Initial Business Response /* (1000, 12, 2014/10/24) */
We are going to take care of any concerns with this homeownerI thought we already sent in a reply for this !!
Initial Consumer Rebuttal /* (3000, 14, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
The owner of ABC called me last Saturday and we talked about the issuesHe seemed to care and said he would look into it as he had not seen the contractI have not heard back from himI will be satisfied when I receive written notice that the charges have been dropped
Final Business Response /* (4000, 19, 2014/12/12) */
12/11/
This is *** *** / owner / I am not directly involved With the huntley officeI would have hoped by now this Would have been resolvedI will contact *** the homeowner And talk to him for the 2nd time and see if I can get this Taken care of
NOTE FROM THE Revdex.com:
Please hold off on your response pending contact by the businessPlease update us on the outcome of the conversation
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Business Response /* (1000, 12, 2014/10/24) */
We are going to take care of any concerns with this homeownerI thought we already sent in a reply for this !!
Initial Consumer Rebuttal /* (3000, 14, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
The owner of ABC called me last Saturday and we talked about the issuesHe seemed to care and said he would look into it as he had not seen the contractI have not heard back from himI will be satisfied when I receive written notice that the charges have been dropped
Final Business Response /* (4000, 19, 2014/12/12) */
12/11/
This is *** *** / owner / I am not directly involved With the huntley officeI would have hoped by now this Would have been resolvedI will contact *** the homeowner And talk to him for the 2nd time and see if I can get this Taken care of
NOTE FROM THE Revdex.com:
Please hold off on your response pending contact by the businessPlease update us on the outcome of the conversation
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Business Response /* (1000, 5, 2015/03/10) */
Contact Name and Title: ***Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
We will contact homeowner and get this resolved
*** / owner
Never received any phone calls from this homeowner about this problem. Iwill contact [redacted] and get the problem resolved.This is the owner of abc roofing / siding inc [redacted]
[redacted]/abc roofing sales rep was told by [redacted]homeowner and the insurace agent/[redacted] to completely tarp the entire roof
[redacted] met the insurance co. Adjuster to inspect roof damage from hai storm.His conclusion was not enough damage for the
insurance co.To pay for an entire...
new roof.[redacted] and her husband contacted me and wanted abc roofing to pay for a newroof because we damaged the roof from tarping it.I told both homeowners that abc roofing did what was asked to do by [redacted]
and her agent [redacted] and that we were not responsible to replace roof !! We would go back and repair entire roof back to original
condition for no cost to them .Both homeowners said they did not want this done.[redacted] contacted me another day and asked
the name of my insurace co.I asked her what was the reason for this ? Her reply was we're going to have your insurance co pay
for a new roof !! I told her and husband that my insurace co will not be contacted for any reason and that I was very
dissapointed in the direction both of them were going with all of this.
I got quotes from approx. 8 contractors. Only 2 of them were actually prepared and provided me a folder with an accurate quote along with license, insurance, references and better business info. I researched and selected ABC and the other company. I did personally speak to the owner about the negative complaints on the Revdex.com and he was able to explain them to me. ABC got my business because they were the only company to offer a 10yr warranty and have been in business for over 10yrs. which is important because if you experience any issues a couple of years from now, you would like the company to still be in business. ABC was the only company that actually got on my roof during the whole quote process. And finally the icing on the cake.....they were absolutely the best price. The others who simply showed up and gave me a price on the back of their business card were at least 2K more than ABC. Do your homework ask questions!! My new roof was installed by ABC in 8 hours and it is truly beautiful. I paid exactly the price quoted.
[redacted] /homeowner & [redacted]ere told by [redacted] / agent to tarp entire roof !! This is what we did !!
We have an A plus rating with the Revdex.com and have been in business for over 25 years !! We would
Never tarp an entire roof without permission from homeowner and insurance co. Abc roofing were
Going to go back and do all repairs for no cost to the homeowner. We are not responsible for this roof !!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My roof was damaged beyond repair. On 2/19/2016 I contacted my insurance because I had noticed more water spots ranging from my living room ceiling to the kitchen and into the hallway outside my daughters room that had the leak initially. The person I spoke to at my local insurance agency told me to contact the contracting company to have them prevent any further water damage from happening inside the house. I then contacted [redacted] (the ABC sales rep) and he came over to inspect the water spots. He then said "they're obviously leaks because the whole roof has hail damage." Without looking on the roof or inside the attic for these "leaks" he wanted me to contact insurance right away to ask if he could tarp the whole roof. The person who answered at the agency [redacted] told [redacted] and myself that he had to do whatever it took to stop any further leaking. [redacted] told [redacted] that the whole roof needed to be tarped and she said that if that's what he thought needed to be done to do so. So again, without checking the roof, he made the call for the whole roof to be tarped. This now being the THIRD time he has had the roof be tarped since the claim was placed in the middle of December. The first time being for the initial leak in my daughters room, the second time because the tarp was not placed correctly the first time over the leak. This third time the whole roof instead of just where the "new leaks" were. Somehow my garage got tarped and I never showed him any leaks in there, because there weren't any. Once the adjuster came [redacted] switched his claim with us from hail damage all over the roof to agreeing (with the adjuster) that the spots we saw were from condensation. The adjuster and [redacted] both agreed that the roof was totaled, not because of hail damage but because of the nails that were used all over when tarping the roof. The adjuster said he couldn't pass the whole roof because he was only here for wind damage as per what the claim was initially filed for by ABC. The adjuster found ONE shingle to have wind damage. If [redacted] and Co. would have actually inspected the roof for leaks then the whole roof wouldn't have been tarped since he came to agreeing with the adjuster that the spots were from condensation. So then I thought that because of the excessive nailing and tarps that my roof should be replaced by the people who did the damage, ABC. One time in speaking to [redacted] he claimed to be responsible for the damage done and would do what needed to be done to fix it. I asked for that in writing and he denied to have that done. Later on he said that the whole roof was going to be "fixed" by getting one bundle of shingles and some silicone. Now to me one bundle of shingles and some silicone isn't getting my roof repaired "back to original" like [redacted] had said. Since only ONE shingle had damage. With all the damage shown in the attachments it's visible that there were too many nail holes to simply just silicone. I told him I didn't want that done until I got further opinions. I was then advised by [redacted] from [redacted] Contracting to not let him do that because he could then walk away from the issue at hand. [redacted] said "they (ABC) damaged the roof beyond repair due to all the nails from the tarping". Since then I have had my roof replaced entirely to actually stop any leaking from the nail holes caused by ABC's tarping job. I would like to be reimbursed by ABC for my costs of my new roof. Had it not been for this company I would have only had to replace a shingle for a lot cheaper than what the roof cost me to get done.
ATTACHMENTS
[redacted] Please see page 2 paragraph 3 of attached insurance claim…
“As we discussed on February 23, 2016, you reported wind damage to your roof with interior leaking. My
investigation found one wind damaged shingle. There was no storm damage that caused the other interior
leaking. The ice dam is unrelated and handled under another claim. We have allowed temporary repair to
cover the one missing shingle. The tarping you had done on the remainder of the roof was not necessary to
prevent leaking from a covered loss so that cost is not covered. The nail holes in the roof from the tarping you
had done is also unrelated to the covered wind damage and thus not covered.”
[redacted] An email from [redacted] “We found the shingles to be unrepairable due to the amount of nails that had been used on the roof. The roof would require full replacement.“ (four photos in email attachment)
[redacted] 5 pictures one from the first time being tarped & four from after the third time the roof was tarped.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My roof was damaged beyond repair. On 2/19/2016 I contacted my insurance because I had noticed more water spots ranging from my living room ceiling to the kitchen and into the hallway outside my daughters room that had the leak initially. The person I spoke to at my local insurance agency told me to contact the contracting company to have them prevent any further water damage from happening inside the house. I then contacted [redacted] (the ABC sales rep) and he came over to inspect the water spots. He then said "they're obviously leaks because the whole roof has hail damage." Without looking on the roof or inside the attic for these "leaks" he wanted me to contact insurance right away to ask if he could tarp the whole roof. The person who answered at the agency [redacted] told [redacted] and myself that he had to do whatever it took to stop any further leaking. [redacted] told [redacted] that the whole roof needed to be tarped and she said that if that's what he thought needed to be done to do so. So again, without checking the roof, he made the call for the whole roof to be tarped. This now being the THIRD time he has had the roof be tarped since the claim was placed in the middle of December. The first time being for the initial leak in my daughters room, the second time because the tarp was not placed correctly the first time over the leak. This third time the whole roof instead of just where the "new leaks" were. Somehow my garage got tarped and I never showed him any leaks in there, because there weren't any. Once the adjuster came [redacted] switched his claim with us from hail damage all over the roof to agreeing (with the adjuster) that the spots we saw were from condensation. The adjuster and [redacted] both agreed that the roof was totaled, not because of hail damage but because of the nails that were used all over when tarping the roof. The adjuster said he couldn't pass the whole roof because he was only here for wind damage as per what the claim was initially filed for by ABC. The adjuster found ONE shingle to have wind damage. If [redacted] and Co. would have actually inspected the roof for leaks then the whole roof wouldn't have been tarped since he came to agreeing with the adjuster that the spots were from condensation. So then I thought that because of the excessive nailing and tarps that my roof should be replaced by the people who did the damage, ABC. One time in speaking to [redacted] he claimed to be responsible for the damage done and would do what needed to be done to fix it. I asked for that in writing and he denied to have that done. Later on he said that the whole roof was going to be "fixed" by getting one bundle of shingles and some silicone. Now to me one bundle of shingles and some silicone isn't getting my roof repaired "back to original" like [redacted] had said. Since only ONE shingle had damage. With all the damage shown in the attachments it's visible that there were too many nail holes to simply just silicone. I told him I didn't want that done until I got further opinions. I was then advised by [redacted] from [redacted] Contracting to not let him do that because he could then walk away from the issue at hand. [redacted] said "they (ABC) damaged the roof beyond repair due to all the nails from the tarping". Since then I have had my roof replaced entirely to actually stop any leaking from the nail holes caused by ABC's tarping job. I would like to be reimbursed by ABC for my costs of my new roof. Had it not been for this company I would have only had to replace a shingle for a lot cheaper than what the roof cost me to get done.ATTACHMENTS[redacted] Please see page 2 paragraph 3 of attached insurance claim… “As we discussed on February 23, 2016, you reported wind damage to your roof with interior leaking. Myinvestigation found one wind damaged shingle. There was no storm damage that caused the other interiorleaking. The ice dam is unrelated and handled under another claim. We have allowed temporary repair tocover the one missing shingle. The tarping you had done on the remainder of the roof was not necessary toprevent leaking from a covered loss so that cost is not covered. The nail holes in the roof from the tarping youhad done is also unrelated to the covered wind damage and thus not covered.”[redacted] An email from [redacted] “We found the shingles to be unrepairable due to the amount of nails that had been used on the roof. The roof would require full replacement.“ (four photos in email attachment)[redacted] 5 pictures one from the first time being tarped & four from after the third time the roof was tarped.
Sincerely,
[redacted]
[redacted] /homeowner & [redacted]ere told by [redacted] / agent to tarp entire roof !! This is what we did !! We have an A plus rating with the Revdex.com and have been in business for over 25 years !! We would Never tarp an entire roof without permission from homeowner and insurance co. Abc roofing were Going to go back and do all repairs for no cost to the homeowner. We are not responsible for this roof !!
Initial Business Response /* (1000, 5, 2014/09/24) */
Contact Name and Title: [redacted] / owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We will get everything taken care of for this homeowner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I need in detail what they are going to do. Like the final amount, the receipt for paid in full and the liability letter. The response wasn't detailed enough.
Final Consumer Response /* (4200, 15, 2014/09/26) */
My husband I are willing to talk. Please call my husband, [redacted] at XXX-XXX-XXXX. I am sorry I did not pick up last night, I was in class.
Final Business Response /* (4000, 17, 2014/09/29) */
I followed the request provided by the home owner to call the cell number listed for [redacted]. I placed that call mid morning on Saturday Sept 27th. I left a voice message and have not been contacted back as of the time of this message. My next step will be to compose a letter with supporting documents and then mail it to the home owner. Please note that since this complaint was filed that the gutter that was of a concern has been replaced.
Consumer Response /* (3000, 24, 2014/12/08) */
Hello! We did received a sort of bill for ABC roofing. However, it was not detailed and within the bill they sent us. In addition, they also included an invoice for us to sign to okay the up charge on some materials. To me, that is very poor practice to do that after all of the work has been completed.
In addition, that invoice they want us to sign is dated 10 days before we even signed our initial contract. Therefore, they completing made up this invoice, we didn't even contact them at that point. So now, I am only will to pay the remaining invoice which is $2328.83, but I have a text from Chris (one of their employees) saying that we can take an additional $100 off from all of the confusion during the whole roofing process. Therefore I am will to pay $2228.83 when ever they would like to have it, but I want a invoice saying paid in full. I am willing to get a lawyer involved if necessary because they are making up invoices prior to us even making a first initial contact of interest in replacing our roof.
Business Response /* (4000, 27, 2014/12/16) */
[redacted] is the manager of the office
And has already contacted the homeowner
This situation will get resolved.
addl info from business:
This is [redacted] from the ABC Roofing office in Huntley. I spoke with both Mr. & Mrs. [redacted] Sunday evening, Dec. 14th. The conversation was brief and to the point.
In response to the [redacted]'s statement that they are willing to pay if we (ABC Roofing) wants the money, my answer is Yes. I stated to both of them that if they want to resolve this matter then they should write the check, place it in an envelope and mail it to our office. Both Mr. & Mrs. [redacted] stated that the check was going to be mailed on Monday Dec. 15th. I informed them that once the check was received and the funds were verified as deposited and the check clears that a paid invoice will be sent to them at that time. As of the time of this message I am awaiting the arrival of their payment.
Thank you, [redacted]
Initial Business Response /* (1000, 5, 2014/09/24) */
Contact Name and Title: [redacted] / owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We will get everything taken care of for this homeowner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I need in detail what they are going to do. Like the final amount, the receipt for paid in full and the liability letter. The response wasn't detailed enough.
Final Consumer Response /* (4200, 15, 2014/09/26) */
My husband I are willing to talk. Please call my husband, [redacted] at XXX-XXX-XXXX. I am sorry I did not pick up last night, I was in class.
Final Business Response /* (4000, 17, 2014/09/29) */
I followed the request provided by the home owner to call the cell number listed for [redacted]. I placed that call mid morning on Saturday Sept 27th. I left a voice message and have not been contacted back as of the time of this message. My next step will be to compose a letter with supporting documents and then mail it to the home owner. Please note that since this complaint was filed that the gutter that was of a concern has been replaced.
Consumer Response /* (3000, 24, 2014/12/08) */
Hello! We did received a sort of bill for ABC roofing. However, it was not detailed and within the bill they sent us. In addition, they also included an invoice for us to sign to okay the up charge on some materials. To me, that is very poor practice to do that after all of the work has been completed.
In addition, that invoice they want us to sign is dated 10 days before we even signed our initial contract. Therefore, they completing made up this invoice, we didn't even contact them at that point. So now, I am only will to pay the remaining invoice which is $2328.83, but I have a text from Chris (one of their employees) saying that we can take an additional $100 off from all of the confusion during the whole roofing process. Therefore I am will to pay $2228.83 when ever they would like to have it, but I want a invoice saying paid in full. I am willing to get a lawyer involved if necessary because they are making up invoices prior to us even making a first initial contact of interest in replacing our roof.
Business Response /* (4000, 27, 2014/12/16) */
[redacted] is the manager of the office
And has already contacted the homeowner
This situation will get resolved.
addl info from business:
This is [redacted] from the ABC Roofing office in Huntley. I spoke with both Mr. & Mrs. [redacted] Sunday evening, Dec. 14th. The conversation was brief and to the point.
In response to the [redacted]'s statement that they are willing to pay if we (ABC Roofing) wants the money, my answer is Yes. I stated to both of them that if they want to resolve this matter then they should write the check, place it in an envelope and mail it to our office. Both Mr. & Mrs. [redacted] stated that the check was going to be mailed on Monday Dec. 15th. I informed them that once the check was received and the funds were verified as deposited and the check clears that a paid invoice will be sent to them at that time. As of the time of this message I am awaiting the arrival of their payment.
Thank you, [redacted]
[redacted]/abc roofing sales rep was told by [redacted]homeowner and the insurace agent/[redacted] to completely tarp the entire roof[redacted] met the insurance co. Adjuster to inspect roof damage from hai storm.His conclusion was not enough damage for theinsurance co.To pay for an entire new roof.[redacted]...
and her husband contacted me and wanted abc roofing to pay for a newroof because we damaged the roof from tarping it.I told both homeowners that abc roofing did what was asked to do by [redacted]and her agent [redacted] and that we were not responsible to replace roof !! We would go back and repair entire roof back to original condition for no cost to them .Both homeowners said they did not want this done.[redacted] contacted me another day and askedthe name of my insurace co.I asked her what was the reason for this ? Her reply was we're going to have your insurance co payfor a new roof !! I told her and husband that my insurace co will not be contacted for any reason and that I was very dissapointed in the direction both of them were going with all of this.
Initial Business Response /* (1000, 12, 2014/10/24) */
We are going to take care of any concerns with this homeownerI thought we already sent in a reply for this !!
Initial Consumer Rebuttal /* (3000, 14, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
The owner of ABC called me last Saturday and we talked about the issuesHe seemed to care and said he would look into it as he had not seen the contractI have not heard back from himI will be satisfied when I receive written notice that the charges have been dropped
Final Business Response /* (4000, 19, 2014/12/12) */
12/11/
This is *** *** / owner / I am not directly involved With the huntley officeI would have hoped by now this Would have been resolvedI will contact *** the homeowner And talk to him for the 2nd time and see if I can get this Taken care of
NOTE FROM THE Revdex.com:
Please hold off on your response pending contact by the businessPlease update us on the outcome of the conversation
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Business Response /* (1000, 12, 2014/10/24) */
We are going to take care of any concerns with this homeownerI thought we already sent in a reply for this !!
Initial Consumer Rebuttal /* (3000, 14, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
The owner of ABC called me last Saturday and we talked about the issuesHe seemed to care and said he would look into it as he had not seen the contractI have not heard back from himI will be satisfied when I receive written notice that the charges have been dropped
Final Business Response /* (4000, 19, 2014/12/12) */
12/11/
This is *** *** / owner / I am not directly involved With the huntley officeI would have hoped by now this Would have been resolvedI will contact *** the homeowner And talk to him for the 2nd time and see if I can get this Taken care of
NOTE FROM THE Revdex.com:
Please hold off on your response pending contact by the businessPlease update us on the outcome of the conversation
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Business Response /* (1000, 5, 2015/03/10) */
Contact Name and Title: ***Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
We will contact homeowner and get this resolved
*** / owner
Never received any phone calls from this homeowner about this problem. Iwill contact [redacted] and get the problem resolved.This is the owner of abc roofing / siding inc [redacted]
[redacted]/abc roofing sales rep was told by [redacted]homeowner and the insurace agent/[redacted] to completely tarp the entire roof
[redacted] met the insurance co. Adjuster to inspect roof damage from hai storm.His conclusion was not enough damage for the
insurance co.To pay for an entire...
new roof.[redacted] and her husband contacted me and wanted abc roofing to pay for a newroof because we damaged the roof from tarping it.I told both homeowners that abc roofing did what was asked to do by [redacted]
and her agent [redacted] and that we were not responsible to replace roof !! We would go back and repair entire roof back to original
condition for no cost to them .Both homeowners said they did not want this done.[redacted] contacted me another day and asked
the name of my insurace co.I asked her what was the reason for this ? Her reply was we're going to have your insurance co pay
for a new roof !! I told her and husband that my insurace co will not be contacted for any reason and that I was very
dissapointed in the direction both of them were going with all of this.
I got quotes from approx. 8 contractors. Only 2 of them were actually prepared and provided me a folder with an accurate quote along with license, insurance, references and better business info. I researched and selected ABC and the other company. I did personally speak to the owner about the negative complaints on the Revdex.com and he was able to explain them to me. ABC got my business because they were the only company to offer a 10yr warranty and have been in business for over 10yrs. which is important because if you experience any issues a couple of years from now, you would like the company to still be in business. ABC was the only company that actually got on my roof during the whole quote process. And finally the icing on the cake.....they were absolutely the best price. The others who simply showed up and gave me a price on the back of their business card were at least 2K more than ABC. Do your homework ask questions!! My new roof was installed by ABC in 8 hours and it is truly beautiful. I paid exactly the price quoted.
[redacted] /homeowner & [redacted]ere told by [redacted] / agent to tarp entire roof !! This is what we did !!
We have an A plus rating with the Revdex.com and have been in business for over 25 years !! We would
Never tarp an entire roof without permission from homeowner and insurance co. Abc roofing were
Going to go back and do all repairs for no cost to the homeowner. We are not responsible for this roof !!
We will contact homeowner and get problem resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My roof was damaged beyond repair. On 2/19/2016 I contacted my insurance because I had noticed more water spots ranging from my living room ceiling to the kitchen and into the hallway outside my daughters room that had the leak initially. The person I spoke to at my local insurance agency told me to contact the contracting company to have them prevent any further water damage from happening inside the house. I then contacted [redacted] (the ABC sales rep) and he came over to inspect the water spots. He then said "they're obviously leaks because the whole roof has hail damage." Without looking on the roof or inside the attic for these "leaks" he wanted me to contact insurance right away to ask if he could tarp the whole roof. The person who answered at the agency [redacted] told [redacted] and myself that he had to do whatever it took to stop any further leaking. [redacted] told [redacted] that the whole roof needed to be tarped and she said that if that's what he thought needed to be done to do so. So again, without checking the roof, he made the call for the whole roof to be tarped. This now being the THIRD time he has had the roof be tarped since the claim was placed in the middle of December. The first time being for the initial leak in my daughters room, the second time because the tarp was not placed correctly the first time over the leak. This third time the whole roof instead of just where the "new leaks" were. Somehow my garage got tarped and I never showed him any leaks in there, because there weren't any. Once the adjuster came [redacted] switched his claim with us from hail damage all over the roof to agreeing (with the adjuster) that the spots we saw were from condensation. The adjuster and [redacted] both agreed that the roof was totaled, not because of hail damage but because of the nails that were used all over when tarping the roof. The adjuster said he couldn't pass the whole roof because he was only here for wind damage as per what the claim was initially filed for by ABC. The adjuster found ONE shingle to have wind damage. If [redacted] and Co. would have actually inspected the roof for leaks then the whole roof wouldn't have been tarped since he came to agreeing with the adjuster that the spots were from condensation. So then I thought that because of the excessive nailing and tarps that my roof should be replaced by the people who did the damage, ABC. One time in speaking to [redacted] he claimed to be responsible for the damage done and would do what needed to be done to fix it. I asked for that in writing and he denied to have that done. Later on he said that the whole roof was going to be "fixed" by getting one bundle of shingles and some silicone. Now to me one bundle of shingles and some silicone isn't getting my roof repaired "back to original" like [redacted] had said. Since only ONE shingle had damage. With all the damage shown in the attachments it's visible that there were too many nail holes to simply just silicone. I told him I didn't want that done until I got further opinions. I was then advised by [redacted] from [redacted] Contracting to not let him do that because he could then walk away from the issue at hand. [redacted] said "they (ABC) damaged the roof beyond repair due to all the nails from the tarping". Since then I have had my roof replaced entirely to actually stop any leaking from the nail holes caused by ABC's tarping job. I would like to be reimbursed by ABC for my costs of my new roof. Had it not been for this company I would have only had to replace a shingle for a lot cheaper than what the roof cost me to get done.
ATTACHMENTS
[redacted] Please see page 2 paragraph 3 of attached insurance claim…
“As we discussed on February 23, 2016, you reported wind damage to your roof with interior leaking. My
investigation found one wind damaged shingle. There was no storm damage that caused the other interior
leaking. The ice dam is unrelated and handled under another claim. We have allowed temporary repair to
cover the one missing shingle. The tarping you had done on the remainder of the roof was not necessary to
prevent leaking from a covered loss so that cost is not covered. The nail holes in the roof from the tarping you
had done is also unrelated to the covered wind damage and thus not covered.”
[redacted] An email from [redacted] “We found the shingles to be unrepairable due to the amount of nails that had been used on the roof. The roof would require full replacement.“ (four photos in email attachment)
[redacted] 5 pictures one from the first time being tarped & four from after the third time the roof was tarped.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: My roof was damaged beyond repair. On 2/19/2016 I contacted my insurance because I had noticed more water spots ranging from my living room ceiling to the kitchen and into the hallway outside my daughters room that had the leak initially. The person I spoke to at my local insurance agency told me to contact the contracting company to have them prevent any further water damage from happening inside the house. I then contacted [redacted] (the ABC sales rep) and he came over to inspect the water spots. He then said "they're obviously leaks because the whole roof has hail damage." Without looking on the roof or inside the attic for these "leaks" he wanted me to contact insurance right away to ask if he could tarp the whole roof. The person who answered at the agency [redacted] told [redacted] and myself that he had to do whatever it took to stop any further leaking. [redacted] told [redacted] that the whole roof needed to be tarped and she said that if that's what he thought needed to be done to do so. So again, without checking the roof, he made the call for the whole roof to be tarped. This now being the THIRD time he has had the roof be tarped since the claim was placed in the middle of December. The first time being for the initial leak in my daughters room, the second time because the tarp was not placed correctly the first time over the leak. This third time the whole roof instead of just where the "new leaks" were. Somehow my garage got tarped and I never showed him any leaks in there, because there weren't any. Once the adjuster came [redacted] switched his claim with us from hail damage all over the roof to agreeing (with the adjuster) that the spots we saw were from condensation. The adjuster and [redacted] both agreed that the roof was totaled, not because of hail damage but because of the nails that were used all over when tarping the roof. The adjuster said he couldn't pass the whole roof because he was only here for wind damage as per what the claim was initially filed for by ABC. The adjuster found ONE shingle to have wind damage. If [redacted] and Co. would have actually inspected the roof for leaks then the whole roof wouldn't have been tarped since he came to agreeing with the adjuster that the spots were from condensation. So then I thought that because of the excessive nailing and tarps that my roof should be replaced by the people who did the damage, ABC. One time in speaking to [redacted] he claimed to be responsible for the damage done and would do what needed to be done to fix it. I asked for that in writing and he denied to have that done. Later on he said that the whole roof was going to be "fixed" by getting one bundle of shingles and some silicone. Now to me one bundle of shingles and some silicone isn't getting my roof repaired "back to original" like [redacted] had said. Since only ONE shingle had damage. With all the damage shown in the attachments it's visible that there were too many nail holes to simply just silicone. I told him I didn't want that done until I got further opinions. I was then advised by [redacted] from [redacted] Contracting to not let him do that because he could then walk away from the issue at hand. [redacted] said "they (ABC) damaged the roof beyond repair due to all the nails from the tarping". Since then I have had my roof replaced entirely to actually stop any leaking from the nail holes caused by ABC's tarping job. I would like to be reimbursed by ABC for my costs of my new roof. Had it not been for this company I would have only had to replace a shingle for a lot cheaper than what the roof cost me to get done.ATTACHMENTS[redacted] Please see page 2 paragraph 3 of attached insurance claim… “As we discussed on February 23, 2016, you reported wind damage to your roof with interior leaking. Myinvestigation found one wind damaged shingle. There was no storm damage that caused the other interiorleaking. The ice dam is unrelated and handled under another claim. We have allowed temporary repair tocover the one missing shingle. The tarping you had done on the remainder of the roof was not necessary toprevent leaking from a covered loss so that cost is not covered. The nail holes in the roof from the tarping youhad done is also unrelated to the covered wind damage and thus not covered.”[redacted] An email from [redacted] “We found the shingles to be unrepairable due to the amount of nails that had been used on the roof. The roof would require full replacement.“ (four photos in email attachment)[redacted] 5 pictures one from the first time being tarped & four from after the third time the roof was tarped.
Sincerely,
[redacted]
[redacted] /homeowner & [redacted]ere told by [redacted] / agent to tarp entire roof !! This is what we did !! We have an A plus rating with the Revdex.com and have been in business for over 25 years !! We would Never tarp an entire roof without permission from homeowner and insurance co. Abc roofing were Going to go back and do all repairs for no cost to the homeowner. We are not responsible for this roof !!
Initial Business Response /* (1000, 5, 2014/09/24) */
Contact Name and Title: [redacted] / owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We will get everything taken care of for this homeowner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
I need in detail what they are going to do. Like the final amount, the receipt for paid in full and the liability letter. The response wasn't detailed enough.
Final Consumer Response /* (4200, 15, 2014/09/26) */
My husband I are willing to talk. Please call my husband, [redacted] at XXX-XXX-XXXX. I am sorry I did not pick up last night, I was in class.
Final Business Response /* (4000, 17, 2014/09/29) */
I followed the request provided by the home owner to call the cell number listed for [redacted]. I placed that call mid morning on Saturday Sept 27th. I left a voice message and have not been contacted back as of the time of this message. My next step will be to compose a letter with supporting documents and then mail it to the home owner. Please note that since this complaint was filed that the gutter that was of a concern has been replaced.
Consumer Response /* (3000, 24, 2014/12/08) */
Hello! We did received a sort of bill for ABC roofing. However, it was not detailed and within the bill they sent us. In addition, they also included an invoice for us to sign to okay the up charge on some materials. To me, that is very poor practice to do that after all of the work has been completed.
In addition, that invoice they want us to sign is dated 10 days before we even signed our initial contract. Therefore, they completing made up this invoice, we didn't even contact them at that point. So now, I am only will to pay the remaining invoice which is $2328.83, but I have a text from Chris (one of their employees) saying that we can take an additional $100 off from all of the confusion during the whole roofing process. Therefore I am will to pay $2228.83 when ever they would like to have it, but I want a invoice saying paid in full. I am willing to get a lawyer involved if necessary because they are making up invoices prior to us even making a first initial contact of interest in replacing our roof.
Business Response /* (4000, 27, 2014/12/16) */
[redacted] is the manager of the office
And has already contacted the homeowner
This situation will get resolved.
addl info from business:
This is [redacted] from the ABC Roofing office in Huntley. I spoke with both Mr. & Mrs. [redacted] Sunday evening, Dec. 14th. The conversation was brief and to the point.
In response to the [redacted]'s statement that they are willing to pay if we (ABC Roofing) wants the money, my answer is Yes. I stated to both of them that if they want to resolve this matter then they should write the check, place it in an envelope and mail it to our office. Both Mr. & Mrs. [redacted] stated that the check was going to be mailed on Monday Dec. 15th. I informed them that once the check was received and the funds were verified as deposited and the check clears that a paid invoice will be sent to them at that time. As of the time of this message I am awaiting the arrival of their payment.
Thank you, [redacted]
Initial Business Response /* (4000, 11, 2014/09/26) */
We will contact this homeowner and take care of all her problems for her.
Initial Business Response /* (1000, 5, 2014/09/24) */
Contact Name and Title: [redacted] / owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We will get everything taken care of for this homeowner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I need in detail what they are going to do. Like the final amount, the receipt for paid in full and the liability letter. The response wasn't detailed enough.
Final Consumer Response /* (4200, 15, 2014/09/26) */
My husband I are willing to talk. Please call my husband, [redacted] at XXX-XXX-XXXX. I am sorry I did not pick up last night, I was in class.
Final Business Response /* (4000, 17, 2014/09/29) */
I followed the request provided by the home owner to call the cell number listed for [redacted]. I placed that call mid morning on Saturday Sept 27th. I left a voice message and have not been contacted back as of the time of this message. My next step will be to compose a letter with supporting documents and then mail it to the home owner. Please note that since this complaint was filed that the gutter that was of a concern has been replaced.
Consumer Response /* (3000, 24, 2014/12/08) */
Hello! We did received a sort of bill for ABC roofing. However, it was not detailed and within the bill they sent us. In addition, they also included an invoice for us to sign to okay the up charge on some materials. To me, that is very poor practice to do that after all of the work has been completed.
In addition, that invoice they want us to sign is dated 10 days before we even signed our initial contract. Therefore, they completing made up this invoice, we didn't even contact them at that point. So now, I am only will to pay the remaining invoice which is $2328.83, but I have a text from Chris (one of their employees) saying that we can take an additional $100 off from all of the confusion during the whole roofing process. Therefore I am will to pay $2228.83 when ever they would like to have it, but I want a invoice saying paid in full. I am willing to get a lawyer involved if necessary because they are making up invoices prior to us even making a first initial contact of interest in replacing our roof.
Business Response /* (4000, 27, 2014/12/16) */
[redacted] is the manager of the office
And has already contacted the homeowner
This situation will get resolved.
addl info from business:
This is [redacted] from the ABC Roofing office in Huntley. I spoke with both Mr. & Mrs. [redacted] Sunday evening, Dec. 14th. The conversation was brief and to the point.
In response to the [redacted]'s statement that they are willing to pay if we (ABC Roofing) wants the money, my answer is Yes. I stated to both of them that if they want to resolve this matter then they should write the check, place it in an envelope and mail it to our office. Both Mr. & Mrs. [redacted] stated that the check was going to be mailed on Monday Dec. 15th. I informed them that once the check was received and the funds were verified as deposited and the check clears that a paid invoice will be sent to them at that time. As of the time of this message I am awaiting the arrival of their payment.
Thank you, [redacted]
[redacted]/abc roofing sales rep was told by [redacted]homeowner and the insurace agent/[redacted] to completely tarp the entire roof[redacted] met the insurance co. Adjuster to inspect roof damage from hai storm.His conclusion was not enough damage for theinsurance co.To pay for an entire new roof.[redacted]...
and her husband contacted me and wanted abc roofing to pay for a newroof because we damaged the roof from tarping it.I told both homeowners that abc roofing did what was asked to do by [redacted]and her agent [redacted] and that we were not responsible to replace roof !! We would go back and repair entire roof back to original condition for no cost to them .Both homeowners said they did not want this done.[redacted] contacted me another day and askedthe name of my insurace co.I asked her what was the reason for this ? Her reply was we're going to have your insurance co payfor a new roof !! I told her and husband that my insurace co will not be contacted for any reason and that I was very dissapointed in the direction both of them were going with all of this.