From: [redacted] Sent: Wednesday, December 17, 10:AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Revdex.com Case # [redacted] - Hub Buick Hyundai/Suzuki Dear Revdex.com representative, The warranty was cancelled and a refund for the entire value of this warranty was sent to the financial institution financing this vehicle since the warranty is part of the loan obtained for this vehicleThanks, [redacted] Hub Auto Group [redacted]
Dear Mrs. [redacted],
I am sorry that you had to go through this with our vender please call me and I will take care of this matter immediately.
thanks
Mark [redacted]
Dear [redacted],
I am sorry for the error in evaluating your vehicle which was done by our third party marketing company in which they booked your car based on 2013 limited Tuscan with all accessories, we take our customer complaint seriously and try our best to resolve all issues to the best we can, the fact of the matter you bought this car brand new in 2013 for $22,500 before rebate, at one point Hyundai was offering $1500 total rebate on this base GLS model which makes it $21,000 before tax title and license, and your claim that our marketing company is offering you $22,800 for this two year old used car, if this is the case we would be completely out of business, you stated to me over the phone that you want to buy the new 2015 Hyundai Tuscan with all the added features and an MSRP $5000 over the 2013 model you own and pay only $2000, I know you are very intelligent lady and you know the math does not add up at all. I am willing to work with you but I am not anywhere close to your numbers. You told me over the phone that you are very happy with your 2013 Tuscan and all you need is a backup camera, I told you I can help you with labor and I also told you this particular accessary (rear view mirror) comes with home link and compass as part of this Hyundai accessary. To me it seems it is not just the value of your car it is also the value of our car and that is why we cannot come to terms. My offer still stand to trade you out of your car to 2015 [redacted] with back up camera and only $6000 trade difference.
Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted] Sent: Wednesday, December 17, 2014 10:42 AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Revdex.com Case # [redacted] - Hub Buick Hyundai/Suzuki Dear Revdex.com representative, The warranty was cancelled and...
a refund for the entire value of this warranty was sent to the financial institution financing this vehicle since the warranty is part of the loan obtained for this vehicle. Thanks, [redacted] Hub Auto Group [redacted]
Dear Revdex.com representative,
Thank you for bringing this matter to my attention, I spoke with [redacted] at length we had a long good conversation. [redacted] bought her current car from our dealership two years ago, she bought it for $22,500 before rebates, this is the base Hyundai Tuscan GLS before any...
rebates, the offer was sent out to [redacted] by our third party marketing company was for $22,800 which is $300 over what she originally bought it for, the Marketing company booked her car based on 2013 limited loaded with all option. [redacted] is extremely happy with her car, all she needed is a backup camera, and we are trying to find out if it is possible to add a backup camera to her car.
Please feel free to contact me any time.
Thanks,
From: [redacted] Sent: Wednesday, December 17, 10:AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Revdex.com Case # [redacted] - Hub Buick Hyundai/Suzuki Dear Revdex.com representative, The warranty was cancelled and a refund for the entire value of this warranty was sent to the financial institution financing this vehicle since the warranty is part of the loan obtained for this vehicleThanks, [redacted] Hub Auto Group [redacted]
Dear Mrs. [redacted],
I am sorry that you had to go through this with our vender please call me and I will take care of this matter immediately.
thanks
Mark [redacted]
Dear [redacted],
I am sorry for the error in evaluating your vehicle which was done by our third party marketing company in which they booked your car based on 2013 limited Tuscan with all accessories, we take our customer complaint seriously and try our best to resolve all issues to the best we can, the fact of the matter you bought this car brand new in 2013 for $22,500 before rebate, at one point Hyundai was offering $1500 total rebate on this base GLS model which makes it $21,000 before tax title and license, and your claim that our marketing company is offering you $22,800 for this two year old used car, if this is the case we would be completely out of business, you stated to me over the phone that you want to buy the new 2015 Hyundai Tuscan with all the added features and an MSRP $5000 over the 2013 model you own and pay only $2000, I know you are very intelligent lady and you know the math does not add up at all. I am willing to work with you but I am not anywhere close to your numbers. You told me over the phone that you are very happy with your 2013 Tuscan and all you need is a backup camera, I told you I can help you with labor and I also told you this particular accessary (rear view mirror) comes with home link and compass as part of this Hyundai accessary. To me it seems it is not just the value of your car it is also the value of our car and that is why we cannot come to terms. My offer still stand to trade you out of your car to 2015 [redacted] with back up camera and only $6000 trade difference.
Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted] Sent: Wednesday, December 17, 2014 10:42 AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Revdex.com Case # [redacted] - Hub Buick Hyundai/Suzuki Dear Revdex.com representative, The warranty was cancelled and...
a refund for the entire value of this warranty was sent to the financial institution financing this vehicle since the warranty is part of the loan obtained for this vehicle. Thanks, [redacted] Hub Auto Group [redacted]
Dear Revdex.com representative,
Thank you for bringing this matter to my attention, I spoke with [redacted] at length we had a long good conversation. [redacted] bought her current car from our dealership two years ago, she bought it for $22,500 before rebates, this is the base Hyundai Tuscan GLS before any...
rebates, the offer was sent out to [redacted] by our third party marketing company was for $22,800 which is $300 over what she originally bought it for, the Marketing company booked her car based on 2013 limited loaded with all option. [redacted] is extremely happy with her car, all she needed is a backup camera, and we are trying to find out if it is possible to add a backup camera to her car.
Please feel free to contact me any time.
Thanks,
Mark O[redacted]
General Manager
hub Hyundai