Abed's Auto Sales

[redacted] purchased a [redacted] from Abeds Auto Sales on February 2nd The vehicle was being bought as is with no warranty, clearly stated on multiple forms with the buyers signature on them [redacted] came and test drove the vehicle prior to putting a $deposit on itThe deposit was verbally stated by the salesperson as being nonrefundableAt the time the deposit was put down on the vehicle it drove well enough for the customer to want to leave a $deposit on it, I find it hard to believe that now all these things are wrong with itThe customer then contacted us stating that her father had purchased her another car and she no longer wanted the impala she had put the deposit on a week priorI told her via [redacted] message that the deposit was nonrefundable, and she could not get it backI told her she did not have to finish purchasing the vehicle but she would forfeit the deposit she left on itI stated to her that we had turned down potential sales saying the car was already sold, while waiting for her to come up with the rest of the money for the vehicleShe then stated that she would just finish buying the car rather than losing her deposit I also have messages via [redacted] between the two of usAlso the customer falsely stated the salesperson as [redacted] , he was not the salesperson that sold her the vehicleThe vehicle in question is years old with over 160k miles on it, it was used being sold as is with no warrantyBeing that it is an older vehicle sometimes small unfortunate things go wrongThat is beyond our controlAlso sometimes on vehicles when they hit a certain mileage the check engine light comes on, that does not always mean something is wrong with the carThe customer did contact me and let me know that the battery she had died, so I offered to give her another one, I then soon found out she went ahead and bought one herself instead of letting me replace the one she hadThe customer claims she put an alternator, water pump, as well as a fuel pump on the vehicle, but she test drove the vehicle prior to purchasing itSo I do not think all these tings were wrong with itNobody bullied her into buying the vehicle, she chose to buy it with her own free willIf the vehicle was so bad when she looked at it, she would have never bought itIt all seems a little weird to me that after the customer stated that her father had already bought her a vehicle that all these things are wrong with the one with the one we sold herIt sounds to me that saying all these things were wrong with this vehicle was a way she thought she could get her money backShe stated she had no need for two cars, so we suggested to sell whichever one she didn't wantPlease note that we do not do any mechanical work ourselves on our vehicles, they all go to well known mechanics for all inspections, oil changes, and any other work that needs to be done to themSo there is no way we have anything to do with what goes wrong with any vehiclesThe oil was changed when the vehicle was inspectedEverything that went wrong with this vehicle was small unfortunate things but when you buy a $vehicle that is years old with over 160K miles on it, small things can go wrongWe would never sell a vehicle that we knew something was wrong with itAll the vehicles are inspected and anything that needs to be done to them is done before being soldThe buyers all have the option to test drive as well as to bring their mechanic or anyone else to check out the vehicle prior to purchasing itIt is their choice to do so or not to do soI did state to the customer that I would replace the window motors for her, but I never heard back from her until nowThe car was advertised as running good which it did, it ran well enough that she had to have it and for her to put a deposit in the vehicle, then to come back and purchase it a week or so laterOnce again [redacted] was not the salesperson, so how did he lie to get a sale?? The customer test drove the vehicle, loved it, put a deposit on it, then went home to find out her father purchased her another vehicle then did not want this one anymoreThis all seems a little off to meLong story short the vehicle was bought as is with no warranty, and ran fine when purchasedWe do not know what happened to the vehicle when it left the lot, therefore I do not feel as though we are responsible for anything

I gentleman from the company called and stated that the consumer bought the car and the title was sent from the auction back to the seller and then back to the companyThe company did get the title late but it was sent to the consumer before the day tags were upThe inspector told the company to put new tires on the front of the car which they did but were not told the back tires were badThe car was purchased "As Is" without a warranty

*** *** purchased a *** *** *** from us Abed's Auto sales on March 5th, 2015. The vehicle was $plus the $processing fee for a total of $She paid $and we financed
the remainder of the amount $for months of $a month to help the customer outShe asked us when she purchased the vehicle would their be a lien on the vehicle because she did not want to get full coverage when she only owed $leftWe stated to her that their would be a lien on the vehicle but we would not require her to get full coverage because the amount owed was only $She proceeded to get liability insurance. Take note that her payments are due on the 1st of every monthMay 1st came and went and her payment was not made and no one had heard from her. My sister *** reached out and called her on May 4th about the payment and she stated that the vehicle had been involved in a hit and run and was totaled, we were never informed of this until we called herShe said felt she did not need to make the payment because she did not have the car and that it was totaled and she couldn't drive it. Both my sister and I talked to her that day and told her that she had to make the payment regardless whether she had the car or notWe reminded her that there are late fees per day for every day she is lateShe proceeded to tell us she did not have the extra money to pay the late feeWe decided to wave her late fees to help her outShe came in that same day and paid her paymentOn May 14th *** called the business and said she needed the title for the insurance company, my salesperson *** stated to her that the title had a lien on it and she needed to talk to the insurance company before she handed the title over to herMy salesperson called the insurance representative immediately after talking to *** but got no answer and left a voicemail to be called backAround 5pm that evening my sister who is also the salesperson ***, my mother and my younger brother were at the dealership when *** pulled up and walked in the doorThey greeted her and she asked for the title, my sister told her we have the title but their is indeed a lien on it and the insurance rep did not answer when she called her and was awaiting a call back*** immediately got very disrespectful cussing at both my sister and mother, clapping her hands and stomping her feetThey were trying to explain to her about the title and why their was a lien on it but *** was to busy cussing and fussing they could not talk to her. My salesperson did in fact said "don't let me get rude" because this is our business and she was being as professional as she could with someone cussing and acting so disrespectful to everyone thereShe was getting so uncontrollably rude they stated they were going to call the cops on her if she didn't leave*** asked for my fathers phone number who she stated as the owner which he is notMy sister stated to her that she would not give her his personal cell phone number, she could either wait for him to get to the dealership or call the company numberWe do not have to give out personal numbers for any reason. As she was leaving a potential customer was coming in the door so she told him "I wouldn't buy anything from them, everything they have is junk and they are liars"My sister did tell her if she didn't leave immediately we would get her for slanderThat same night *** posted about us on *** and talking to several people about the business calling us liars and saying for no one to buy anything from us because everything is junk and we were not a dealership but a "junk high priced car lot." We have all the messages to prove what was said. Both libel and slander laws were broke during this whole process, verbally and written remarks with proof of bothThis is very disrespectful as we have done nothing wrongWe have done nothing but try to help her out from day oneShe in fact bought one of the cheapest vehicles we had on the lot and it drove perfect up until she totaled it, then wanted to bad mouth us as a business and the vehicleWe would not give anyone a title without a lien on it owing any amount of moneyThe title had a lien on it when she got it and went to the *** that's why the *** took the title and sent it back to us after she got her tags and paid her fees! We have a copy of the title with the lien on it that she took to the *** as well as the current title with Abed's Auto Sales as the lienholderThere is no wrongdoing on our part, the contract is legally validShe misunderstood what was said about there being a lienWe have many, many happy customers who have cars that drive great thanks to usWe are never disrespectful to anyoneWe love our customers and respect and appreciate them very muchWe have dealt with the insurance company over this matter already and they are taking care of it, when owing money on a vehicle and there being a lien on it the insurance company nor the buyer does not receive the title clear of liens until the car is 100% paid offThe title will be given to the insurance company when we receive the balance on the car

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For starters, I listed *** *** as the salesman because he was the one to take the last $for the car and sign it over to me and he is the ownerI know his sister was the one to take the down payment and second payment for the carI don't know why it's surprising that the alternator was replaced because on March 1, when he and his dad came to my apartment complex to look at the car because it was not starting, his dad even said it could be the alternator as to why it wasn't starting properlyAs for the switches for the window, I was told that once they came in, he would call me and let me know so he could put them on; I never got a phone call or messageThe reason I said I feel like I was bullied into buying the car is because I was not told the deposit was nonrefundable, I didn't sign anything saying that, and it's not posted anywhere saying that the deposit was nonrefundableI did contact him a couple of days after the deposit was made informing him that my dad had purchased me a car and I had no need for carsIt was at then at that time I was told the deposit was nonrefundableI did go ahead and finish buying the car because I couldn't afford to just basically give away $1,I did test drive the car but not a long distanceI informed him of each problem as it arose; the check engine light coming on, the car stalling, the leaking antifreeze only to be told he didn't know whyA new cap was purchased as well as a hose and it didn't solve the problemI understand minor problems can happen, but I don't feel as if a bad alternator, a car stalling, and a bad water pump minor problemsI still feel like some type of reimbursement is necessary.
Regards,
*** ***

I gentleman from the company called and stated that the consumer bought the car and the title was sent from the auction back to the seller and then back to the companyThe company did get the title late but it was sent to the consumer before the day tags were upThe inspector told the company
to put new tires on the front of the car which they did but were not told the back tires were badThe car was purchased "As Is" without a warranty

*** *** purchased a *** *** *** from us Abed's Auto sales on March 5th, 2015. The vehicle was $plus the $processing fee for a total of $She paid $and we financed the remainder of the amount $for months of $a month to help the customer outShe asked us
when she purchased the vehicle would their be a lien on the vehicle because she did not want to get full coverage when she only owed $leftWe stated to her that their would be a lien on the vehicle but we would not require her to get full coverage because the amount owed was only $She proceeded to get liability insurance. Take note that her payments are due on the 1st of every monthMay 1st came and went and her payment was not made and no one had heard from her. My sister *** reached out and called her on May 4th about the payment and she stated that the vehicle had been involved in a hit and run and was totaled, we were never informed of this until we called herShe said felt she did not need to make the payment because she did not have the car and that it was totaled and she couldn't drive it. Both my sister and I talked to her that day and told her that she had to make the payment regardless whether she had the car or notWe reminded her that there are late fees per day for every day she is lateShe proceeded to tell us she did not have the extra money to pay the late feeWe decided to wave her late fees to help her outShe came in that same day and paid her paymentOn May 14th *** called the business and said she needed the title for the insurance company, my salesperson *** stated to her that the title had a lien on it and she needed to talk to the insurance company before she handed the title over to herMy salesperson called the insurance representative immediately after talking to *** but got no answer and left a voicemail to be called backAround 5pm that evening my sister who is also the salesperson ***, my mother and my younger brother were at the dealership when *** pulled up and walked in the doorThey greeted her and she asked for the title, my sister told her we have the title but their is indeed a lien on it and the insurance rep did not answer when she called her and was awaiting a call back*** immediately got very disrespectful cussing at both my sister and mother, clapping her hands and stomping her feetThey were trying to explain to her about the title and why their was a lien on it but *** was to busy cussing and fussing they could not talk to her. My salesperson did in fact said "don't let me get rude" because this is our business and she was being as professional as she could with someone cussing and acting so disrespectful to everyone thereShe was getting so uncontrollably rude they stated they were going to call the cops on her if she didn't leave*** asked for my fathers phone number who she stated as the owner which he is notMy sister stated to her that she would not give her his personal cell phone number, she could either wait for him to get to the dealership or call the company numberWe do not have to give out personal numbers for any reason. As she was leaving a potential customer was coming in the door so she told him "I wouldn't buy anything from them, everything they have is junk and they are liars"My sister did tell her if she didn't leave immediately we would get her for slanderThat same night *** posted about us on *** and talking to several people about the business calling us liars and saying for no one to buy anything from us because everything is junk and we were not a dealership but a "junk high priced car lot." We have all the messages to prove what was said. Both libel and slander laws were broke during this whole process, verbally and written remarks with proof of bothThis is very disrespectful as we have done nothing wrongWe have done nothing but try to help her out from day oneShe in fact bought one of the cheapest vehicles we had on the lot and it drove perfect up until she totaled it, then wanted to bad mouth us as a business and the vehicleWe would not give anyone a title without a lien on it owing any amount of moneyThe title had a lien on it when she got it and went to the *** that's why the *** took the title and sent it back to us after she got her tags and paid her fees! We have a copy of the title with the lien on it that she took to the *** as well as the current title with Abed's Auto Sales as the lienholderThere is no wrongdoing on our part, the contract is legally validShe misunderstood what was said about there being a lienWe have many, many happy customers who have cars that drive great thanks to usWe are never disrespectful to anyoneWe love our customers and respect and appreciate them very muchWe have dealt with the insurance company over this matter already and they are taking care of it, when owing money on a vehicle and there being a lien on it the insurance company nor the buyer does not receive the title clear of liens until the car is 100% paid offThe title will be given to the insurance company when we receive the balance on the car

*** *** purchased a *** *** *** from Abeds Auto Sales on February 2nd The vehicle was being bought as is with no warranty, clearly stated on multiple forms with the buyers
signature on them*** *** came and test drove the vehicle prior to putting a $deposit on itThe deposit was verbally stated by the salesperson as being nonrefundableAt the time the deposit was put down on the vehicle it drove well enough for the customer to want to leave a $deposit on it, I find it hard to believe that now all these things are wrong with itThe customer then contacted us stating that her father had purchased her another car and she no longer wanted the impala she had put the deposit on a week priorI told her via *** message that the deposit was nonrefundable, and she could not get it backI told her she did not have to finish purchasing the vehicle but she would forfeit the deposit she left on itI stated to her that we had turned down potential sales saying the car was already sold, while waiting for her to come up with the rest of the money for the vehicleShe then stated that she would just finish buying the car rather than losing her deposit. I also have messages via *** between the two of usAlso the customer falsely stated the salesperson as *** ***, he was not the salesperson that sold her the vehicleThe vehicle in question is years old with over 160k miles on it, it was used being sold as is with no warrantyBeing that it is an older vehicle sometimes small unfortunate things go wrongThat is beyond our controlAlso sometimes on vehicles when they hit a certain mileage the check engine light comes on, that does not always mean something is wrong with the carThe customer did contact me and let me know that the battery she had died, so I offered to give her another one, I then soon found out she went ahead and bought one herself instead of letting me replace the one she hadThe customer claims she put an alternator, water pump, as well as a fuel pump on the vehicle, but she test drove the vehicle prior to purchasing itSo I do not think all these tings were wrong with itNobody bullied her into buying the vehicle, she chose to buy it with her own free willIf the vehicle was so bad when she looked at it, she would have never bought itIt all seems a little weird to me that after the customer stated that her father had already bought her a vehicle that all these things are wrong with the one with the one we sold herIt sounds to me that saying all these things were wrong with this vehicle was a way she thought she could get her money backShe stated she had no need for two cars, so we suggested to sell whichever one she didn't wantPlease note that we do not do any mechanical work ourselves on our vehicles, they all go to well known mechanics for all inspections, oil changes, and any other work that needs to be done to themSo there is no way we have anything to do with what goes wrong with any vehiclesThe oil was changed when the vehicle was inspectedEverything that went wrong with this vehicle was small unfortunate things but when you buy a $vehicle that is years old with over 160K miles on it, small things can go wrongWe would never sell a vehicle that we knew something was wrong with itAll the vehicles are inspected and anything that needs to be done to them is done before being soldThe buyers all have the option to test drive as well as to bring their mechanic or anyone else to check out the vehicle prior to purchasing itIt is their choice to do so or not to do soI did state to the customer that I would replace the window motors for her, but I never heard back from her until now. The car was advertised as running good which it did, it ran well enough that she had to have it and for her to put a deposit in the vehicle, then to come back and purchase it a week or so laterOnce again *** *** was not the salesperson, so how did he lie to get a sale?? The customer test drove the vehicle, loved it, put a deposit on it, then went home to find out her father purchased her another vehicle then did not want this one anymoreThis all seems a little off to meLong story short the vehicle was bought as is with no warranty, and ran fine when purchasedWe do not know what happened to the vehicle when it left the lot, therefore I do not feel as though we are responsible for anything