Abed's Auto Sales

[redacted] purchased a [redacted] from us Abed's Auto sales on March 5th, 2015.  The vehicle was $1801 plus the $199 processing fee for a total of $2000. She paid $1600 and we financed...

the remainder of the amount $400 for 8 months of $50 a month to help the customer out. She asked us when she purchased the vehicle would their be a lien on the vehicle because she did not want to get full coverage when she only owed $400 left. We stated to her that their would be a lien on the vehicle but we would not require her to get full coverage because the amount owed was only $400. She proceeded to get liability insurance.  Take note that her payments are due on the 1st of every month. May 1st came and went and her payment was not made and no one had heard from her. My sister [redacted] reached out and called her on May 4th about the payment and she stated that the vehicle had been involved in a hit and run and was totaled, we were never informed of this until we called her. She said felt she did not need to make the payment because she did not have the car and that it was totaled and she couldn't drive it. Both my sister and I talked to her that day and told her that she had to make the payment regardless whether she had the car or not. We reminded her that there are late fees per day for every day she is late. She proceeded to tell us she did not have the extra money to pay the late fee. We decided to wave her late fees to help her out. She came in that same day and paid her payment. On May 14th [redacted] called the business and said she needed the title for the insurance company, my salesperson [redacted] stated to her that the title had a lien on it and she needed to talk to the insurance company before she handed the title over to her. My salesperson called the insurance representative immediately after talking to [redacted] but got no answer and left a voicemail to be called back. Around 5pm that evening my sister who is also the salesperson [redacted], my mother  and my younger brother were at the dealership when [redacted] pulled up and walked in the door. They greeted her and she asked for the title, my sister told her we have the title but their is indeed a lien on it and the insurance rep did not answer when she called her and was awaiting a call back. [redacted] immediately got very disrespectful cussing at both my sister and mother, clapping her hands and stomping her feet. They were trying to explain to her about the title and why their was a lien on it but [redacted] was to busy cussing and fussing they could not talk to her. My salesperson did in fact said "don't let me get rude" because this is our business and she was being as professional as she could with someone cussing and acting so disrespectful to everyone there. She was getting so uncontrollably rude they stated they were going to call the cops on her if she didn't leave. [redacted] asked for my fathers phone number who she stated as the owner which he is not. My sister stated to her that she would not give her his personal cell phone number, she could either wait for him to get to the dealership or call the company number. We do not have to give out personal numbers for any reason.  As she was leaving a potential customer was coming in the door so she told him "I wouldn't buy anything from them, everything they have is junk and they are liars". My sister did tell her if she didn't leave immediately we would get her for slander. That same night [redacted] posted about us on [redacted] and talking to several people about the business calling us liars and saying for no one to buy anything from us because everything  is junk and we were not a dealership but a  "junk high priced car lot." We have all the messages to prove what was said.  Both libel and slander laws were broke during this whole process, verbally and written remarks with proof of both. This is very disrespectful as we have done nothing wrong. We have done nothing but try to help her out from day one. She in fact bought one of the cheapest vehicles we had on the lot and it drove perfect up until she totaled it, then wanted to bad mouth us as a business and the vehicle. We would not give anyone a title without a lien on it owing any amount of money. The title had a lien on it when she got it and went to the [redacted] that's why the [redacted] took the title and sent it back to us after she got her tags and paid her fees! We have a copy of the title with the lien on it that she took to the [redacted] as well as the current title with Abed's Auto Sales as the lienholder. There is no wrongdoing on our part, the contract is legally valid. She misunderstood what was said about there being a lien. We have many, many happy customers who have cars that drive great thanks to us. We are never disrespectful to anyone. We love our customers and respect and appreciate them very much. We have dealt with the insurance company over this matter already and they are taking care of it, when owing money on a vehicle and there being a lien on it the insurance company nor the buyer does not receive the title clear of liens until the car is 100% paid off. The title will be given to the insurance company when we receive the balance on the car.

[redacted] purchased a [redacted] from Abeds Auto Sales on February 2nd 2015. The vehicle was being bought as is with no warranty, clearly stated on multiple forms with the buyers...

signature on them. [redacted] came and test drove the vehicle prior to putting a $1000 deposit on it. The deposit was verbally stated by the salesperson as being nonrefundable. At the time the deposit was put down on the vehicle it drove well enough for the customer to want to leave a $1000 deposit on it, I find it hard to believe that now all these things are wrong with it. The customer then contacted us stating that her father had purchased her another car and she no longer wanted the impala she had put the deposit on a week prior. I told her via [redacted] message that the deposit was nonrefundable, and she could not get it back. I told her she did not have to finish purchasing the vehicle but she would forfeit the deposit she left on it. I stated to her that we had turned down potential sales saying the car was already sold, while waiting for her to come up with the rest of the money for the vehicle. She then stated that she would just finish buying the car rather than losing her deposit.  I also have messages via [redacted] between the two of us. Also the customer falsely stated the salesperson as [redacted], he was not the salesperson that sold her the vehicle. The vehicle in question is 13 years old with over 160k miles on it, it was used being sold as is with no warranty. Being that it is an older vehicle sometimes small unfortunate things go wrong. That is beyond our control. Also sometimes on vehicles when they hit a certain mileage the check engine light comes on, that does not always mean something is wrong with the car. The customer did contact me and let me know that the battery she had died, so I offered to give her another one, I then soon found out she went ahead and bought one herself instead of letting me replace the one she had. The customer claims she put an alternator, water pump, as well as a fuel pump on the vehicle, but she test drove the vehicle prior to purchasing it. So I do not think all these tings were wrong with it. Nobody bullied her into buying the vehicle, she chose to buy it with her own free will. If the vehicle was so bad when she looked at it, she would have never bought it. It all seems a little weird to me that after the customer stated  that her father had already bought her a vehicle that all these things are wrong with the one with the one we sold her. It sounds to me that saying all these things were wrong with this vehicle was a way she thought she could get her money back. She stated she had no need for two cars, so we suggested to sell whichever one she didn't want. Please note that we do not do any mechanical work ourselves on our vehicles, they all go to well known mechanics for all inspections, oil changes, and any other work that needs to be done to them. So there is no way we have anything to do with what goes wrong with any vehicles. The oil was changed when the vehicle was inspected. Everything that went wrong with this vehicle was small unfortunate things but when you buy a $3500 vehicle that is 13 years old with over 160K miles on it, small things can go wrong. We would never sell a vehicle that we knew something was wrong with it. All the vehicles are inspected and anything that needs to be done to them is done before being sold. The buyers all have the option to test drive as well as to bring their mechanic or anyone else to check out the vehicle prior to purchasing it. It is their choice to do so or not to do so. I did state to the customer that I would replace the window motors for her, but I never heard back from her until now. The car was advertised as running good which it did, it ran well enough  that she had to have it and for her to put a deposit in the vehicle, then to come back and purchase it a week or so later. Once again [redacted] was not the salesperson, so how did he lie to get a sale?? The customer test drove the vehicle, loved it, put a deposit on it, then went home to find out her father purchased her another vehicle then did not want this one anymore. This all seems a little off to me. Long story short the vehicle was bought as is with no warranty, and ran fine when purchased. We do not know what happened to the vehicle when it left the lot, therefore I do not feel as though we are responsible for anything.

I gentleman from the company called and stated that the consumer bought the car and the title was sent from the auction back to the seller and then back to the company. The company did get the title late but it was sent to the consumer before the 30 day tags were up. The inspector told the company...

to put 2 new tires on the front of the car which they did but were not told the back tires were bad. The car was purchased "As Is" without a warranty.

[redacted] purchased a [redacted] from us Abed's Auto sales on March 5th, 2015.  The vehicle was $1801 plus the $199 processing fee for a total of $2000. She paid $1600 and we financed the remainder of the amount $400 for 8 months of $50 a month to help the customer out. She asked us...

when she purchased the vehicle would their be a lien on the vehicle because she did not want to get full coverage when she only owed $400 left. We stated to her that their would be a lien on the vehicle but we would not require her to get full coverage because the amount owed was only $400. She proceeded to get liability insurance.  Take note that her payments are due on the 1st of every month. May 1st came and went and her payment was not made and no one had heard from her. My sister [redacted] reached out and called her on May 4th about the payment and she stated that the vehicle had been involved in a hit and run and was totaled, we were never informed of this until we called her. She said felt she did not need to make the payment because she did not have the car and that it was totaled and she couldn't drive it. Both my sister and I talked to her that day and told her that she had to make the payment regardless whether she had the car or not. We reminded her that there are late fees per day for every day she is late. She proceeded to tell us she did not have the extra money to pay the late fee. We decided to wave her late fees to help her out. She came in that same day and paid her payment. On May 14th [redacted] called the business and said she needed the title for the insurance company, my salesperson [redacted] stated to her that the title had a lien on it and she needed to talk to the insurance company before she handed the title over to her. My salesperson called the insurance representative immediately after talking to [redacted] but got no answer and left a voicemail to be called back. Around 5pm that evening my sister who is also the salesperson [redacted], my mother  and my younger brother were at the dealership when [redacted] pulled up and walked in the door. They greeted her and she asked for the title, my sister told her we have the title but their is indeed a lien on it and the insurance rep did not answer when she called her and was awaiting a call back. [redacted] immediately got very disrespectful cussing at both my sister and mother, clapping her hands and stomping her feet. They were trying to explain to her about the title and why their was a lien on it but [redacted] was to busy cussing and fussing they could not talk to her. My salesperson did in fact said "don't let me get rude" because this is our business and she was being as professional as she could with someone cussing and acting so disrespectful to everyone there. She was getting so uncontrollably rude they stated they were going to call the cops on her if she didn't leave. [redacted] asked for my fathers phone number who she stated as the owner which he is not. My sister stated to her that she would not give her his personal cell phone number, she could either wait for him to get to the dealership or call the company number. We do not have to give out personal numbers for any reason.  As she was leaving a potential customer was coming in the door so she told him "I wouldn't buy anything from them, everything they have is junk and they are liars". My sister did tell her if she didn't leave immediately we would get her for slander. That same night [redacted] posted about us on [redacted] and talking to several people about the business calling us liars and saying for no one to buy anything from us because everything  is junk and we were not a dealership but a  "junk high priced car lot." We have all the messages to prove what was said.  Both libel and slander laws were broke during this whole process, verbally and written remarks with proof of both. This is very disrespectful as we have done nothing wrong. We have done nothing but try to help her out from day one. She in fact bought one of the cheapest vehicles we had on the lot and it drove perfect up until she totaled it, then wanted to bad mouth us as a business and the vehicle. We would not give anyone a title without a lien on it owing any amount of money. The title had a lien on it when she got it and went to the [redacted] that's why the [redacted] took the title and sent it back to us after she got her tags and paid her fees! We have a copy of the title with the lien on it that she took to the [redacted] as well as the current title with Abed's Auto Sales as the lienholder. There is no wrongdoing on our part, the contract is legally valid. She misunderstood what was said about there being a lien. We have many, many happy customers who have cars that drive great thanks to us. We are never disrespectful to anyone. We love our customers and respect and appreciate them very much. We have dealt with the insurance company over this matter already and they are taking care of it, when owing money on a vehicle and there being a lien on it the insurance company nor the buyer does not receive the title clear of liens until the car is 100% paid off. The title will be given to the insurance company when we receive the balance on the car.

Review: I purchased a [redacted] from Abed's Auto Sales in Halifax County Virginia. When I purchased the vehicle I asked would their be a lien on the title since I paid them 1600$ cash for the car and had a remaining balance of 400$. They told me their wouldn't be any liens on the car or the title. Recently I was the victim of a hit and run accident and I would need the title for the car to collect the money from the insurance company. I am up to date on all payments with Abed's so I figured getting the title would be no problem. I had the title when I first received the car but when I went to get tags they took the title. So Abed's in fact did put a lien on the title. When I went to ask for the title the office help named [redacted] stated that I could not have it because their was a lien on the vehicle. I told her when I purchased the vehicle your father and brother who own the company said their wouldn't be a lien on the title. She refused to give me the title and was rude and disrespectful. Actually said "Please don't make me get rude!" then threatened to call the police on me because I demanded my title. I asked for the owner's number she refused to give me his number. As I was leaving she yelled out the door I am going to sue you for slander. I haven't slandered the company's name in anyway. Their business is highly unprofessional and they are extremely disrespectful to their customers. They also didn't abide by the contract that was stated the day I purchased the car. The documents I provided show no information under the liens section. At the [redacted] when I registered they added the lien I guess because I still owed the money but the contract has no liens. This is a false contract.Desired Settlement: I would like to receive my title for my vehicle and some form of compensation for the disrespect I received while trying to handle business with this company.

Business

Response:

[redacted] purchased a [redacted] from us Abed's Auto sales on March 5th, 2015. The vehicle was $1801 plus the $199 processing fee for a total of $2000. She paid $1600 and we financed the remainder of the amount $400 for 8 months of $50 a month to help the customer out. She asked us when she purchased the vehicle would their be a lien on the vehicle because she did not want to get full coverage when she only owed $400 left. We stated to her that their would be a lien on the vehicle but we would not require her to get full coverage because the amount owed was only $400. She proceeded to get liability insurance. Take note that her payments are due on the 1st of every month. May 1st came and went and her payment was not made and no one had heard from her. My sister [redacted] reached out and called her on May 4th about the payment and she stated that the vehicle had been involved in a hit and run and was totaled, we were never informed of this until we called her. She said felt she did not need to make the payment because she did not have the car and that it was totaled and she couldn't drive it. Both my sister and I talked to her that day and told her that she had to make the payment regardless whether she had the car or not. We reminded her that there are late fees per day for every day she is late. She proceeded to tell us she did not have the extra money to pay the late fee. We decided to wave her late fees to help her out. She came in that same day and paid her payment. On May 14th [redacted] called the business and said she needed the title for the insurance company, my salesperson [redacted] stated to her that the title had a lien on it and she needed to talk to the insurance company before she handed the title over to her. My salesperson called the insurance representative immediately after talking to [redacted] but got no answer and left a voicemail to be called back. Around 5pm that evening my sister who is also the salesperson [redacted], my mother and my younger brother were at the dealership when [redacted] pulled up and walked in the door. They greeted her and she asked for the title, my sister told her we have the title but their is indeed a lien on it and the insurance rep did not answer when she called her and was awaiting a call back. [redacted] immediately got very disrespectful cussing at both my sister and mother, clapping her hands and stomping her feet. They were trying to explain to her about the title and why their was a lien on it but [redacted] was to busy cussing and fussing they could not talk to her. My salesperson did in fact said "don't let me get rude" because this is our business and she was being as professional as she could with someone cussing and acting so disrespectful to everyone there. She was getting so uncontrollably rude they stated they were going to call the cops on her if she didn't leave. [redacted] asked for my fathers phone number who she stated as the owner which he is not. My sister stated to her that she would not give her his personal cell phone number, she could either wait for him to get to the dealership or call the company number. We do not have to give out personal numbers for any reason. As she was leaving a potential customer was coming in the door so she told him "I wouldn't buy anything from them, everything they have is junk and they are liars". My sister did tell her if she didn't leave immediately we would get her for slander. That same night [redacted] posted about us on [redacted] and talking to several people about the business calling us liars and saying for no one to buy anything from us because everything is junk and we were not a dealership but a "junk high priced car lot." We have all the messages to prove what was said. Both libel and slander laws were broke during this whole process, verbally and written remarks with proof of both. This is very disrespectful as we have done nothing wrong. We have done nothing but try to help her out from day one. She in fact bought one of the cheapest vehicles we had on the lot and it drove perfect up until she totaled it, then wanted to bad mouth us as a business and the vehicle. We would not give anyone a title without a lien on it owing any amount of money. The title had a lien on it when she got it and went to the [redacted] that's why the [redacted] took the title and sent it back to us after she got her tags and paid her fees! We have a copy of the title with the lien on it that she took to the [redacted] as well as the current title with Abed's Auto Sales as the lienholder. There is no wrongdoing on our part, the contract is legally valid. She misunderstood what was said about there being a lien. We have many, many happy customers who have cars that drive great thanks to us. We are never disrespectful to anyone. We love our customers and respect and appreciate them very much. We have dealt with the insurance company over this matter already and they are taking care of it, when owing money on a vehicle and there being a lien on it the insurance company nor the buyer does not receive the title clear of liens until the car is 100% paid off. The title will be given to the insurance company when we receive the balance on the car.

Review: I purchased a [redacted] from Abed's Auto Sales that was falsely advertised by the dealer. He advertised the car as running great and in great condition and that nothing was wrong with it. Well that was completely false. The battery was no good; I ended up coming out of pocket to buy a new battery because he gave me a non-working battery. The alternator turned out to be no good so I had to buy a new one and also a new water pump had to be put on. The car also needs a fuel filter as well. Also, about 2-3 weeks after the car was paind in full for, which totaled up to $3699, the check engine light came on. [redacted], the [redacted] of Abed's Auto Sales, indirectly tried to make it seem as if I messed up the car by claiming that it was working fine before I bought it. The whole buying process seemed a little off. I paid $1,000 deposit on the car and was told I couldn't get it back, but that wasn't posted anywhere nor did I sign anything that stated it was nonrefundable. It's almost as if I was bullied into buying the car. Now I have a car that is going to cost even more money to keep it running. As of right now, the car overheats because there is a leak somewhere and it will not hold fluids; the change oil light is on, which is crazy because he said he changed the oil in October's of 2014 when he got the car inspected; the car stalls when it cranks; the check engine light keeps coming on; the window motors are bad and he was actually supposed to buy the switch for them to be replaced but I haven't heard anything about them and this was a month and a half ago. Long story short, the car was advertised to be a good car but turned out to be a lemon that's costing a lot of money. I feel a partial refund or some type of reimbursement is necessary. Plain and simple, he lied to get a sale. I also have messages between the two of us discussing this issue.Desired Settlement: Even if a full refund is not granted, I honestly feel as if a partial refund should be given; at least half of what I paid for the car as well as reimbursement for the parts and labor that had to be bought and paid for. I also deserve an apology for the false advertisement.

Business

Response:

[redacted] purchased a [redacted] from Abeds Auto Sales on February 2nd 2015. The vehicle was being bought as is with no warranty, clearly stated on multiple forms with the buyers signature on them. [redacted] came and test drove the vehicle prior to putting a $1000 deposit on it. The deposit was verbally stated by the salesperson as being nonrefundable. At the time the deposit was put down on the vehicle it drove well enough for the customer to want to leave a $1000 deposit on it, I find it hard to believe that now all these things are wrong with it. The customer then contacted us stating that her father had purchased her another car and she no longer wanted the impala she had put the deposit on a week prior. I told her via [redacted] message that the deposit was nonrefundable, and she could not get it back. I told her she did not have to finish purchasing the vehicle but she would forfeit the deposit she left on it. I stated to her that we had turned down potential sales saying the car was already sold, while waiting for her to come up with the rest of the money for the vehicle. She then stated that she would just finish buying the car rather than losing her deposit. I also have messages via [redacted] between the two of us. Also the customer falsely stated the salesperson as [redacted], he was not the salesperson that sold her the vehicle. The vehicle in question is 13 years old with over 160k miles on it, it was used being sold as is with no warranty. Being that it is an older vehicle sometimes small unfortunate things go wrong. That is beyond our control. Also sometimes on vehicles when they hit a certain mileage the check engine light comes on, that does not always mean something is wrong with the car. The customer did contact me and let me know that the battery she had died, so I offered to give her another one, I then soon found out she went ahead and bought one herself instead of letting me replace the one she had. The customer claims she put an alternator, water pump, as well as a fuel pump on the vehicle, but she test drove the vehicle prior to purchasing it. So I do not think all these tings were wrong with it. Nobody bullied her into buying the vehicle, she chose to buy it with her own free will. If the vehicle was so bad when she looked at it, she would have never bought it. It all seems a little weird to me that after the customer stated that her father had already bought her a vehicle that all these things are wrong with the one with the one we sold her. It sounds to me that saying all these things were wrong with this vehicle was a way she thought she could get her money back. She stated she had no need for two cars, so we suggested to sell whichever one she didn't want. Please note that we do not do any mechanical work ourselves on our vehicles, they all go to well known mechanics for all inspections, oil changes, and any other work that needs to be done to them. So there is no way we have anything to do with what goes wrong with any vehicles. The oil was changed when the vehicle was inspected. Everything that went wrong with this vehicle was small unfortunate things but when you buy a $3500 vehicle that is 13 years old with over 160K miles on it, small things can go wrong. We would never sell a vehicle that we knew something was wrong with it. All the vehicles are inspected and anything that needs to be done to them is done before being sold. The buyers all have the option to test drive as well as to bring their mechanic or anyone else to check out the vehicle prior to purchasing it. It is their choice to do so or not to do so. I did state to the customer that I would replace the window motors for her, but I never heard back from her until now. The car was advertised as running good which it did, it ran well enough that she had to have it and for her to put a deposit in the vehicle, then to come back and purchase it a week or so later. Once again [redacted] was not the salesperson, so how did he lie to get a sale?? The customer test drove the vehicle, loved it, put a deposit on it, then went home to find out her father purchased her another vehicle then did not want this one anymore. This all seems a little off to me. Long story short the vehicle was bought as is with no warranty, and ran fine when purchased. We do not know what happened to the vehicle when it left the lot, therefore I do not feel as though we are responsible for anything.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For starters, I listed [redacted] as the salesman because he was the one to take the last $529 for the car and sign it over to me and he is the owner. I know his sister was the one to take the down payment and second payment for the car. I don't know why it's surprising that the alternator was replaced because on March 1, 2015 when he and his dad came to my apartment complex to look at the car because it was not starting, his dad even said it could be the alternator as to why it wasn't starting properly. As for the switches for the window, I was told that once they came in, he would call me and let me know so he could put them on; I never got a phone call or message. The reason I said I feel like I was bullied into buying the car is because I was not told the deposit was nonrefundable, I didn't sign anything saying that, and it's not posted anywhere saying that the deposit was nonrefundable. I did contact him a couple of days after the deposit was made informing him that my dad had purchased me a car and I had no need for 2 cars. It was at then at that time I was told the deposit was nonrefundable. I did go ahead and finish buying the car because I couldn't afford to just basically give away $1,000.00. I did test drive the car but not a long distance. I informed him of each problem as it arose; the check engine light coming on, the car stalling, the leaking antifreeze only to be told he didn't know why. A new cap was purchased as well as a hose and it didn't solve the problem. I understand minor problems can happen, but I don't feel as if a bad alternator, a car stalling, and a bad water pump minor problems. I still feel like some type of reimbursement is necessary.

Regards,

Review: Hello,I purchased a [redacted] from this auto group and was given a state inspection paper showing everything passed as required for the state of [redacted]. This purchase took place at the end of February. It is now the 19th of March and I am having to purchase two tires because they are bald and the steel thread is showing that were supposed to be state certified as safe. It has not even been a month. I was also told that I would have my title the next day. Again, I do not have the title and was told because the auction did not give them a title is the reason I do not have one. This was not disclosed to me when I purchased the vehicle. It will be 30 days on March 28th. I cannot purchase tags because I do not have the title. I am being given the runaround about when I will recieve the title and was told it is my responsibility to purchase tires even though it has not been a month and they passed state inspection. Either this auto group is crooked or the state inspector.Desired Settlement: I would like my title and to refunded the costs of purchasing two tires that were not supposed to pass the state inspection. I would also like a written apology from the auto group and state inspector for the mistake. I will also be contacting my lawyer to file legal charges.

Business

Response:

I gentleman from the company called and stated that the consumer bought the car and the title was sent from the auction back to the seller and then back to the company. The company did get the title late but it was sent to the consumer before the 30 day tags were up. The inspector told the company to put 2 new tires on the front of the car which they did but were not told the back tires were bad. The car was purchased "As Is" without a warranty.