I had an excellent experience with this company! When I called they sent someone out that day to look at the damaged door and give me a price that was lower than all their competitorsHe also made sure my door was on his next truck inThe two gentlemen that came to fix my door were professional and politeThey quickly fixed the door and left it better than before by oiling the springs and tracking to get rid of the awful screeching noiseThey also took the time to explain what they were doing and what type of regular maintenance I should preform to get the longest life out of my doors and showed me how to reprogram the door in the event I decided to change my codeI highly recommend them to anyone looking to have garage door work done!
Mailing address did not match charge card billingBecause of problems with orders in the past, our on-line ordering system tagged an "alert" on this particular orderABC Customer Service Center emailed customer at *** on 6/04/requesting Customer to call toll free because
"additional information is required to complete the processing of (your) order." Since 6/19/an email trail of customer requesting order to be shipped and our customer service center requesting confirmation of shipping addressThis address and phone number was provided by the customer when ordering on-line: *** ** *** *** *** *** ** *** *** *** ABC Stores calls this phone number and was told that there were no *** *** there
To resolve this matter ABC Stores will ship immediately via *** day priority at no chargeAlso, the original shipping fee will not be charged and a 20% discount will be applied to the purchaseThe amount (shipping & 20% discount) is $This amount has been credited to Mr*** charge cardPlease provide ABC Stores with the preferred address for immediate *** deliveryWe apologize for the inconvenience
As we commented on our original reply, we were awaiting for comsumer's confirmation of mailing addressHis original address was a California destintionHowever, home address is in CanadaWithout confirmation of either address, the package was shipped via *** to consumer's Canadian home address
On comments to the Revdex.com on July 24, 2014, comsumer requested a full refundABC Stores will comply and process full refund within hours from 8:AM (HST) July 25, Comsumer may keep the items shipped as a gift
I had an excellent experience with this company! When I called they sent someone out that day to look at the damaged door and give me a price that was lower than all their competitorsHe also made sure my door was on his next truck inThe two gentlemen that came to fix my door were professional and politeThey quickly fixed the door and left it better than before by oiling the springs and tracking to get rid of the awful screeching noiseThey also took the time to explain what they were doing and what type of regular maintenance I should preform to get the longest life out of my doors and showed me how to reprogram the door in the event I decided to change my codeI highly recommend them to anyone looking to have garage door work done!
Mailing address did not match charge card billingBecause of problems with orders in the past, our on-line ordering system tagged an "alert" on this particular orderABC Customer Service Center emailed customer at *** on 6/04/requesting Customer to call toll free because
"additional information is required to complete the processing of (your) order." Since 6/19/an email trail of customer requesting order to be shipped and our customer service center requesting confirmation of shipping addressThis address and phone number was provided by the customer when ordering on-line: *** ** *** *** *** *** ** *** *** *** ABC Stores calls this phone number and was told that there were no *** *** there
To resolve this matter ABC Stores will ship immediately via *** day priority at no chargeAlso, the original shipping fee will not be charged and a 20% discount will be applied to the purchaseThe amount (shipping & 20% discount) is $This amount has been credited to Mr*** charge cardPlease provide ABC Stores with the preferred address for immediate *** deliveryWe apologize for the inconvenience
As we commented on our original reply, we were awaiting for comsumer's confirmation of mailing addressHis original address was a California destintionHowever, home address is in CanadaWithout confirmation of either address, the package was shipped via *** to consumer's Canadian home address
On comments to the Revdex.com on July 24, 2014, comsumer requested a full refundABC Stores will comply and process full refund within hours from 8:AM (HST) July 25, Comsumer may keep the items shipped as a gift
(The consumer indicated he/she ACCEPTED the response from the business.)
I already received the products thank you so much for your time and help.