ABC Seamless of Billings

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and waiting for their resolution Regards, [redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards, [redacted] Our Response: The problem with the gutters we had was NOT the length of screws It was that we had asked the estimator to make certain that the screws were installed into the rafter tails for structure They were not installed correctly They merely went into the fascia board The fascia board is only nailed into the rafter tails The gutter now has holes in it that are in the incorrect placement regarding the rafter tails The slider window that was scratched was not a 1-inch scratch There are gouges, and many large, deep scratches that exceed inches on three of the window edges Regarding the roof over the bay, the owner and the general manager said that they ALWAYS install a roof over the bay, because their new windows almost never fit exactly to the old roof If that is the case, why now when the work was going to take place, and the payment was made in full, would they tell us that they would normally charge more for the roof The roof, structural and sealed, is also an IMPORTANT WARRANTY REQUIREMENT from Simonton Windows company If that is the case, why would that not have been disclosed at the time of contract, and included in the price? We are not receiving correct information from ABC regarding this About the bay window: When the manager came to put in the original bay that was ordered, it was about four inches too narrow, and two inches too short It was also about four inches not deep enough (projection) We were made aware of this AFTER our window was pulled out and broken in three pieces So, the manager said that he would frame it in while we were at work, and see how we like it He said if we didn't like it, he would order a new larger one to fit better into our existing hole We returned to see our hole boarded up I asked the manager what had happened, and he said that he didn't like the way it looked, and he went ahead and ordered another bay We were told that it would be in within a week and a half, and long story short, it took a little over a month for them to get it in and come install it That is where we have one issue, and the other is the way that it was installed It was not installed properly to Simonton window manufacturer specifications It was not sealed, was not structural, and was not even pushed in to the home completely in place There were also a few other issues that we were told they were going to take care of regarding our other three windows that they installed When they left after installing this bay, I called the next morning (Oct7th), and Deb told me that she was assuming they were finished with the job, because the installers handed her the final paperwork I talked to Deb at 8am on the 7th, after they had finished on the 6th, and she said that she would call me to confirm that they were finished with the job they had left She said she would call by 8:30am It is now the 16th, and I have not heard from Deb, or the installers, stating whether they thought they were finished We had sent two emails the weeks previously stating that we could not wait much longer, because we still had a siding job being held up for the last month due to the window issues We have since installed the windows properly per the manufacturer regulations, and will be requesting a refund from ABC Seamless of Billings

Complaint: [redacted] I am rejecting this response because:Of this part of the last sentence, "followed through from the contract to what are actually the facts." Everything I said in my complaint are factual They have no intent to work this out other then charge me full amount on the contract It was also found out through the home inspection from the buyer of my home that the roof has been leaking Which if they would have done my roof in a timely fashion I wouldn't have this problem to deal with as well Bottom line if they would have done the job in a timely fashion I wouldn't be asking for my deposit back or damage from a leak in the roof I do however agree I have retained an attorney in hopes to remedy the problem quicker as the business had no interest in returning my calls or putting forth any good intention to make it work out

Hello;I just realized that my response to this complaint did not go throughI wrote to you last weekWe are still in the process of completing the contractAs hard as we have tried, we just can't make the [redacted] happy with our workWe will be re­-installing the rain-gutter system we installed on 7/31/This contract was dated 7/9/and we were there on 7/31/to do the gutters and downspoutsThe [redacted] advised us that we did not use long enough screws and that those gutters are therefore not acceptable The [redacted] have another contractor doing their soffit and fasciaWhen all of that is done, our installers will return to do new gutters and they will be installed with longer screws and will catch rafter tailsWe will not charge to the rain-gutter system.We ordered and tried to install a new bay window that was on the contractThe first bay window was not acceptable per the [redacted] , so we re ordered it with some modification from the original orderBecause the new bay has a deeper seat, a small roof was needed.Our installers framed in the little roof and Mr [redacted] said that he would have shingles matching the house installed by his other contractorThere was no charge on the original contract for this roof issue, which would be at least a $chargeWe feel that this little roof cost would offset the price of a inch scratch on the vinyl window we installed for them on 8/28/15.We aren't done with completing the terms of this contractI will notify you when we are doneThank you for your consideration.Deb B***

Complaint: [redacted] I am rejecting this response because: When the workers for ABC Seamless were here they told me personally they would get that piece and finish it up within a few daysI had the young gentleman put it on his paperwork that was signed by him and witnessed by a worker of hisThe ABC Seamless crew were good and polite and know what they were doingWish I could say the same for the communications with the higher upsSo if they would finish the job I would gladly sign off of it and be done with themThey are not an easy company to work with Sincerely, [redacted]