ABC Rental Management LLC

She was looking for a short term lease and wanted to rent a couple of our properties without seeing them as she currently lives in *** In order to rent an apartment from us, potential tenants are required to fill out an application and pay an application fee This is non refundable and our website makes it very clear that it is non refundable This person only paid an application fee of $ The $was used to run a background check to determine her eligibility I tried to explain to her that this was non refundable and she agreed to these terms when she applied and filled out the form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jennifer [redacted]

She was looking for a short term lease and wanted to rent a couple of our properties without seeing them as she currently lives in [redacted].  In order to rent an apartment from us, potential tenants are required to fill out an application and pay an application fee.  This is non refundable...

and our website makes it very clear that it is non refundable.  This person only paid an application fee of $25.  The $25 was used to run a background check to determine her eligibility.  I tried to explain to her that this was non refundable and she agreed to these terms when she applied and filled out the form.