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Ability Access

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Ability Access Reviews (1)

Review: Company failed to fulfill contract to install a handicap lift for pool. Due to delay and deteriorating medical condition, product is no longer needed

On June 22, 2012, I ordered an in-ground pool lift from Ability Access ([redacted]).

As stated in the invoice, I was to allow 4 to 6 weeks for delivery. I made the first payment on that date. The second payment was made on November 8, 2012.

We had arranged for installation in September of 2012, the installer never showed up.

The weather turned cold and we had to close the pool. No installation can be done when the pool is closed.

In May of 2013 I called Ability Access and spoke to [redacted] about installation. He gave me a contact number for his installer in North Carolina. His installer is [redacted] @ [redacted] Installers.

I called him and he was going to be in New Jersey the first weekend in June, 2013. This was a date that was impossible for us. He said he comes to NJ once a month. When I didn't hear from him in the beginning of July, I called him and over the course of the entire month I got excuse after excuse as to why he would not be coming to NJ.

I called [redacted] at Ability Access in the beginning of August. Again there was excuse after excuse. Now I have not heard from him.

In the meantime, my Myotonic Muscular Dystrophy has deteriorated and the lift is of no use to me.

Since they have not fulfilled the agreement of delivering/installing the lift, I dispute the charges in their entirety and want a full refund.

We did send a "delivered" e:mail to Ability Access (Attn: [redacted]) on Oct. 31, 2013. He never responded to the e:mail or called me. Please feel free to contact me if you need additional information or have any questions.

Thank you for your assistance. Desired Settlement: Full refund of $5,320.00

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Description: Disabled Person Assistance

Address: 870 Moffat Blvd # B, Manteca, California, United States, 95336

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