Hello, the said car did arrive dismantled and ended up costing $2,due to needing a Valve Job After the work was done and the car was road tested, there was no check engine light and ran fine On the vehicle’s 2nd visit, we never did mention that the car needed Cam and Crank Sensors, but did need a camshaft actuator The diagnosis of the other shops was a visual check and not a thorough mechanical check The customer authorized the work to do the camshaft actuator, and after 30-minutes called back and stopped the work We ended up cleaning the actuator just to get the customer going, and temporarily resolve the issue for the customer, however; the customer refused to pay the diagnostic feeweeks has gone by since we have last spoken to the customer Out of the days the customer mentioned, the vehicle was only here for about working days The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves We understand the customer is frustrated, but it should be towards the other shop The camshaft actuator is damaged internally, and needs to be replaced
Hello, the shop (*** ***) brought the vehicle here and not the customer; we are not aware of what the conversation was between the customer and *** ***. The customer stated the car was in the shop for days, during that time we had it for about a week. It is hard to distinguish what happened to the engine and why the valves were bent; it could have been due to age, mileage, or staff at the other shopThe car arrived and would not run due to engine problems; after diagnosing those problems we only saw a solution to resolve that problem. Abe’s has a good reputation for the good quality of work, and the word of mouth is out there, if you want the car repaired right, it’s at Abe’s Complete Auto. We are the sublet repair shop for *** *** and many other shops, any letters and demands should be towards *** ***. We did NOT do the engine bearings, but a valve job. We did not tell the customer the car needed the cam and crank sensors, but did need a camshaft actuator. The warranty applies to only repairs that were done on the car at our shopThank You
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[[Hello, first of all this is the first time I learn that I had a valve job done on my carI was told that they changed the engine bearingsWhen I brought the car to *** *** *** for checkup it was on good running conditionsI don`t think you could drive a car with a broken or bent valve! The valve was bent after the new timing belt was put onI just discovered that I paid for a service my car didn`t had problems with at first hand (bent valve)The check engine light come on miles away from the garage I didn't wanted to take the car back the same day because when I got the car they were closingI took my car to a mechanic near my house and I was told the code on my car computer is timing belt relatedI took the car back to Abe's Complete Auto Service next dayI asked about the warranty policy and I was told the car is under warranty as long as it doesn't pass the mile from the time the repair was doneI ask them what the problem wasAbe's Complete Auto Service manager told me that the car needed a Crank and a camshaft sensor and they would fix those for me for $I had an emergency overseas; when I came back I had both sensors changed with a differentmechanic. The check engine light was always on; I took my car back to Abe's Complete Auto ServiceI told them what happened, they said the car needs a camshaft actuator and not the sensors; and that it would cost $to fix the carAbe's Complete Auto Service denies doing any timing belt work on my car; even though, the attached receipt show that I was charged for timing belt and even for towing the car from the first shopThe reason I refused to pay the so said diagnostic fee is that I paid $for a job that my car didn't need and the car was still under warrantyThe code on my cars computer is timing belt relatedThe Reason I called and stopped the work is that I lost trust on what I was told; I couldn’t believe what I am told anymoreLike Abe's Complete Auto Service said in their first response: "The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves"I am only wondering why should I pay for repairs to damages that were not on my carWhy should I pay for someone else mistakeI paid $to Abe's Complete Auto Service and I do have receipt of all said done work on my car. [
Regards,
*** ***
Hello, the said car did arrive dismantled and ended up costing $2,due to needing a Valve Job After the work was done and the car was road tested, there was no check engine light and ran fine On the vehicle’s 2nd visit, we never did mention that the car needed Cam and Crank Sensors,
but did need a camshaft actuator The diagnosis of the other shops was a visual check and not a thorough mechanical check The customer authorized the work to do the camshaft actuator, and after 30-minutes called back and stopped the work We ended up cleaning the actuator just to get the customer going, and temporarily resolve the issue for the customer, however; the customer refused to pay the diagnostic feeweeks has gone by since we have last spoken to the customer Out of the days the customer mentioned, the vehicle was only here for about working days The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves We understand the customer is frustrated, but it should be towards the other shop The camshaft actuator is damaged internally, and needs to be replaced
Hello, the said car did arrive dismantled and ended up costing $2,due to needing a Valve Job After the work was done and the car was road tested, there was no check engine light and ran fine On the vehicle’s 2nd visit, we never did mention that the car needed Cam and Crank Sensors, but did need a camshaft actuator The diagnosis of the other shops was a visual check and not a thorough mechanical check The customer authorized the work to do the camshaft actuator, and after 30-minutes called back and stopped the work We ended up cleaning the actuator just to get the customer going, and temporarily resolve the issue for the customer, however; the customer refused to pay the diagnostic feeweeks has gone by since we have last spoken to the customer Out of the days the customer mentioned, the vehicle was only here for about working days The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves We understand the customer is frustrated, but it should be towards the other shop The camshaft actuator is damaged internally, and needs to be replaced
Hello, the shop (*** ***) brought the vehicle here and not the customer; we are not aware of what the conversation was between the customer and *** ***. The customer stated the car was in the shop for days, during that time we had it for about a week. It is hard to distinguish what happened to the engine and why the valves were bent; it could have been due to age, mileage, or staff at the other shopThe car arrived and would not run due to engine problems; after diagnosing those problems we only saw a solution to resolve that problem. Abe’s has a good reputation for the good quality of work, and the word of mouth is out there, if you want the car repaired right, it’s at Abe’s Complete Auto. We are the sublet repair shop for *** *** and many other shops, any letters and demands should be towards *** ***. We did NOT do the engine bearings, but a valve job. We did not tell the customer the car needed the cam and crank sensors, but did need a camshaft actuator. The warranty applies to only repairs that were done on the car at our shopThank You
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[[Hello, first of all this is the first time I learn that I had a valve job done on my carI was told that they changed the engine bearingsWhen I brought the car to *** *** *** for checkup it was on good running conditionsI don`t think you could drive a car with a broken or bent valve! The valve was bent after the new timing belt was put onI just discovered that I paid for a service my car didn`t had problems with at first hand (bent valve)The check engine light come on miles away from the garage I didn't wanted to take the car back the same day because when I got the car they were closingI took my car to a mechanic near my house and I was told the code on my car computer is timing belt relatedI took the car back to Abe's Complete Auto Service next dayI asked about the warranty policy and I was told the car is under warranty as long as it doesn't pass the mile from the time the repair was doneI ask them what the problem wasAbe's Complete Auto Service manager told me that the car needed a Crank and a camshaft sensor and they would fix those for me for $I had an emergency overseas; when I came back I had both sensors changed with a differentmechanic. The check engine light was always on; I took my car back to Abe's Complete Auto ServiceI told them what happened, they said the car needs a camshaft actuator and not the sensors; and that it would cost $to fix the carAbe's Complete Auto Service denies doing any timing belt work on my car; even though, the attached receipt show that I was charged for timing belt and even for towing the car from the first shopThe reason I refused to pay the so said diagnostic fee is that I paid $for a job that my car didn't need and the car was still under warrantyThe code on my cars computer is timing belt relatedThe Reason I called and stopped the work is that I lost trust on what I was told; I couldn’t believe what I am told anymoreLike Abe's Complete Auto Service said in their first response: "The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves"I am only wondering why should I pay for repairs to damages that were not on my carWhy should I pay for someone else mistakeI paid $to Abe's Complete Auto Service and I do have receipt of all said done work on my car. [
Regards,
*** ***
Hello, the said car did arrive dismantled and ended up costing $2,due to needing a Valve Job After the work was done and the car was road tested, there was no check engine light and ran fine On the vehicle’s 2nd visit, we never did mention that the car needed Cam and Crank Sensors,
but did need a camshaft actuator The diagnosis of the other shops was a visual check and not a thorough mechanical check The customer authorized the work to do the camshaft actuator, and after 30-minutes called back and stopped the work We ended up cleaning the actuator just to get the customer going, and temporarily resolve the issue for the customer, however; the customer refused to pay the diagnostic feeweeks has gone by since we have last spoken to the customer Out of the days the customer mentioned, the vehicle was only here for about working days The damage has been done prior to any repairs being performed here, and we only rectified those damages; which were the bent valves We understand the customer is frustrated, but it should be towards the other shop The camshaft actuator is damaged internally, and needs to be replaced