Good morning, this customer hired our company to provide services for his two eventsWe provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to our offices.There were a couple of errors on our end such as an accidental double charge, but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receiptsWe feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as wellUnfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customerWe can only give refunds if our company was unable to provide services for the customers entire eventWe informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take placeWe also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire eventWe also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not apply Following denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signedThe representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time Attached is a copy of the signed contractBest Regards J [redacted] President Alliance United Parking Systems LLC/ABC Valet
Good morning, this customer hired our company to provide services for his two events.
We provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to...
our offices.There were a couple of errors on our end such as an accidental double charge, but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receipts.
We feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as well. Unfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customer. We can only give refunds if our company was unable to provide services for the customers entire event. We informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take place. We also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire event. We also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not apply.
Following denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signed. The representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time.
Attached is a copy of the signed contract.
Best Regards
J[redacted]
President
Alliance United Parking Systems LLC/ABC Valet
Good morning, this customer hired our company to provide services for his two eventsWe provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to our offices.There were a couple of errors on our end such as an accidental double charge, but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receiptsWe feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as wellUnfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customerWe can only give refunds if our company was unable to provide services for the customers entire eventWe informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take placeWe also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire eventWe also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not apply Following denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signedThe representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time Attached is a copy of the signed contractBest Regards J [redacted] President Alliance United Parking Systems LLC/ABC Valet
Hello, Attached is proof that we paid the damage claim reported by the customer B [redacted] ***Please review and get back to us Thank you!
Hello,
Attached is proof that we paid the damage claim reported by the customer B[redacted]. Please review and get back to us.
Thank you!
Good morning, this customer hired our company to provide services for his two events.
We provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to...
our offices.There were a couple of errors on our end such as an accidental double charge, but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receipts.
We feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as well. Unfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customer. We can only give refunds if our company was unable to provide services for the customers entire event. We informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take place. We also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire event. We also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not apply.
Following denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signed. The representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time.
Attached is a copy of the signed contract.
Best Regards
J[redacted]
President
Alliance United Parking Systems LLC/ABC Valet