ABCO Plumbing & Heating Inc

Initial Business Response /* (1000, 8, 2016/01/26) */
We did not receive your letter until January 18, 2016, so that is why we did not respond by 01/19/
When Mr*** contacted me, he was told that it typically would not take more than hour minutes, plus one-way drive time I told
my tech that I would refund him $45, and then mistakenly forgot to send him the check It wasn't intentional, just an unfortunate oversight on my part
After I heard that Mr*** was upset that he did not receive a refund check, and had also asked if we could snake his drain, I told my tech that we would only charge him $for the drain snaking, which is $less than the minimal charge of $150; this amount is right in line with industry standard in our region, which is is $3.00/foot, minimum of feet - $
We resolved the issue I sent Mr*** a check dated 1/19/for $80.00, as he requested
Thank you,
ABCO Plumbing & Heating, Inc
***copied and pasted from email
Initial Consumer Rebuttal /* (2000, 10, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a check for overcharge

Initial Business Response /* (1000, 8, 2016/01/26) */
We did not receive your letter until January 18, 2016, so that is why we did not respond by 01/19/
When Mr*** contacted me, he was told that it typically would not take more than hour minutes, plus one-way drive timeI told
my tech that I would refund him $45, and then mistakenly forgot to send him the checkIt wasn't intentional, just an unfortunate oversight on my part
After I heard that Mr*** was upset that he did not receive a refund check, and had also asked if we could snake his drain, I told my tech that we would only charge him $for the drain snaking, which is $less than the minimal charge of $150; this amount is right in line with industry standard in our region, which is is $3.00/foot, minimum of feet - $
We resolved the issueI sent Mr*** a check dated 1/19/for $80.00, as he requested
Thank you,
ABCO Plumbing & Heating, Inc
***copied and pasted from email
Initial Consumer Rebuttal /* (2000, 10, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a check for overcharge