ABF Freight System, Inc.

This is a review for ABF Freight in the San Francisco Bay Area. This company is the parent organization but it goes for them as well. This is probably the worst experience I have had with a local business. We ordered a Entertainment center from Amazon. After jumping through some hoops with my home owners I finally got them to set a delivery time where I could reserve the loading dock at my building. I live in a large apartment building in San Francisco. Well the delivery guy shows up 15 minutes late and right off the bat is very rude to me and the HOA person holding the loading dock open for him. This is after we held the dock open 15 minutes past closing for him! Then he decides for some reason that he does not want to leave the truck to make the delivery says he will leave the delivery on the curb? What the heck? It is a 200 pound box and he refuses to deliver the box to the door? This is Amazon you deliver to the door! He calls his dispatch and after a few minutes yells at us saying he's lived here for 30 years and he's not going to take it, closes his truck door and drives off with the entertainment center refusing the delivery! I could not believe it. Just horrible horrible service. After calling the company the dispatch person was no better and states they don't deliver to the door only through "one threshold" this is ridiculous. Long story short we had to cancel the order. Good thing that Amazon has excellent customer service and refunded no problem.

Beware if you order anything from Amazon and its coming from this company. Run run run away quick!

ABF Freight continues to lose packages and misplaces them within their system for days. Very unprofessional company and are not very helpful on the phone in any way, in fact they often laugh while you are speaking with them on the phone while you are frustrated.

My latest shipment arrived on Wednesday last week (1.5 weeks late), 2 of 3 packages and ABF's system states the order is complete and has been fully delivered. The 3rd package is now being resent from the original company so an order that was supposed to have taken a total of 7-12 business days with shipping is now looking more like 20 - 25 business days