Date: 4/10/To Whom It May Concern,We were initially called out for units not working properly 3-30-15.A leak was found to be a result of a component internal of the unit that had rubbed thru the copper suction lineThis was an internal issue and not related to the installation performed by Lochridge PriestA copy of the manufactured warranty has been included to verify the coverage by the manufacturerThe unit had been installed BY Lochridge Preist in and we had not been back to the customers since April of maintenance visits as suggested by the manufacturer may have been able to prevent this from happening.Upon review of the service call that was completed on 3-30-all work and charges in in accordance with our standard mark up for refrigerant and consumable charges.The Rrefrigerant that was used is restricted to sale of persons that must carry an EPA certificationAlthough the customer may have been able to get pricing over the internet it would not have been available for purchase without proof of EPA certificationAdditional costs for EPA regulatory logs and licensing that must be kept, continued training to recertify are all part of the cost to handle refrigerant, as well as mark up.The charge for the torch is associated with the cost of gas used for the repair and brazing material at $15.00.The labor charged to the job was for performing a condenser coil cleaning checking amp draws on motors, cleaning drains, inspecting and verifying operation on unitsIncluding the repair for the leak the entire time billed to the job was for hoursThat is what the charge would be for just the labor on the preventative maintenance no labor was charged for the repair of the leak.Upon review if you have additional questions please feel free to contact me directlyWe strive to offer above average service with pricing that is fair and in line with the industry standard Thanks [redacted] ***
Date: 4/10/To Whom It May Concern,We were initially called out for units not working properly 3-30-15.A leak was found to be a result of a component internal of the unit that had rubbed thru the copper suction lineThis was an internal issue and not related to the installation performed by Lochridge PriestA copy of the manufactured warranty has been included to verify the coverage by the manufacturerThe unit had been installed BY Lochridge Preist in and we had not been back to the customers since April of maintenance visits as suggested by the manufacturer may have been able to prevent this from happening.Upon review of the service call that was completed on 3-30-all work and charges in in accordance with our standard mark up for refrigerant and consumable charges.The Rrefrigerant that was used is restricted to sale of persons that must carry an EPA certificationAlthough the customer may have been able to get pricing over the internet it would not have been available for purchase without proof of EPA certificationAdditional costs for EPA regulatory logs and licensing that must be kept, continued training to recertify are all part of the cost to handle refrigerant, as well as mark up.The charge for the torch is associated with the cost of gas used for the repair and brazing material at $15.00.The labor charged to the job was for performing a condenser coil cleaning checking amp draws on motors, cleaning drains, inspecting and verifying operation on unitsIncluding the repair for the leak the entire time billed to the job was for hoursThat is what the charge would be for just the labor on the preventative maintenance no labor was charged for the repair of the leak.Upon review if you have additional questions please feel free to contact me directlyWe strive to offer above average service with pricing that is fair and in line with the industry standard Thanks [redacted] ***