Please see the attached response provided by the business:"To Whom it may concern, This letter is in regards to a complaint I receivedID # [redacted] on 8/26/16.The customer purchased a phone from my store and returned after two weeks stating she was having issues with the phoneI went thorough all the in store trouble shooting but was unable at any point to find a problem with this phoneFinally, I tried a hard reset on the phone though I could not find anything wrong with the phone, I would mail it to the manufacturer, and they'd be able to do further trouble shootingIf need be they'd send out a replacementUnfortunately, she'd be without that phoneShe asked me to provide her with a phone to use in the meantime, but this is not something we offer or have availableShe then became upset and demanded that I replace the phone in store or refund her moneyIf a customer buys a phone and has issues with it (that I can find, duplicate, see) I replace it in store within two weeksAfter two weeks, or if I cannot find anything wrong with it a manufacturer's replacement is all I can offerWe handle the process, pay the shipping, and contact the customer once it's backBut we do not provider "loaner" phonesWe have a sign clearly posted that we do not offer refundsWe do our best to handle all/any issues for out customers, and in this case I did what I could doWe cannot provide a phone to use in the meantime, I am still more than willing to handle the warranty process for herOr, I can provide her the information she needs to mail the phone back herself if she does not have it.Sincerely,Adam A.Abe's Wireless"
Please see the attached response provided by the business:"To Whom it may concern, This letter is in regards to a complaint I receivedID #*** on 8/26/16.The customer purchased a phone from my store and returned after two weeks stating she was having issues with the phoneI went thorough
all the in store trouble shooting but was unable at any point to find a problem with this phoneFinally, I tried a hard reset on the phone though I could not find anything wrong with the phone, I would mail it to the manufacturer, and they'd be able to do further trouble shootingIf need be they'd send out a replacementUnfortunately, she'd be without that phoneShe asked me to provide her with a phone to use in the meantime, but this is not something we offer or have availableShe then became upset and demanded that I replace the phone in store or refund her money. If a customer buys a phone and has issues with it (that I can find, duplicate, see) I replace it in store within two weeksAfter two weeks, or if I cannot find anything wrong with it a manufacturer's replacement is all I can offerWe handle the process, pay the shipping, and contact the customer once it's backBut we do not provider "loaner" phonesWe have a sign clearly posted that we do not offer refunds. We do our best to handle all/any issues for out customers, and in this case I did what I could doWe cannot provide a phone to use in the meantime, I am still more than willing to handle the warranty process for herOr, I can provide her the information she needs to mail the phone back herself if she does not have it.Sincerely,Adam A.Abe's Wireless"
Please see the attached response provided by the business:"To Whom it may concern, This letter is in regards to a complaint I receivedID # [redacted] on 8/26/16.The customer purchased a phone from my store and returned after two weeks stating she was having issues with the phoneI went thorough all the in store trouble shooting but was unable at any point to find a problem with this phoneFinally, I tried a hard reset on the phone though I could not find anything wrong with the phone, I would mail it to the manufacturer, and they'd be able to do further trouble shootingIf need be they'd send out a replacementUnfortunately, she'd be without that phoneShe asked me to provide her with a phone to use in the meantime, but this is not something we offer or have availableShe then became upset and demanded that I replace the phone in store or refund her moneyIf a customer buys a phone and has issues with it (that I can find, duplicate, see) I replace it in store within two weeksAfter two weeks, or if I cannot find anything wrong with it a manufacturer's replacement is all I can offerWe handle the process, pay the shipping, and contact the customer once it's backBut we do not provider "loaner" phonesWe have a sign clearly posted that we do not offer refundsWe do our best to handle all/any issues for out customers, and in this case I did what I could doWe cannot provide a phone to use in the meantime, I am still more than willing to handle the warranty process for herOr, I can provide her the information she needs to mail the phone back herself if she does not have it.Sincerely,Adam A.Abe's Wireless"
Please see the attached response provided by the business:"To Whom it may concern, This letter is in regards to a complaint I receivedID #*** on 8/26/16.The customer purchased a phone from my store and returned after two weeks stating she was having issues with the phoneI went thorough
all the in store trouble shooting but was unable at any point to find a problem with this phoneFinally, I tried a hard reset on the phone though I could not find anything wrong with the phone, I would mail it to the manufacturer, and they'd be able to do further trouble shootingIf need be they'd send out a replacementUnfortunately, she'd be without that phoneShe asked me to provide her with a phone to use in the meantime, but this is not something we offer or have availableShe then became upset and demanded that I replace the phone in store or refund her money. If a customer buys a phone and has issues with it (that I can find, duplicate, see) I replace it in store within two weeksAfter two weeks, or if I cannot find anything wrong with it a manufacturer's replacement is all I can offerWe handle the process, pay the shipping, and contact the customer once it's backBut we do not provider "loaner" phonesWe have a sign clearly posted that we do not offer refunds. We do our best to handle all/any issues for out customers, and in this case I did what I could doWe cannot provide a phone to use in the meantime, I am still more than willing to handle the warranty process for herOr, I can provide her the information she needs to mail the phone back herself if she does not have it.Sincerely,Adam A.Abe's Wireless"