This business is run by con men/thieves. I went to Royal Gems because of an add I
received in the mail. The add said "repairs done while you wait", so I went in with a pair of 100 year old apple green jade earrings to have a link replaced on one of the earrings. The jewelry repairman (Harry) said he needed "needed to make gold wire",
so I would have to leave both earrings for comparison.
Upon picking up, much later than promised, the jade from my family heirloom earrings with fake jade in a
completely different color. I immediately brought this up to the manager (Mitch), and his immediate response was "it's your word against mine".
On 11/16 Mitch continues to deny swapping out my "real jade" for the fake jade,
yet he told police & myself he would exchange for "better jade". I only want my original jade so I am taking him to small claims court. These con men can be very charming in store, but truth is they are cheats. they had me pay first with the assumption the repair would be done in front of me.
This business is run by con men/thieves. I went to Royal Gems because of an add I
received in the mail. The add said "repairs done while you wait", so I went in with a pair of 100 year old apple green jade earrings to have a link replaced on one of the earrings. The jewelry repairman (Harry) said he needed "needed to make gold wire",
so I would have to leave both earrings for comparison.
Upon picking up, much later than promised, the jade from my family heirloom earrings with fake jade in a
completely different color. I immediately brought this up to the manager (Mitch), and his immediate response was "it's your word against mine".
On 11/16 Mitch continues to deny swapping out my "real jade" for the fake jade,
yet he told police & myself he would exchange for "better jade". I only want my original jade so I am taking him to small claims court. These con men can be very charming in store, but truth is they are cheats. they had me pay first with the assumption the repair would be done in front of me.