Revdex.com
Response to case # ***
Our company scheduled a bug spray treatment for ** *** *** We scheduled a service the service to be applied Sept 15, 2015, 2pmI arrived, knocked on the front door, and when no one answered I completed the spray job and left
billing invoice on the front door
The following day Mr *** called our office to say his wife was scratched by their cat when she was collecting him to pre-pare for our spray serviceHe said it was due to us not notifying himI told him I was sorry that his cat scratched his wife but that we did notify him and even set a time to apply the treatmentOn October 2, we received an email from Mr*** stating that he was in the hospital and wanted us to work with him on his last bill, for "all the problems"We waved the late charges fees on his account and forwarded balance owning for the last sprayOn October 27, we received an email asking to have half taken off of service and bill be paid in full
We are asking Mr*** to pay for the amount of spray application that we applied in good faith
*** ***
***
*** *** ** *** ***
*** *** *** *** *
*** ** ***
They do not honor agreements that they make with their customers, stretch out jobs to make more money, demand payment in full or will not unload the truck even though the emails say do not pay until move is completeOffice staff are rude and verbally abusive if you don't do what they say, add in extra cost without showing you a list of prices and the movers will leave if you don't agreeThey left us because we would not pay in full for a job billed by hour
They don't care what the office emails say
They add in extras to make more money and deliberately extend the length of move
Complaint: ***
I am rejecting this response because:
During the two and
half weeks that I attempted to speak with MrM*** directly, he never once
made an effort to call me backEach time I spoke to the same gentleman in his
office who asked for my contact information and concern and promised that Mr
M*** would call me back in or mins though he never didThe fact that the
Admiral Moving truck driver was under the impression that my dissatisfaction
was solely at another source is a lieI made my dissatisfaction known
the day of the service and the driver told me to contact the office immediately
on Monday since they were closed over the weekend and they would
take care of sending someone out in order to make the necessary repairsYes, there was
initial damage done by another moving company on the same day, but that hole is
closer to the driveway edgeI have two holes in my pavers which are clearly
divinableThe area where the Admiral moving truck backed over the pavers is
not a simple "dimple" but actually a large dent closer to the side of my
houseThe damage was caused because the drivers decided on their own accord to pull closer to the side of the house to align the back of the
truck to my front porch in order to pull out the ramp to the top of the porch
for ease of unloading into the houseAll the workers were well aware that I
was not happy with the damage they caused in addition to the first company's
negligence and reassured me it would be taken care of by their officeI was
never informed that I needed to write anything extra down on a bill of lading
before they left, but I signed and paid for the moving services that were
completedI went on good faith that I would not have such a problem getting
the damages caused by this company repaired in a timely manner but I see now
that is not the case
Sincerely,
*** ***
After my last response I lost track of this complaint because the customer stated she did not accept my explanation. I have mailed a check for $300.00 for compensation for the inconvenience and to be put toward the repairs of the driveway. As I believe, we are all in agreement there were other vendors with other trucks that caused issues to the driveway as well. It is my hope that the $300 compensation will settle this claim in full.
Thank you,
Mark M[redacted]
President
Admiral Moving & Storage
The business reached out to Revdex.com and stated there customer, not the indivual that filed the complaint, called and paid for services in full and is looking to have the business continue services at the address.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In regards to [redacted]'s complaint, [redacted] has been a customer to Admiral Self-Stor for over 21 years. We value her loyalty and business over these years. Regrettably on September 2nd, the gates were locked without a thorough drive through of the facility and unfortunately [redacted]...
was locked in. This was a regrettable incident and we are truly sorry it happened. We were able to get someone to the facility within 45 minutes to let [redacted] and her husband out and at that time, people affiliated with my organization (not employees) were very apologetic and actually gave [redacted] $10.00 as a good faith gesture and stated "iced coffees are on me". As this happened over Labor Day weekend I also took additional days of vacation and was not notified of this incident until Wednesday, September 9th, when I returned back to work. [redacted] wrote this prior to me having the opportunity to call her to resolve this matter prior to her going to the Revdex.com. I did leave a message at [redacted]'s work on Wednesday the 9th and she never responded. This is truly an isolated incident as in thirty three years of being in the self-store business I can only recall one other time someone was locked in behind the gates. I am going to offer [redacted] one month of free storage for her inconvenience and if she chooses to reach out to me once again a sincere apology. Regards,
Mark M[redacted]
President
Admiral Moving & Storage
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I paid but still have a complaint against the company, they still have not worked me with the bill. Waving interest is not good enough, I would like a free spraying next year, or a discount thank you, or a credit on my account, they can afford that, it wont break them!! they have the picture of the scratch on my breast, that my cat did to me, that [redacted] did not follow directions, and be careful, she only worried about getting paid, and taking short cuts. Appreciate your help in this matter it is greatly appreciated. We did not want [redacted] to spray we asked for her son only, he always gets it right. Sorry but that is the way it is, I asked for her to call me before arriving, and she did not. She is not to proceed to the back first.
Revdex.com
Response to case # ***
Our company scheduled a bug spray treatment for ** *** *** We scheduled a service the service to be applied Sept 15, 2015, 2pmI arrived, knocked on the front door, and when no one answered I completed the spray job and left
billing invoice on the front door
The following day Mr *** called our office to say his wife was scratched by their cat when she was collecting him to pre-pare for our spray serviceHe said it was due to us not notifying himI told him I was sorry that his cat scratched his wife but that we did notify him and even set a time to apply the treatmentOn October 2, we received an email from Mr*** stating that he was in the hospital and wanted us to work with him on his last bill, for "all the problems"We waved the late charges fees on his account and forwarded balance owning for the last sprayOn October 27, we received an email asking to have half taken off of service and bill be paid in full
We are asking Mr*** to pay for the amount of spray application that we applied in good faith
*** ***
***
*** *** ** *** ***
*** *** *** *** *
*** ** ***
They do not honor agreements that they make with their customers, stretch out jobs to make more money, demand payment in full or will not unload the truck even though the emails say do not pay until move is completeOffice staff are rude and verbally abusive if you don't do what they say, add in extra cost without showing you a list of prices and the movers will leave if you don't agreeThey left us because we would not pay in full for a job billed by hour
They don't care what the office emails say
They add in extras to make more money and deliberately extend the length of move
Complaint: ***
I am rejecting this response because:
During the two and
half weeks that I attempted to speak with MrM*** directly, he never once
made an effort to call me backEach time I spoke to the same gentleman in his
office who asked for my contact information and concern and promised that Mr
M*** would call me back in or mins though he never didThe fact that the
Admiral Moving truck driver was under the impression that my dissatisfaction
was solely at another source is a lieI made my dissatisfaction known
the day of the service and the driver told me to contact the office immediately
on Monday since they were closed over the weekend and they would
take care of sending someone out in order to make the necessary repairsYes, there was
initial damage done by another moving company on the same day, but that hole is
closer to the driveway edgeI have two holes in my pavers which are clearly
divinableThe area where the Admiral moving truck backed over the pavers is
not a simple "dimple" but actually a large dent closer to the side of my
houseThe damage was caused because the drivers decided on their own accord to pull closer to the side of the house to align the back of the
truck to my front porch in order to pull out the ramp to the top of the porch
for ease of unloading into the houseAll the workers were well aware that I
was not happy with the damage they caused in addition to the first company's
negligence and reassured me it would be taken care of by their officeI was
never informed that I needed to write anything extra down on a bill of lading
before they left, but I signed and paid for the moving services that were
completedI went on good faith that I would not have such a problem getting
the damages caused by this company repaired in a timely manner but I see now
that is not the case
Sincerely,
*** ***
After my last response I lost track of this complaint because the customer stated she did not accept my explanation. I have mailed a check for $300.00 for compensation for the inconvenience and to be put toward the repairs of the driveway. As I believe, we are all in agreement there were other vendors with other trucks that caused issues to the driveway as well. It is my hope that the $300 compensation will settle this claim in full.
Thank you,
Mark M[redacted]
President
Admiral Moving & Storage
The business reached out to Revdex.com and stated there customer, not the indivual that filed the complaint, called and paid for services in full and is looking to have the business continue services at the address.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In regards to [redacted]'s complaint, [redacted] has been a customer to Admiral Self-Stor for over 21 years. We value her loyalty and business over these years. Regrettably on September 2nd, the gates were locked without a thorough drive through of the facility and unfortunately [redacted]...
was locked in. This was a regrettable incident and we are truly sorry it happened. We were able to get someone to the facility within 45 minutes to let [redacted] and her husband out and at that time, people affiliated with my organization (not employees) were very apologetic and actually gave [redacted] $10.00 as a good faith gesture and stated "iced coffees are on me". As this happened over Labor Day weekend I also took additional days of vacation and was not notified of this incident until Wednesday, September 9th, when I returned back to work. [redacted] wrote this prior to me having the opportunity to call her to resolve this matter prior to her going to the Revdex.com. I did leave a message at [redacted]'s work on Wednesday the 9th and she never responded. This is truly an isolated incident as in thirty three years of being in the self-store business I can only recall one other time someone was locked in behind the gates. I am going to offer [redacted] one month of free storage for her inconvenience and if she chooses to reach out to me once again a sincere apology. Regards,
Mark M[redacted]
President
Admiral Moving & Storage
I used Admiral for a local move and found them to be courteous, accommodating, and professional. Would definitely use their moving services again.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I paid but still have a complaint against the company, they still have not worked me with the bill. Waving interest is not good enough, I would like a free spraying next year, or a discount thank you, or a credit on my account, they can afford that, it wont break them!! they have the picture of the scratch on my breast, that my cat did to me, that [redacted] did not follow directions, and be careful, she only worried about getting paid, and taking short cuts. Appreciate your help in this matter it is greatly appreciated. We did not want [redacted] to spray we asked for her son only, he always gets it right. Sorry but that is the way it is, I asked for her to call me before arriving, and she did not. She is not to proceed to the back first.