Ability Answering Service

I am rejecting this response because: To Whom it May Concern,Our office continues to contend that Ability did not make sufficient attempts to reach anyone in our office The call that they made on February 3rd was a voicemail put into a general mailbox I have been unable to find this voicemail which may be the fault of our office, but it still seems reasonable that an emergency answering service would make a greater effort to contact their clients before suspending services than leaving one voicemail in a general mailbox I know that they indicate that a fax was sent on February 5th and they indicate that they attempted to call us again on February 10th but by the time that both of these actions were taken our services had already been suspended by them We did not discover that our services had been suspended when we received a letter from HP Sears, I received this letter the day after we realized our services had been suspended due to a patient having an emergency and being unable to reach a doctor This emergency was not handled correctly because of the suspension of our answering service which no management or doctor in our office was aware of Furthermore Ability Answering Service has not yet answered my complaint that the amount that was forwarded to the third party collection agency was $ Even if invoices are due upon receipt $of these charges were not yet overdue and $of these charges were not even due yet at the time that the entire $balance was sent to a third party collection agency This is terrible business practice.Lastly Ability Answering Service has not returned money to us for the portion of service that we paid them for where services were not rendered On February 28th they cashed check #in the amount of $ Based on their own time line provided in their response to this complaint $and of this cashed check was to pay for services for month December 15th-January 11th and the second portion of this check was to pay for services from January 12th-February 9th They suspended services when the first voicemail was left on February 3rd and we would like monies returned for services that were paid and were not provided.Thank You, [redacted] Capital Dental Group###-###-####

Attn: *** ***In regards to complaint ID ***, Ability Answering Service was never notified by the claimant of mail fraud and Ability was never notified of a PO BOX to submit invoicesPer our agreement with the client our invoices are due upon receiptAs a courtesy the Ability staff
called the claimant in regards to their past due invoice with no response on February 3rd,and we faxed to their office a five (5) day notice on February 5th, our final call was on February 10th, again with no responseCertainly, after these attempts, Ability concluded this client was not interested in paying usIt wasn't until we sent them to HP Sears (collection agency) that they responded to a letter that HP Sears sent to the claimantAttached are the documents proving usage from 2/1-2/of this year and supporting invoices for January and FebruaryIf the claimant new they were having theft issues you would think they would contact their vendors to notify them or they would notice that they hadn't received an invoice on a regular basis that they would contact usI don't believe these accusations are accurate and I request that they are not posted as it is information and we should not be labeled due to their lack of communication. Respectfully, *** ***

I am rejecting this response because:
To Whom it May Concern,Our office continues to contend that Ability did not make sufficient attempts to reach anyone in our office.  The call that they made on February 3rd was a voicemail put into a general mailbox.  I have been unable to find this voicemail which may be the fault of our office, but it still seems reasonable that an emergency answering service would make a greater effort to contact their clients before suspending services than leaving one voicemail in a general mailbox.  I know that they indicate that a fax was sent on February 5th and they indicate that they attempted to call us again on February 10th but by the time that both of these actions were taken our services had already been suspended by them.  We did not discover that our services had been suspended when we received a letter from HP Sears, I received this letter the day after we realized our services had been suspended due to a patient having an emergency and being unable to reach a doctor.  This emergency was not handled correctly because of the suspension of our answering service which no management or doctor in our office was aware of.  Furthermore Ability Answering Service has not yet answered my complaint that the amount that was forwarded to the third party collection agency was $130.00.  Even if invoices are due upon receipt $65.00 of these charges were not yet overdue and $65.00 of these charges were not even due yet at the time that the entire $130.00 balance was sent to a third party collection agency.  This is terrible business practice.Lastly Ability Answering Service has not returned money to us for the portion of service that we paid them for where services were not rendered.  On February 28th they cashed check #10640 in the amount of $130.40.  Based on their own time line provided in their response to this complaint $65.20 and of this cashed check was to pay for services for month December 15th-January 11th and the second portion of this check was to pay for services from January 12th-February 9th.  They suspended services when the first voicemail was left on February 3rd and we would like monies returned for services that were paid and were not provided.Thank You,[redacted]Capital Dental Group###-###-####