I found both the 5/6/and 5/13/email in my spam folder First ti me this has ever happened I have always gotten emails from you same day I have reentered the applicable address into my approval list to prevent from happening in the futureI have discussed with our Service Manager John K [redacted] and we have reviewed the paper work The customer did sign the pre service authorization for us to diaog the vehicle Diaog fee is $We also found a GM Case on the issue and had already been trying to recontact the customer based on the GM Case request No response to our phone calls from either number We are still researching details of the visit and any phone calls after check in that may have taken placeJohn K***, Service Manager, is calling customer now to offer: explanation, Refund of the charges for oil change and offer appointment with a loaner vehicle for a reevaluation of the vehicle to see if we can find any other issues that may be related to that that we did find I will advise status of our efforts to take care of this situation for the customer We will make every effort to assist and satisfy this complaint and further assist the customer with their automotive needs Thank you for the phone call reminderJohn E B [redacted] President and Executive Manager - Heritage Chevrolet - [redacted]
I found both the 5/6/and 5/13/email in my spam folder First ti me this has ever happened I have always gotten emails from you same day I have reentered the applicable address into my approval list to prevent from happening in the futureI have discussed with our Service Manager John K [redacted] and we have reviewed the paper work The customer did sign the pre service authorization for us to diaog the vehicle Diaog fee is $We also found a GM Case on the issue and had already been trying to recontact the customer based on the GM Case request No response to our phone calls from either number We are still researching details of the visit and any phone calls after check in that may have taken placeJohn K***, Service Manager, is calling customer now to offer: explanation, Refund of the charges for oil change and offer appointment with a loaner vehicle for a reevaluation of the vehicle to see if we can find any other issues that may be related to that that we did find I will advise status of our efforts to take care of this situation for the customer We will make every effort to assist and satisfy this complaint and further assist the customer with their automotive needs Thank you for the phone call reminderJohn E B [redacted] President and Executive Manager - Heritage Chevrolet - [redacted]