Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The final payment will gladly be provided once ABC Restoration finally resolves their negligent action, which has been outstanding for over months now.This has been explained ad nauseam in Revdex.com correspondence ABC Restoration is failing to comply with Texas State Law, and is also obfuscating the issues at hand yet once more.If you are a consumer reading this review, DO NOT USE ABC RESTORATION under any circumstances They have lied to me on repeated occasions, they fail to stand behind their work and they refuse to correct their negligent work
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
ABC Restoration Inc's message contains several statements, which need to be addressed yet again:"We have repeatedly tried to resolve this matter with our client." This is the first time I hear back from ABC Restoration Inc since our last Revdex.com exchange"ABC did not refuse to pick up a letter containing a check for the past due balance as we were unaware that a check was being mailedSince we were not aware, we proceeded with the lien filing process which we are well within our rights to do so." ABC Restoration Inc has a PO Box listed as their place of business in ALL their letterhead and website A previous check mailed to the same PO Box was received and cashed by ABC within days They DID maliciously delay picking up the check in order to send a wrongful Affidavit of Lien that listed an incorrect balance amount"ABC has already offered several times to repaint the doors in question even though we were never originally contracted to do so." ABC HAS NEVER OFFERED TO REPAINT THE DOORS IN QUESTION If they are in fact doing that now, I'm willing to set a date through the Revdex.com complaint for them to fix their negligent action and receive their payment remainder I just wish they would quit lying Every interaction has been documented clearly and yet they continue to try to confuse the facts"...and we can part ways professionally." ABC has acted in every way but professionally during this ordeal. If ABC is serious about fixing their negligent work, please send a message through the Revdex.com to set up a date for the work to be performed As explained in all the previous correspondence mailed through certified mail, as well as attached through the Revdex.com messages, The two (2) bedroom doors
must be spray-painted front and back using the proper vinyl paint AND matching the other doors in the same
hall and the baseboard
Regards,
In response to the complaint filed by *** ***
The two doors mentioned were never a part of the scope or agreed to estimate signed by *** *** with ABC RestorationThe doors were removed during the remodel process and stored on site and reinstalled at job completionThe insurance adjuster
also did not include painting of these doors in his estimate and paymentThe insurance adjuster has agreed to submit payment directly to *** *** for a contractor of his choice to paint the two doors in question
2.The affidavit of lien was mailed to *** *** before we received the second payment of $***, which was mailed to our post office box addressAt the time the lien affidavit was mailed, there was an outstanding balance of $*** owed by *** ***
3.It has been explained to *** *** that a written warranty and contractor lien release will be given to him upon receipt of outstanding balance of $*** as per signed contract and $*** for a lien affidavit filing for a total amount owed of $***
ABC Restoration Inc’s Response: In regards to the doors in question, ABC Restoration Inc was not responsible for the damages and will not perform any work that we were not originally contracted to doThe customer’s insurance company has approved him to find a contractor of his choosing to fix the damaged doorsABC is only asking for payment for work performed in the signed contract by the customer*** *** Front Desk Admin *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This has been explained clearly to ABC Restoration over and over again, and is clearly documented in all the previous communications both directly and through the Revdex.com:1) The pending work is a direct result of ABC Restoration's negligence, and therefore it is ABC Restoration's responsibility to resolve. Additionally, I have never received any communication from the Insurance company to validate ABC's claims.2) ABC Restoration continues to act in bad faith and continually attempts to distort the facts.3) ABC Restoration HAS FAILED TO PROVIDE WRITTEN WARRANTY AND PROOF OF PAYMENT TO ALL SUBCONTRACTORS. THIS IS REQUIRED BY LAW.4) ABC Restoration is the most devious and untrustworthy "service" provider that I have ever had the displeasure of dealing with.
Regards,
- [redacted]
In response to the rejection I have attached a copy of the e-mail that I sent and response received from the [redacted] adjuster handling [redacted]'s claim, as you can see it clearly states that he would be willing to pay for the painting of the doors in question.
As to the matter concerning the lien affidavit, please refer back to my initial response concerning the disputed dates in question, my response concerning this matter remains unchaged
A warranty will be provided to the customer upon the receipt of the final payment of $[redacted], which is now almost 5 months past due. ABC Restoration Inc. has tried to resolve this matter as stated in the documentation provided here on Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
ABC Restoration Inc.’s reply includes several
inaccuracies that I want to clarify right now.
I. Wall paint was negligently applied to 2 doors:
a. While the doors were not part of the scope, they were
still NEGLIGENTLY PARTIALLY PAINTED using WALL PAINT instead of the
industry-standard VINYL PAINT by ABC RESTORATION INC'S PERSONNEL and therefore
ABC RESTORATION INC must resolve this issue.
b. The doors were back on the hinges before the paint
work was completed.
c. The Insurance adjuster has never contacted me
regarding payment for the two doors in question to be painted, and I therefore
consider this to also be a false claim.
II. Affidavit of Lien
a. ABC Restoration continues to act in BAD FAITH in
neglecting to resolve this issue. As you can see in the attached
document, a check in the amount of $[redacted] (which ABC Restoration has been cashed
already - see attachment) was delivered to ABC Restoration Inc. on [redacted]. Their Affidavit of Lien was filed in bad faith and unscrupulously
on [redacted]. Their claim that "At the time the lien
affidavit was mailed, there was an outstanding balance of $[redacted] owed by [redacted]" is false. I mailed the check to the PO BOX address listed in
all their letterhead and in their website with ample time. We consider
this action taken by ABC Restoration to be a fraudulent way to
attempt to assess additional fees.
b. I have mailed a notice of the defects of their
mechanic's lien to ABC RESTORATION INC this morning via certified mail, and a
.pdf version is attached to this Revdex.com response.
Regards,
[redacted]
The doors were removed and reinstalled as stated in previous response. The doors were never painted by ABC personnel. I did in fact talk to the adjuster on this claim by phone and e-mail, and I do have documentation stating from the [redacted] adjuster, that he would in fact pay directly to [redacted] for a contractor of his choosing to paint the doors in question. Our response to the lien affidavit and date payment received has been addressed in the previous response and remains unchanged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For the following non-exclusive reasons, we dispute that this lien
was properly, timely or otherwise legitimately filed:
a) The sum
listed in the Affidavit of Lien is incorrect.
ABC Restoration Inc. CASHED check
#[redacted] in the amount of $[redacted]
([redacted]), which was sent via certified mail with
return receipt to the address listed on your company letterhead and received in
your PO Box on [redacted].
b) The
remainder outstanding amount is disputed, as ABC Restoration Inc. has failed to
cure issues related to work performed, and which have been thoroughly
documented through correspondence and also in Revdex.com complain
ID [redacted]. NO EVIDENCE OF INSURANCE COVERING THIS COST HAS BEEN PRESENTED BY ABC RESTORATION INC.
c) The
Affidavit of Lien is unethical, as it was redacted and mailed after substantial payment had been
received by ABC Restoration, Inc. (including listing incorrect amounts) and
generally demonstrates bad faith on the part of ABC Restoration Inc. in resolving
the outstanding issues.
Please consider this letter a formal request that the lien be
removed by you within ten (10) days from this request.
Further, this letter shall be sufficient to provide you with
notice of defects of your claim, and your failure to conduct diligent research
regarding these defects and/or remove the lien as requested will be considered additional
bad faith behavior by us AND MAY RESULT IN ADDITIONAL ACTION.
Regards,
- [redacted]
ABC Restoration Inc. stands by its previous statements. We have tried to resolve this matter with no avail. Attached is the signed contract from the customer. Also attached are signed Certificates of Satisfactions where the customer stated how happy he was with our work. There is also a signed change order along with an invoice showing all payments made to ABC along with the balance that is still owed to us by the customer. ABC wants nothing more than to resolve this matter with our customer. The customer's insurance company has approved him to find a contractor of his choosing to fix the damage made to two doors by another company. We would be glad to assist in any way that we can to correct the mistake.
We have repeatedly tried to resolve this matter with our client. The balance of $[redacted] is still due to our office. As stated before we have taken off the Lien Filing Fee and the above is the original amount owed. Attached are emails between myself and our client. ABC did not refuse to pick up a letter containing a check for the past due balance as we were unaware that a check was being mailed. Since we were not aware, we proceeded with the lien filing process which we are well within our rights to do so. ABC has already offered several times to repaint the doors in question even though we were never originally contracted to do so.
We are not asking for anything other than what is in our contract with the client. By paying ABC the entire balance due of $[redacted], we will send a Release of Lien to our client and we can part ways professionally.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
ABC Restoration Inc is acting in bad faith by mailing an inaccurate Affidavit of Lien with incorrect amounts. As you can attest in the attached Release of Lien document (which was sent to ABC Restoration Inc via certified mail on [redacted]):1. [redacted] delivered the certified letter including the check on a timely manner.2. ABC Restoration Inc refused to pick up the letter until after 5 days3. The certified letter was sent to the address stipulated by ABC Restoration inc, and it is used on as their business address on their letterhead, website and all other documents.4. ABC Restoration Inc continues to act in bad faith by attempting to confuse the facts, all of which have been demonstrated as inaccurate in the provided documentation.5. Consumers have protection from Fraudulent Liens under Government Code section 51.902.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. The Affidavit of Lien amount is wrong. a. The Amount is wrong: ABC Restoration Inc has cashed the check sent on time in the amount of $[redacted] and continue to act in bad faith. b. ABC Restoration is unscrupulously attempting to assess an additional fee of $[redacted] for a wrongful Affidavit of Lien. This is further evidence of ABC Restoration Inc.'s unwillingness to resolve this complain through the Revdex.com and is also an additional act of Bad Faith.2. I am considering pursuing legal action if ABC Restoration Inc does not provide written proof that the Lien of Affidavit has been rescinded within the stipulated 10 days from the date of notice.
Regards,
- [redacted]
In response to the complaint, I have attached the estimate that was provided to the insured as well as the carrier. In the estimate there are no doors in the scope of work. The insurance company has to approve every aspect of work done by ABC Restoration Inc. before any work can be done. As far as the Affidavit of Lien, the Affidavit was mailed out because we had not received payment for completed work done at the insured's home which was due in full to us [redacted]. ABC did not act in bad faith regarding this lien. We have rights that we are entitled to under Chapter 53 of the Property Code of the State of Texas. The lien notice was mailed out before we checked our PO Box in which a check from the insured was mailed to us in the amount of $[redacted].00. The insured provided a punch list of items in which we were to complete in order to receive the final payment and we completed under contract (refer to above comment about the estimate).We have photos of completed work. ABC is willing to provide a Release of Lien after the final payment of $[redacted], which excludes the lien filing fee, has been made. This can be done in our office to ensure that both parties are satisfied in a timely manner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The final payment will gladly be provided once ABC Restoration finally resolves their negligent action, which has been outstanding for over months now.This has been explained ad nauseam in Revdex.com correspondence ABC Restoration is failing to comply with Texas State Law, and is also obfuscating the issues at hand yet once more.If you are a consumer reading this review, DO NOT USE ABC RESTORATION under any circumstances They have lied to me on repeated occasions, they fail to stand behind their work and they refuse to correct their negligent work
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
ABC Restoration Inc's message contains several statements, which need to be addressed yet again:"We have repeatedly tried to resolve this matter with our client." This is the first time I hear back from ABC Restoration Inc since our last Revdex.com exchange"ABC did not refuse to pick up a letter containing a check for the past due balance as we were unaware that a check was being mailedSince we were not aware, we proceeded with the lien filing process which we are well within our rights to do so." ABC Restoration Inc has a PO Box listed as their place of business in ALL their letterhead and website A previous check mailed to the same PO Box was received and cashed by ABC within days They DID maliciously delay picking up the check in order to send a wrongful Affidavit of Lien that listed an incorrect balance amount"ABC has already offered several times to repaint the doors in question even though we were never originally contracted to do so." ABC HAS NEVER OFFERED TO REPAINT THE DOORS IN QUESTION If they are in fact doing that now, I'm willing to set a date through the Revdex.com complaint for them to fix their negligent action and receive their payment remainder I just wish they would quit lying Every interaction has been documented clearly and yet they continue to try to confuse the facts"...and we can part ways professionally." ABC has acted in every way but professionally during this ordeal. If ABC is serious about fixing their negligent work, please send a message through the Revdex.com to set up a date for the work to be performed As explained in all the previous correspondence mailed through certified mail, as well as attached through the Revdex.com messages, The two (2) bedroom doors
must be spray-painted front and back using the proper vinyl paint AND matching the other doors in the same
hall and the baseboard
Regards,
In response to the complaint filed by *** ***
The two doors mentioned were never a part of the scope or agreed to estimate signed by *** *** with ABC RestorationThe doors were removed during the remodel process and stored on site and reinstalled at job completionThe insurance adjuster
also did not include painting of these doors in his estimate and paymentThe insurance adjuster has agreed to submit payment directly to *** *** for a contractor of his choice to paint the two doors in question
2.The affidavit of lien was mailed to *** *** before we received the second payment of $***, which was mailed to our post office box addressAt the time the lien affidavit was mailed, there was an outstanding balance of $*** owed by *** ***
3.It has been explained to *** *** that a written warranty and contractor lien release will be given to him upon receipt of outstanding balance of $*** as per signed contract and $*** for a lien affidavit filing for a total amount owed of $***
ABC Restoration Inc’s Response: In regards to the doors in question, ABC Restoration Inc was not responsible for the damages and will not perform any work that we were not originally contracted to doThe customer’s insurance company has approved him to find a contractor of his choosing to fix the damaged doorsABC is only asking for payment for work performed in the signed contract by the customer*** *** Front Desk Admin *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This has been explained clearly to ABC Restoration over and over again, and is clearly documented in all the previous communications both directly and through the Revdex.com:1) The pending work is a direct result of ABC Restoration's negligence, and therefore it is ABC Restoration's responsibility to resolve. Additionally, I have never received any communication from the Insurance company to validate ABC's claims.2) ABC Restoration continues to act in bad faith and continually attempts to distort the facts.3) ABC Restoration HAS FAILED TO PROVIDE WRITTEN WARRANTY AND PROOF OF PAYMENT TO ALL SUBCONTRACTORS. THIS IS REQUIRED BY LAW.4) ABC Restoration is the most devious and untrustworthy "service" provider that I have ever had the displeasure of dealing with.
Regards,
- [redacted]
In response to the rejection I have attached a copy of the e-mail that I sent and response received from the [redacted] adjuster handling [redacted]'s claim, as you can see it clearly states that he would be willing to pay for the painting of the doors in question.
As to the matter concerning the lien affidavit, please refer back to my initial response concerning the disputed dates in question, my response concerning this matter remains unchaged
A warranty will be provided to the customer upon the receipt of the final payment of $[redacted], which is now almost 5 months past due. ABC Restoration Inc. has tried to resolve this matter as stated in the documentation provided here on Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
ABC Restoration Inc.’s reply includes several
inaccuracies that I want to clarify right now.
I. Wall paint was negligently applied to 2 doors:
a. While the doors were not part of the scope, they were
still NEGLIGENTLY PARTIALLY PAINTED using WALL PAINT instead of the
industry-standard VINYL PAINT by ABC RESTORATION INC'S PERSONNEL and therefore
ABC RESTORATION INC must resolve this issue.
b. The doors were back on the hinges before the paint
work was completed.
c. The Insurance adjuster has never contacted me
regarding payment for the two doors in question to be painted, and I therefore
consider this to also be a false claim.
II. Affidavit of Lien
a. ABC Restoration continues to act in BAD FAITH in
neglecting to resolve this issue. As you can see in the attached
document, a check in the amount of $[redacted] (which ABC Restoration has been cashed
already - see attachment) was delivered to ABC Restoration Inc. on [redacted]. Their Affidavit of Lien was filed in bad faith and unscrupulously
on [redacted]. Their claim that "At the time the lien
affidavit was mailed, there was an outstanding balance of $[redacted] owed by [redacted]" is false. I mailed the check to the PO BOX address listed in
all their letterhead and in their website with ample time. We consider
this action taken by ABC Restoration to be a fraudulent way to
attempt to assess additional fees.
b. I have mailed a notice of the defects of their
mechanic's lien to ABC RESTORATION INC this morning via certified mail, and a
.pdf version is attached to this Revdex.com response.
Regards,
[redacted]
The doors were removed and reinstalled as stated in previous response. The doors were never painted by ABC personnel. I did in fact talk to the adjuster on this claim by phone and e-mail, and I do have documentation stating from the [redacted] adjuster, that he would in fact pay directly to [redacted] for a contractor of his choosing to paint the doors in question. Our response to the lien affidavit and date payment received has been addressed in the previous response and remains unchanged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For the following non-exclusive reasons, we dispute that this lien
was properly, timely or otherwise legitimately filed:
a) The sum
listed in the Affidavit of Lien is incorrect.
ABC Restoration Inc. CASHED check
#[redacted] in the amount of $[redacted]
([redacted]), which was sent via certified mail with
return receipt to the address listed on your company letterhead and received in
your PO Box on [redacted].
b) The
remainder outstanding amount is disputed, as ABC Restoration Inc. has failed to
cure issues related to work performed, and which have been thoroughly
documented through correspondence and also in Revdex.com complain
ID [redacted]. NO EVIDENCE OF INSURANCE COVERING THIS COST HAS BEEN PRESENTED BY ABC RESTORATION INC.
c) The
Affidavit of Lien is unethical, as it was redacted and mailed after substantial payment had been
received by ABC Restoration, Inc. (including listing incorrect amounts) and
generally demonstrates bad faith on the part of ABC Restoration Inc. in resolving
the outstanding issues.
Please consider this letter a formal request that the lien be
removed by you within ten (10) days from this request.
Further, this letter shall be sufficient to provide you with
notice of defects of your claim, and your failure to conduct diligent research
regarding these defects and/or remove the lien as requested will be considered additional
bad faith behavior by us AND MAY RESULT IN ADDITIONAL ACTION.
Regards,
- [redacted]
ABC Restoration Inc. stands by its previous statements. We have tried to resolve this matter with no avail. Attached is the signed contract from the customer. Also attached are signed Certificates of Satisfactions where the customer stated how happy he was with our work. There is also a signed change order along with an invoice showing all payments made to ABC along with the balance that is still owed to us by the customer. ABC wants nothing more than to resolve this matter with our customer. The customer's insurance company has approved him to find a contractor of his choosing to fix the damage made to two doors by another company. We would be glad to assist in any way that we can to correct the mistake.
We have repeatedly tried to resolve this matter with our client. The balance of $[redacted] is still due to our office. As stated before we have taken off the Lien Filing Fee and the above is the original amount owed. Attached are emails between myself and our client. ABC did not refuse to pick up a letter containing a check for the past due balance as we were unaware that a check was being mailed. Since we were not aware, we proceeded with the lien filing process which we are well within our rights to do so. ABC has already offered several times to repaint the doors in question even though we were never originally contracted to do so.
We are not asking for anything other than what is in our contract with the client. By paying ABC the entire balance due of $[redacted], we will send a Release of Lien to our client and we can part ways professionally.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
ABC Restoration Inc is acting in bad faith by mailing an inaccurate Affidavit of Lien with incorrect amounts. As you can attest in the attached Release of Lien document (which was sent to ABC Restoration Inc via certified mail on [redacted]):1. [redacted] delivered the certified letter including the check on a timely manner.2. ABC Restoration Inc refused to pick up the letter until after 5 days3. The certified letter was sent to the address stipulated by ABC Restoration inc, and it is used on as their business address on their letterhead, website and all other documents.4. ABC Restoration Inc continues to act in bad faith by attempting to confuse the facts, all of which have been demonstrated as inaccurate in the provided documentation.5. Consumers have protection from Fraudulent Liens under Government Code section 51.902.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. The Affidavit of Lien amount is wrong. a. The Amount is wrong: ABC Restoration Inc has cashed the check sent on time in the amount of $[redacted] and continue to act in bad faith. b. ABC Restoration is unscrupulously attempting to assess an additional fee of $[redacted] for a wrongful Affidavit of Lien. This is further evidence of ABC Restoration Inc.'s unwillingness to resolve this complain through the Revdex.com and is also an additional act of Bad Faith.2. I am considering pursuing legal action if ABC Restoration Inc does not provide written proof that the Lien of Affidavit has been rescinded within the stipulated 10 days from the date of notice.
Regards,
- [redacted]
In response to the complaint, I have attached the estimate that was provided to the insured as well as the carrier. In the estimate there are no doors in the scope of work. The insurance company has to approve every aspect of work done by ABC Restoration Inc. before any work can be done. As far as the Affidavit of Lien, the Affidavit was mailed out because we had not received payment for completed work done at the insured's home which was due in full to us [redacted]. ABC did not act in bad faith regarding this lien. We have rights that we are entitled to under Chapter 53 of the Property Code of the State of Texas. The lien notice was mailed out before we checked our PO Box in which a check from the insured was mailed to us in the amount of $[redacted].00. The insured provided a punch list of items in which we were to complete in order to receive the final payment and we completed under contract (refer to above comment about the estimate).We have photos of completed work. ABC is willing to provide a Release of Lien after the final payment of $[redacted], which excludes the lien filing fee, has been made. This can be done in our office to ensure that both parties are satisfied in a timely manner.