deductible of $250 in order to get my phone replaced using the insurance coverage. I told him that my husband and I visited a [redacted] store a few weeks earlier and they said my deductible was $125. He firmly confirmed that my deductible was $250 and also added that getting a refurbished phone for that amount was not worth it. He then told me about a great promotion that his store was having that included a new phone, some accessories and a free tablet all for just $199.00. I told Mr. [redacted] that I was not interested in a tablet because we had three at home. I clearly told him that I just needed a new phone. He pushed the promotion on me and was not honest about all the details and hidden fees. He never told me that I needed to get a new line for the tablet, neither did he mention that I had to pay for connection fee. To make sure that I was doing the right thing, I called my husband from the [redacted] store using their phone and had Mr. [redacted] explain the details of the promotion to my husband. ([redacted]) I spoke with Mr. [redacted] and before listening to what he had to say, I asked him is there any cost to me and would my current plan change. He said my plan would not change and proceeded to give me the details of the promotion. After he finished, I again asked and told him that we did not want the promotion if there was going to be a change to the monthly plan or any additional cost. He again assured me there would not be any changes to our plan or any additional cost. ([redacted]) After completing the transaction, Mr. [redacted] insisted on reading me the agreement and then asked me to sign. Trusting him, I complied.([redacted]) I was not home when my wife returned and did not check the receipt because I spoke with Mr [redacted] and he assured me that there would not be any changes to our monthly bill or plan. Upon receiving my next [redacted] bill, I reviewed the statement and found a new line was added at a cost of $10 per month, insurance at $9 a month and a $40 activation charge for the new line.In addition to the charges above, below are some of the charges that were applied at the time of the transaction which were included in the total of $181.05: Set Up and Go Plus $19.99 X 2 $39.98, ZipKord 2.4 amp USB Car Charger $33.24Gadget Guard Black Ice iPhone $47.49ZipKord Rockz 6000 mah battery $47.49Tech21 Evo Mesh iPhone SE $35.99My monthly charges have increased since the transaction which were reflected in my4/7/16 - 5/6/16 billing statement.Monthly charges from $161.57 to $190.27.Equipment charges from $69.98 to $87.14.[redacted] Wireless surcharges and other charges & credits from $7.48 - $67.64My wife did go back to the store and spoke with the new store manager [redacted]. The manager did refund $44.73 for the activation fee but he could not do anything else because it was more than 14 days after the transaction. We also spoke with [redacted] customer service and they said they could only remove the line if A Wireless excepted the tablet back.Desired Settlement* We would like to return the tablet and cancel the new line at no cost.* Return the phone and use our insurance with the deductible of $125 to replace the phone.Monthly [redacted] charges corrected to reflect our old monthly charges of $161.57 and equipment charge of $69.57Return all equipment/products and services received with promotion and get refund of $288.35 which includes charge of $181.05 and $107.30 for promotion equipment/products and prorated serve charges.* We would also like to ensure that Mr. [redacted] does not use these type of deceptive, illegal business practices of lying and non-disclosure by not letting my wife read the agreement does not happen again.Business Response We apologize that Mr. and Mrs. [redacted] did not receive the level of service we strive to provide customers. We are working with the team involved seeing this as an opportunity for improvement. We are willing to refund Mr. [redacted] the $288.35 requested in his complaint, return his equipment, and we will cover any early termination fees associated with the transaction. We have attempted to contact Mr. [redacted]. We will move forward with the refund and returns once we hear from Mr. [redacted]. Consumer Response We appreciate the quick response from ABC Phones/A Wireless and we will contact the local store to make arrangements to return the equipment.Thank you.Final Business Response We have contacted Mr. [redacted] and he is coming into the store for a refund and the matter should be resolved per Mr. [redacted]'s expectations.

This store engages in fraudulent practices to deceive customers with extra charges and fees. I went to this store to get a new phone. It is a Verizon Wireless authorized retail store. I got the itemized receipt and noticed they charged me $99.99 for "Total Care Active NEW." When I asked what this was, the employee told me that it was insurance for my new cell phone. The employee said I am required to get it to leave the store with the new phone, but that I could call back any time to cancel it. They also had a separate "Set Up & Go" fee of $30 that they said Verizon charges customers to set up their new phone. Later, I learned from Verizon that this is NOT a Verizon fee, and that this store pockets this charge. When I called back to cancel the insurance, the employee said that the $99.99 charge was not insurance, but an accessory bundle, and that it was non-refundable. This was the first time hearing about any accessory bundle. The employee named [redacted] said that this store charges these two fees for any person who gets a new cell phone at their location, namely $99.99 for what she now called an "accessory bundle" and $30 to set up the phone. I told her that the employee told me that the $99.99 was for insurance that I can cancel at any time when I was initially charged this fee. I told her that even on the itemized receipt, it is called a "Total Care Active NEW." Nowhere on the receipt or at the store was I told I was paying $99.99 for accessories. In fact, on the itemized receipt the three accessories they gave me are listed with the product name and prices. [redacted] said that to off-set the $99.99 fee of getting a new phone at their store, they provide the three accessories for free, and in that way, this charge is considered an accessory bundle. I explained to her that at no point while I was at the store did any employee tell me this. They also lied saying that Verizon charges $30 set up fee, when in fact the store pockets that money.Product_Or_Service: Cell phone insuranceOrder_Number: OC20DIN7414Desired SettlementI would like a refund of the $129.99 ($99.99 + $30). For the $99.99 fee, telling a customer that it is a required cell phone insurance charge that is refundable at any time, then turning around after the transaction and claiming it an accessory bundle and a direct fee to the store to get a new cell phone there is STRAIGHT UP FRAUD. The itemized receipt even calls the $99.99 charge "Total Care Active NEW." The accessories are listed separating at the bottom, nowhere near the $99.99 charge. The fraud perpetrated at this store by the lies it tells customers is alarming. Masquerading as a Verizon store, this store uses the credibility of Verizon to lie to its customers. For the $30 fee, I confirmed with Verizon that it is NOT a Verizon charge to set up a new phone. If I had gone to an actual Verizon store, I would NOT have been charged this $30 Set Up & Go fee. If I had gone to an actual Verizon store, I would NOT have been charged $99.99 "Total Care Active NEW" fee.Business Response "The customer" purchased her phone and accessories from 4G Wireless on January 16th. 4G was acquired by A Wireless (ABCPhones of North Carolina) on February 1st. We were provided copies of invoices from the customer's purchases from 4G Wireless. We also have invoices from our point of sale system showing that the customer returned the accessories referenced in the customer's Revdex.com complaint to A Wireless on February 28th and was refunded $129.99. The invoice number for the return is [redacted] and the refund was applied to an [redacted] ending [redacted] Should the customer feel this information is inaccurate she is encouraged to reach out to me directly. Otherwise our belief is that reparations have been provided the customer by A Wireless on behalf of the former 4G Wireless.

we cancelled sprint and just wanted to get a 6 gig plan for 2 iPhones. They told us that we had to buy a tablet (which after mail in rebate is basically free) and jetpack in order for them to waive ALL set up fees for EACH device; as well as throw in extras for our phones (I.e. phone cases/screen protectors). Then they [redacted] and store manager [redacted]) told us we had to pay the 11$ insurance for the first month for both phones, ok fine. Then [redacted] told us that we still had to pay for part of the phones. So we left the store paying 402$. Then our first bill is $400! They never waived anything! We took our bill to wireless plus in Oceanside where they told us that we were charged a Total care package for $200 for each phone. They explained that this is a 3rd party insurance on top of the 11$ insurance they had us pay!!! We called corporate and they said they could do nothing! we would have to ask for a refund from original store!! Which is near impossible since managers never seem to be there or return phone calls. We are asking for a full refund of this 3rd party insurance which we never agreed too as they told us the 402$ were for the phones, which was a total lie. The fact that another store and corporate told us we were scammed and nothing can be done is extremely disheartening, how is this business allowed to continue? Check Yelp I'm am not the first one who was robbed from this store.Product_Or_Service: Total care package complete (x2)Order_Number: Invoice number: SD50Account_Number: Reference# XXXXX appDesired SettlementWe would like our money back in full and an investigation to be launched against store, so this doesn't happen to anyone else.Business Response Contact Name and Title: [redacted], VP OperationContact Phone: XXXXXXXXXXContact Email: [redacted]@awireless.com4G Wireless was a Verizon Premium Retailer in the San Diego area. 4G Wireless was acquired by A Wireless (ABC Phones) on February 1, 2016. The customer in question likely purchased her iPhone and the "Total Care" package - copy righted by 4G Wireless - from 4G Wireless. Unfortunately we cannot find the customer in question on our current point of sale system/customer data base. Should the customer like to contact our corporate office - noting the customer's concern with reaching local management - and provide a receipt for their purchase then A Wireless will provided the requested refund. Consumer Response Thank you for your response, we contacted a VP at Verizon corporate who solved the matter for us. She explained where the confusion was, refunded us and apologized on behalf of the store who refused to call us back even though the store was not a corporate store. Verizon has great phone service but we learned that we should never again go to a non-corporate Verizon store for issues, questions or just general info. Thanks again for your response, glad to know that at least other people in the company care about their customers even though that store doesn't. Final Consumer Response

Manager[redacted] would not honor return contract of phones--EXTREMELY RUDE.I purchased a phone on 8-24-14 at 3:17 pm from the stonecrest store. Due to personal life changes (getting married--put on finance's [redacted] phone) I did not need. I took the phone back on 09/07/14 before 1:00pm. I had already contacted [redacted] to turn of (confirmation number [redacted]) I had to come back a hour later because the only employee working had not been trained and said he couldn't complete the transaction. He did in fact try to call the Manager,[redacted] numerous times. I came back a few hours later and[redacted] said he could not take back due to the fact that it was past the 14 days. MY Fiancee pointed out that ON THE CONTRACT THAT THE STORE HAD GIVEN ME (remember--your company choose the language) that it states "YOU MAY TERMINATE SERVICE FOR ANY REASON WITHIN 14 DAYS OF ACTIVATION" [redacted] said that it does not matter. I don't care which Attorney or judge or even calender maker you would ask--a "day is 24 hours--except for your employees who not only doesn't care that he is at work on time (with untrained employees) and is extremely rude and unprofessional. I told him I work in a legal environment, and would have my lawyers take care of---HE SAID AND I QUOTE " I DON'T CARE--THEY WILL HAVE TO DEAL WITH [redacted], NOT ME" (seems I wouldn't want my employees trying to get me sued when they have no fear of paying the legal bills).Bottom line, I took the phone back within 14 days (if you don't want to count the day as a day then that needs to be put in the wording of your contract and I would have brought back earlier). I want to be able to return the phone, as stated in the contract I have. I tried to Call [redacted] and was told he was not in.I do not know how a company would allow employees to be so rude and unprofessional and if the contract clearly says "you may terminate service for any reason within 14 days of activation", and clearly prints the activation date and time, would tell a customer no when this is the what is in print.I just want your company to do as they put on the contract.ALSO---YOU REALLY NEED TO TRAIN THIS EMPLOYEE, TERRELL DILLARD ON HOW TO TREAT PEOPLE---FORT MILL IS STILL A SMALL TOWN AND WORD GETS AROUND ABOUT HOW PEOPLE TREAT PEOPLE.I truly do feel that your company philosophy differs from the Manager[redacted]'s philosophyDesired Settlementi want to return this phone as stated in the contract and a refund made.Business Response The District Leader was able to meet with the customer on Friday to have the equipment returned. All is well with the customer.Consumer Response I found resolution from [redacted], who was very professional and personalable. [redacted] should have more representatives like her. I am very pleased with the outcome; however, time will tell if I am charged for any unnecessary fees. [redacted] said to contact her if I needed further assistance, so I feel confident the matter would be properly addressed if I had any further issues that needed attention. Thank you for your help with this matter.Again, [redacted] is an asset to her company and [redacted] should employee others with the same perfessionalism and character. Thank you. [redacted]Final Consumer Response

Basically was scammed from the minute I walked into the store. only was given pieces of info not told everything before entering a contract with a wireless store. I'm basically stuck with merchandise that I'm not happy with and once paid off will have paid $2,000. they have many complaints on [redacted] rating and should not be in business. this store is only out to make money not caring about people, honesty, respect, and integrety at all.Product_Or_Service: ipad pro and iphone 6s plusAccount_Number: XXXXXXXXXX-Iphone6spDesired Settlementwould like to get all my money back for products and restart at a verizon store where they tell the truth about everything start to finish.Business Response A District Manager representing ABC Phones in the Carolinas has been in regular contact with Ms. [redacted]. ABC Phones has applied a credit of $100 to Ms. [redacted]' account and her statement to ABC Phones is that she is satisfied with the outcome

ON 05/29/2013 I went to the [redacted] store in [redacted] La.,located on [redacted] and purchased a 2 yr mobile phone contract that was provided with an [redacted] i4 device. The agreement allowed a 14 day grace to cancel contract without penalty. Also , unaware, I signed a contract with 3rd party [redacted] associate, [redacted] The i4 device needed charging much to often I found, then later discovered it was rebuilt rather than new as I had been led to believe when I began the contract. I took device back to [redacted] store and told the salesman([redacted] I would like to upgrade to an i5 device. For reasons I can't fathom, he began to dissuade me from the upgrade, even to the point of telling me I would have to pay an exhorbitant restocking fee for the i4 device. I then cancelled my contract and returned the i4 device on 06/10/2013 which was in the grace period of being free of ANY further obligation. On 07/28/2014 (over one year later) I received a collection notice from [redacted] & [redacted] Attys. for $450.00. I called and was told this debt was on behalf of [redacted] for the i4 device that had been retuned over a year ago to the [redacted] store at the time I cancelled my contract on 06/10/2013 within the 14 day grace. .This is not a valid debt on my part, I did my part and did all I could do. The sales man failed to disconnect my line upon contract cancellation and it took several months to resolve continued billing issues with [redacted] that I did not owe. Now out of the blue, this issue with [redacted] wanting $450.00 for a device that I returned over a year ago. The # of the i4 was XXX XXX XXXX. Obviously [redacted] didn't verify the return just like he failed to disconnect. I deny ANY sort of liability I will not pay for abiding by the rules. I do NOT owe [redacted] anything on Acct.#[redacted]XXXXXXXXXX or any other debts they fabricate. THIS DEBT IS INVALID!!!Product_Or_Service: wireless mobile phone contractAccount_Number: [redacted]XXXXXXXXXXDesired SettlementI would like [redacted] to find THEIR own errors concerning this issue, call off the collector who is threatening my credit, and wipe this $450.00 debt away as not valid. I just want this resolved, I have done what was legally required on my end and want this let go of completely and I do not want ANYTHING from [redacted] affecting my credit record or rating in ANY form or fashion!Business Response After looking into this, [redacted] indeed made the mistake of sending you the letter from [redacted] and [redacted] I noticed that you did return your device within the 14 days, and the sales consultant forgot to cancel your line of service with in that time frame which is why you got the letter. Our automated systems goes off of the date the line was cancelled (which shows us that the line wasn't cancelled until 8/1/13) and not when the device was returned. That was our mistake and I apologize on behalf of [redacted] and will have you removed off of the list effective immediately and will have a apology/confirmation email sent within a few days as well. I apologize for any confusion and please disregard letter.Consumer Response I am satisfied with the response from [redacted] AFTER my complaint, they checked their records and found that my complaint was valid. [redacted] quashed the collection and issued an apology. I AM totally happy with this resolution. Thank you, Revdex.com

Deceptive methods use to sell productsOn Nov 28, 2015 I visited the store and based on the information provided to me by the salesman, [redacted] I purchased a Motorola Razor, LTE Android pad, and a Verizon Jet pack. I purchased the last two items based on the $50 rebate [redacted] said was available on each product. After submitting the forms for the rebates, they were rejected because the purchase was after the end of the promotion period. I have had a similar issue for a $200 bill credit for the Razor phone that I am working directly with Verizon Wireless. I believe that [redacted] knowing promoted the item knowing the rebate period had ended solely for the salle of the products an commission. I have come to find that basically everything [redacted] told me that day was a lie. He also told me the activations of the devices were free. Verizon Wireless initially charged me $40 a piece but refunded one of the fees after a three way conference call with [redacted] and myself and Customer Service. It appears this practice is commonplace with this company based on other Revdex.com complaints. I am looking for A wireless to refund me the $100 promised to me.Desired SettlementI am looking for A wireless to refund me the $100 promised to me. Business Response Revdex.com Representative, We are looking into this case now. One of our field leader will reach out to Mr. [redacted] soon to resolve this case. Thank you!A Wireless

Paid insurance to get new phone. Phone I recieved was refurbished.In February 2014, I purchased a[redacted] from "A Wireless" (ABC Phones of NC) in Siler City, NC. When discussing insurance options, the salesman recommended I purchase insurance through the store rather than [redacted]. He said [redacted] only gives you a refurbished phone and their insurance, managed by [redacted] will give you a new phone. I was assured that should anything happen to my phone, I could pay the deductable and would recieve a brand new phone. They also said I could do so at the store and that if they did not have that model in stock, I would get the newest model. Last week, my screen cracked. I called the A Wireless store in Siler City and asked if I would receive a new phone and could do this in the store. The sales associated assured me, I would recieve a new phone, but that I had to file the claim through [redacted]. I filed the claim with [redacted]. I recieved the phone within 3 business days. However, the phone I recieved was reburbished. I called [redacted] and told them I was promised a new phone but recieved a refurbished one. The associated told me they never guaranteed a new phone. I called my original sales associate from A Wireless whom sold me the phone and he said they changed the insurance at the end of February 2014 but he would see what he could do. He called back and said there was nothing he could do to call [redacted]. I spoke with representatives of both companies. A Wireless claims that the insurance changed and [redacted] claimed that the insurance was that way from the beginning. If I had known this from the start, I would've purchased the [redacted] insurance. I would've at least known what I was paying for.Desired SettlementI would prefer to get a new [redacted] phone as promised when I signed up for the insurance. If that is not possible, I would like a refund of the premium paid as well as the deductable paid for the claim.Business Response We have resolved this directly with the customer. Thank you.Consumer Response I was contacted promptly when the compliant was received to set up a time for me to pick up my new phone. I am thoroughly satisfied and will continue to work with the A Wireless team. They made it right which is all I asked for.Final Consumer Response

paid contract termination 12/19/15 in amount of $270.78. store rep [redacted] did not terminate line or contract! been told since Dec it would be fixed.on 12/19/15 I upgraded to an [redacted]. [redacted] (the store rep) stated I had to terminate my line & pay $270.78 to end contract & take a new line. 6 months later the line was not canceled and the contract was not terminated & I have been forced to pay for it every month. I have been informed by [redacted] corporate that since it was done at this retailer it would have to be corrected by them. I have been told by rep [redacted] & manager [redacted] it would be fixed. [redacted] stated the regional manager was fixing it but could only refund $140 of the $270 I am owed for paying $45 a month on this line that should have been canceled because that's as high as she can credit. I informed [redacted] on 7/15/16 that it was not resolved & I wanted the full $270 back. He then advised me [redacted] the regional manager would credit my bill $140 & he would send a check for $130 to my residence from the A Wireless store. He asked I give him til Monday the 18th and call him that evening, I tried multiple times and no answer! I informed him on the 15th that this was unacceptable that I was being forced to pay for this line that had no usage since Dec due to their incompetence and their regional manager was only going to give me half of what was owed cause that was her limit, I stated if I gave them that same excuse about my bill my other 2 lines would be canceled and would go against my credit so why was it ok for them. Mr [redacted] apologized informing me they had to fix a lot of accounts that store rep [redacted] had messed up and she was no longer with them. I explained to him that was not my problem or an excuse for this issue to be ongoing and unresolved after 6 months. I am taking migraines over this because I cannot get it resolved. I have tried [redacted] customer service, the [redacted] corporate store in [redacted] and I have been to A Wireless store multiple times.Desired SettlementI would like them to cancel the [redacted] line and terminate the contract I paid to have terminated in December and I want a refund of the $45 a month I have paid on that line since it should have been canceled on December 19th. prorated charges and all excluding taxes on the line should make a credit of $318.12. if I did not pay for this line they would cancel my other 2 lines and it would go against my credit so I have been unwillingly forced to pay for it every month. I just want this resolved.Business Response The Regional Director that oversees the location where Mr. [redacted] purchased service contacted Mr. [redacted], a credit for $570.28 was applied to Mr. [redacted] account, and Mr. [redacted] reports being satisfied with the outcome.