ABC Tax Service

In response to Mr [redacted] complaint against SiteSearch:Complaint #- "Tried to cancel room but was not given resolution that would not involved being charged regardless..."Please see attachment "Guest Confirmation Receipt, Page 2"On the email receipt that the guest receives it clearly states that all cancellations must be made by 4p EST on 4/24/In addition it also states that a night minimum stay is required for this reservation.This reservation was made on April 10thThe guest had ample time to cancel their reservation before the deadlineAs you can see from Email #and Email #(attached) the guest did not contact us until after the deadline on Thursday April 26thIn addition the guest was asking for a one night stay and the reservation clearly states it must be a night stay.Complaint #- "I was booked under a specific room type but was given another"Please see attached explanation from the General Manager of the Baymont Hotel.Mr [redacted] called the GM and tried to cancel the reservation on the arrival dayThe GM explained it was a night stay and they would be charged for Friday nightMr [redacted] stated that he would not be arriving on Friday night and cancelled his roomMr [redacted] then showed up that night and demanded his room even though he had earlier cancelled itThe hotel only had king rooms available so they gave him that room plus rollaways for his familyMr [redacted] then complained to Wyndham and they agreed to move him for Saturday night even though Baymont would be able to accommodate him in the correct room type Saturday nightWyndham awarded him extra points for his trouble and the Baymont discounted his room from $to $87.50.At no time did any company do anything deceptive or try to pull a "bait and switch." If a hotel guest says they are not arriving until the next day the hotel has no choice but to believe itIf the guest then decides to show up late at night after the room has been cancelled he is lucky if there is even a room available The fact that Mr [redacted] is disputing and asking for a refund of $when he was only charged $for his room (see hotel bill attached) and is asking for a refund over the amount that he paid solidifies that he is using the Revdex.com as a forum to extort money from both the hotel and SiteSearch.Thanks, [redacted] [redacted]

I contacted our bank today after Ms [redacted] calledThe refund process was successful on our end - at this time the release of her funds back into her account is dependent on her bank and the banking institutions Cheng Saetern Office CoordinatorStanley Steemer

Branch manager, [redacted] , called Mrs [redacted] upon receiving the first complaint in our systemNo service was rendered and we apologize for any inconvenience this may have causedMrs [redacted] was offered 20% off her next cleaning service and will be put in our 8-9:a.mwindow to ensure this will not happen again

A full refund of $has been issued, and was credited back on 8/

I apologize for any misunderstanding in our prior responseWe take full responsibility for the cancellation and that is why we are offering the 20% discount for any future service. We are also willing to schedule your next appointment in a window where any delay or cancellation would be minimal or nonexistent

I am rejecting this response because:*** ** *** isn’t showing it on their endI will check back in with Stanley Steemer on TH air Fri if not receivedWil send a confirmation once I get the fundsHappy to close complaint once I see the posted refund

I am rejecting this response because: My service call was cancelled by someone working at Stanley Steemer. I did not cancel my own service call. I also missed hours of pay from my job for nothing. Stanley Steemer is lying to save their own selves

In response to Mr [redacted] complaint against SiteSearch:Complaint #1 -  "Tried to cancel room but was not given resolution that would not involved being charged regardless..."Please see attachment "Guest Confirmation Receipt, Page 2". On the email receipt that the guest receives it clearly...

states that all cancellations must be made by 4p EST on 4/24/18. In addition it also states that a 2 night minimum stay is required for this reservation.This reservation was made on April 10th. The guest had ample time to cancel their reservation before the deadline. As you can see from Email #1 and Email #2 (attached) the guest did not contact us until after the deadline on Thursday April 26th. In addition the guest was asking for a one night stay and the reservation clearly states it must be a 2 night stay.Complaint #2 - "I was booked under a specific room type but was given another. "Please see attached explanation from the General Manager of the Baymont Hotel.Mr [redacted] called the GM and tried to cancel the reservation on the arrival day. The GM explained it was a 2 night stay and they would be charged for Friday night. Mr [redacted] stated that he would not be arriving on Friday night and cancelled his room. Mr [redacted] then showed up that night and demanded his room even though he had earlier cancelled it. The hotel only had king rooms available so they gave him that room plus rollaways for his family. Mr [redacted] then complained to Wyndham and they agreed to move him for Saturday night even though Baymont would be able to accommodate him in the correct room type Saturday night. Wyndham awarded him extra points for his trouble and the Baymont discounted his room from $124.99 to $87.50.At no time did any company do anything deceptive or try to pull a "bait and switch." If a hotel guest says they are not arriving until the next day the hotel has no choice but to believe it. If the guest then decides to show up late at night after the room has been cancelled he is lucky if there is even a room available.    The fact that Mr [redacted] is disputing and asking for a refund of  $295 when he was only charged $87.50 for his room (see hotel bill attached) and is asking for a refund over the amount that he paid solidifies that he is using the Revdex.com as a forum to extort money from both the hotel and SiteSearch.Thanks,
[redacted]                               
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I contacted our bank today after Ms. [redacted] called. The refund process was successful on our end - at this time the release of her funds back into her account is dependent on her bank and the banking institutions.  Cheng Saetern Office CoordinatorStanley Steemer

After further investigation on this matter; my technicians arrived on 10/12/17 as our custom we do a first walk through and probe questions on what our customer concerns.  She pointed out that her laminate floor in the living room was warped due to a water damage that she...

previously had (technicians not sure if the water damage was in this particular area of the house, living room) she proceeded to say that due to her kids and animals spilling stuff on her laminate floor.  Technicians continue to proceed with the walk through with her tile floor. Her main concern was a haze that she had on her laminate and tile floor, she also told my technician that she also color sealed the grout lines herself (this was discovered due to the technicians probing questions so they could identify where the haze come from and so they could know how to service her and give her a great cleaning). Prior to starting they explained to the customer about our process on cleaning the laminate floors that they could not clean it with the regular process which is with a wood machine and that they would have to clean it by hand/mop.  After all was done a final walk through she replied to my technicians that she was satisfied.  She called for a courtesy call for 10/13/17.  So I sent out my lead technician with one of the original crew and they proceeded with our normal ritual and the lead technician did notice a haze on the laminate floor but none on the tile floor.  He explain what they were about to do and proceeded with the courtesy, not once did she complained about the laminate floor being warped while they cleaned.  After they were done a final walk through was done and she replied that she was satisfied and they asked again and she said everything look fine.

Branch manager, [redacted], called Mrs. [redacted] upon receiving the first complaint in our system. No service was rendered and we apologize for any inconvenience this may have caused. Mrs. [redacted] was offered 20% off her next cleaning service and will be put in our 8-9:30 a.m. window to ensure...

this will not happen again.