In regards to [redacted] 's complaint, [redacted] has been a customer to Admiral Self-Stor for over years We value her loyalty and business over these years Regrettably on September 2nd, the gates were locked without a thorough drive through of the facility and unfortunately [redacted] was locked in This was a regrettable incident and we are truly sorry it happened We were able to get someone to the facility within minutes to let [redacted] and her husband out and at that time, people affiliated with my organization (not employees) were very apologetic and actually gave [redacted] $as a good faith gesture and stated "iced coffees are on me" As this happened over Labor Day weekend I also took additional days of vacation and was not notified of this incident until Wednesday, September 9th, when I returned back to work [redacted] wrote this prior to me having the opportunity to call her to resolve this matter prior to her going to the Revdex.com I did leave a message at [redacted] 's work on Wednesday the 9th and she never responded This is truly an isolated incident as in thirty three years of being in the self-store business I can only recall one other time someone was locked in behind the gates I am going to offer [redacted] one month of free storage for her inconvenience and if she chooses to reach out to me once again a sincere apology Regards, Mark M [redacted] President Admiral Moving & Storage
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I paid but still have a complaint against the company, they still have not worked me with the billWaving interest is not good enough, I would like a free spraying next year, or a discount thank you, or a credit on my account, they can afford that, it wont break them!! they have the picture of the scratch on my breast, that my cat did to me, that [redacted] did not follow directions, and be careful, she only worried about getting paid, and taking short cuts Appreciate your help in this matter it is greatly appreciated We did not want [redacted] to spray we asked for her son only, he always gets it right Sorry but that is the way it is, I asked for her to call me before arriving, and she did notShe is not to proceed to the back first
I used Admiral for a local move and found them to be courteous, accommodating, and professionalWould definitely use their moving services again
In regards to [redacted] 's complaint, [redacted] has been a customer to Admiral Self-Stor for over years We value her loyalty and business over these years Regrettably on September 2nd, the gates were locked without a thorough drive through of the facility and unfortunately [redacted] was locked in This was a regrettable incident and we are truly sorry it happened We were able to get someone to the facility within minutes to let [redacted] and her husband out and at that time, people affiliated with my organization (not employees) were very apologetic and actually gave [redacted] $as a good faith gesture and stated "iced coffees are on me" As this happened over Labor Day weekend I also took additional days of vacation and was not notified of this incident until Wednesday, September 9th, when I returned back to work [redacted] wrote this prior to me having the opportunity to call her to resolve this matter prior to her going to the Revdex.com I did leave a message at [redacted] 's work on Wednesday the 9th and she never responded This is truly an isolated incident as in thirty three years of being in the self-store business I can only recall one other time someone was locked in behind the gates I am going to offer [redacted] one month of free storage for her inconvenience and if she chooses to reach out to me once again a sincere apology Regards, Mark M [redacted] President Admiral Moving & Storage
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I paid but still have a complaint against the company, they still have not worked me with the billWaving interest is not good enough, I would like a free spraying next year, or a discount thank you, or a credit on my account, they can afford that, it wont break them!! they have the picture of the scratch on my breast, that my cat did to me, that [redacted] did not follow directions, and be careful, she only worried about getting paid, and taking short cuts Appreciate your help in this matter it is greatly appreciated We did not want [redacted] to spray we asked for her son only, he always gets it right Sorry but that is the way it is, I asked for her to call me before arriving, and she did notShe is not to proceed to the back first