Abe's Wireless

Please see the attached response provided by the business:"To Whom it may concern, This letter is in regards to a complaint I received. ID #[redacted] on 8/26/16.The customer purchased a phone from my store and returned after two weeks stating she was having issues with the phone. I went thorough...

all the in store trouble shooting but was unable at any point to find a problem with this phone. Finally, I tried a hard reset on the phone though I could not find anything wrong with the phone, I would mail it to the manufacturer, and they'd be able to do further trouble shooting. If need be they'd send out a replacement. Unfortunately, she'd be without that phone. She asked me to provide her with a phone to use in the meantime, but this is not something we offer or have available. She then became upset and demanded that I replace the phone in store or refund her money. If a customer buys a phone and has issues with it (that I can find, duplicate, see) I replace it in store within two weeks. After two weeks, or if I cannot find anything wrong with it a manufacturer's replacement is all I can offer. We handle the process, pay the shipping, and contact the customer once it's back. But we do not provider "loaner" phones. We have a sign clearly posted that we do not offer refunds. We do our best to handle all/any issues for out customers, and in this case I did what I could do. We cannot provide a phone to use in the meantime, I am still more than willing to handle the warranty process for her. Or, I can provide her the information she needs to mail the phone back herself if she does not have it.Sincerely,Adam A.Abe's Wireless"